No miles on UA after OneUp: who to contact?
Apr 21, 2014, 4:47 am
#1
Original Poster
Join Date: Apr 2014
Posts: 1
No miles on UA after OneUp: who to contact?
Last month I made a successful OneUp bid (Premium to Business, $400) for a SHA to AKL flight. The original booking class was O and the upgrade was in R. I have tried to claim the miles with UA but they have refused the claim, saying that flights in R do not earn miles.
I think that I should be able to claim the miles for the original booking class in O. Does anyone know if this is correct? If so, I would be grateful for advice on how to go about making the claim. If UA check the booking class electronically is it too late for NZ to change the booking class in their system? Should I call NZ and ask them to contact UA to sort it out, or would it be better to deal directly with UA?
I think that I should be able to claim the miles for the original booking class in O. Does anyone know if this is correct? If so, I would be grateful for advice on how to go about making the claim. If UA check the booking class electronically is it too late for NZ to change the booking class in their system? Should I call NZ and ask them to contact UA to sort it out, or would it be better to deal directly with UA?
Apr 21, 2014, 6:52 am
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
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Welcome to FT!
You wish to accrue the miles to UA, so they need to be convinced.
I'd only expect the original class of service to earn miles, and so you may have to provide UA the 'full story' of the NZ OneUp process, and copies of pre- and post- upgrade tickets complte with booking class. Perhaps it might help to also get NZ to provide (email?) a written statement in support of your situation.
Good luck!
Cheers, TK
You wish to accrue the miles to UA, so they need to be convinced.
I'd only expect the original class of service to earn miles, and so you may have to provide UA the 'full story' of the NZ OneUp process, and copies of pre- and post- upgrade tickets complte with booking class. Perhaps it might help to also get NZ to provide (email?) a written statement in support of your situation.
Good luck!
Cheers, TK
Apr 21, 2014, 8:49 am
#3
Join Date: Jan 2014
Location: SEA
Programs: NZ Elite (*G)
Posts: 657
I had a similar situation where NZ did not at first recognize my UA flight because I had been upgraded. I provided NZ with documentation showing my original booking class and NZ then gave me credit for the flight.
I would also check on the United forum to see if anyone there knows what United's policy is in this matter.
I would also check on the United forum to see if anyone there knows what United's policy is in this matter.
Apr 21, 2014, 9:36 am
#4
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
Last month I made a successful OneUp bid (Premium to Business, $400) for a SHA to AKL flight. The original booking class was O and the upgrade was in R. I have tried to claim the miles with UA but they have refused the claim, saying that flights in R do not earn miles.
I think that I should be able to claim the miles for the original booking class in O. Does anyone know if this is correct? If so, I would be grateful for advice on how to go about making the claim. If UA check the booking class electronically is it too late for NZ to change the booking class in their system? Should I call NZ and ask them to contact UA to sort it out, or would it be better to deal directly with UA?
I think that I should be able to claim the miles for the original booking class in O. Does anyone know if this is correct? If so, I would be grateful for advice on how to go about making the claim. If UA check the booking class electronically is it too late for NZ to change the booking class in their system? Should I call NZ and ask them to contact UA to sort it out, or would it be better to deal directly with UA?
Submit a retro-active claim through UA's missing miles form and put the original booking class in the form and it should be fine. If that doesn't work, then search the UA forum for the MileagePlus Service Center fax number and fax them the e-Ticket and the boarding pass and you should be sorted.
Or, if you have status (e.g. 1K), contact 1K Voice and they will definitely be able to sort it out.
Apr 21, 2014, 10:59 am
#5
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Welcome to FT!
You wish to accrue the miles to UA, so they need to be convinced.
I'd only expect the original class of service to earn miles, and so you may have to provide UA the 'full story' of the NZ OneUp process, and copies of pre- and post- upgrade tickets complte with booking class. Perhaps it might help to also get NZ to provide (email?) a written statement in support of your situation.
Good luck!
Cheers, TK
You wish to accrue the miles to UA, so they need to be convinced.
I'd only expect the original class of service to earn miles, and so you may have to provide UA the 'full story' of the NZ OneUp process, and copies of pre- and post- upgrade tickets complte with booking class. Perhaps it might help to also get NZ to provide (email?) a written statement in support of your situation.
Good luck!
Cheers, TK
Apr 21, 2014, 1:11 pm
#6
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
I can't remember if I've flown an O-class fare and credited it to UA, but certainly A/E/U all work.
Apr 22, 2014, 1:25 am
#7
FlyerTalk Evangelist
Join Date: Nov 2004
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I have had no issue most of the time doing this and crediting to VA Velocity. Once it took nearly 4 months but eventually I was successful.
See this thread for other anecdotes:
http://www.flyertalk.com/forum/air-n...e-earn-ua.html
See this thread for other anecdotes:
http://www.flyertalk.com/forum/air-n...e-earn-ua.html
Apr 22, 2014, 1:33 am
#8
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
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Posts: 71,422
Welcome to Flyer Talk willhk22 
Good advice. If UA needs to, they can get confirmation of the original booking class from NZ - you only need to prompt them to do this.
There is no point in OP contacting Air NZ - they can't access the Mileage Plus account to give credit and there is a risk of error (crediting to Airpoints) if you have an Airpoints account also.
Submit a retro-active claim through UA's missing miles form and put the original booking class in the form and it should be fine. If that doesn't work, then search the UA forum for the MileagePlus Service Center fax number and fax them the e-Ticket and the boarding pass and you should be sorted.
Or, if you have status (e.g. 1K), contact 1K Voice and they will definitely be able to sort it out.
Or, if you have status (e.g. 1K), contact 1K Voice and they will definitely be able to sort it out.
There is no point in OP contacting Air NZ - they can't access the Mileage Plus account to give credit and there is a risk of error (crediting to Airpoints) if you have an Airpoints account also.