Website Problems/Issues thread
#31
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Discount fares vs. FF points
True, we could do that, but that would make the holiday that much more expensive. It looks like we may be able to travel on Qantas for a similar fare, and get points, as well as more baggage allowance (2 bags of up to 50 lbs each) opposed to just one bag of 50 lbs on Air NZ. The only catch is there's a 7 hour layover at LAX on the way back.
Vineeta
Vineeta
#32
Suspended
Join Date: Feb 2001
Location: Close to the beach
Programs: AA EP, UA 1K, DL GM, Tumlare Bussresor Super Class
Posts: 6,974
True, we could do that, but that would make the holiday that much more expensive. It looks like we may be able to travel on Qantas for a similar fare, and get points, as well as more baggage allowance (2 bags of up to 50 lbs each) opposed to just one bag of 50 lbs on Air NZ. The only catch is there's a 7 hour layover at LAX on the way back.
Vineeta
Vineeta
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16.
IAD-AKL-SYD-IAD on Qantas ($1700):
IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles.
SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA.
IAD-AKL-SYD-IAD on NZ ($1800):
All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA.
IAD-AKL-SYD-IAD on NZ ($2000):
IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ)
SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD.
So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles.
#33
Join Date: Mar 2010
Location: NZ
Posts: 731
Just looked at the companion fares to LAX and yes use the fares over a week as there is abig difference between some days but can be done as base fare of $1500 pp ew ex CHC.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at.
#34
Join Date: Jul 2008
Location: AKL
Programs: QF Gold, UA*G, AZ Freccia Alata - SkyTeam Elite Plus
Posts: 361
Since I don't know exactly what dates you're travelling, the results I got may not be 100% applicable for you, but it still shows that points earning fares do not have to be that much more expensive.
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16.
IAD-AKL-SYD-IAD on Qantas ($1700):
IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles.
SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA.
IAD-AKL-SYD-IAD on NZ ($1800):
All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA.
IAD-AKL-SYD-IAD on NZ ($2000):
IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ)
SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD.
So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles.
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16.
IAD-AKL-SYD-IAD on Qantas ($1700):
IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles.
SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA.
IAD-AKL-SYD-IAD on NZ ($1800):
All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA.
IAD-AKL-SYD-IAD on NZ ($2000):
IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ)
SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD.
So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles.
"We're hoping to fly out from IAD to AKL on or around Nov. 3, and spend one-day, one-night in Sydney on our way back, returning around Nov. 28."
#35
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Hi Paul. You're just the person I was looking for. My husband and I are going to NZ for our honeymoon in end Oct/early November, flying IAD to AKL and stopping over in SYD on our return. We're happy that our holiday is within the time period of your sale fare, but we were very disappointed to learn that we would not earn any points except on the IAD-LAX leg.
That sucks big time. It's such a long journey and not to earn any points seems such a lot to forgo. Any suggestions? We can only afford to fly economy.
Thanks,
Vineeta
That sucks big time. It's such a long journey and not to earn any points seems such a lot to forgo. Any suggestions? We can only afford to fly economy.
Thanks,
Vineeta
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch!
Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand.
#36
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Thanks for the feedback. This is a known problem where partially refunded bookings do not subsequently appear (as they should) in myairnz. My IT colleagues are putting this under the microscope with a view to getting this fixed. We don't have any timeframes yet, but it's definitely on our radar.
Cheers
#37
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Thanks - we'll also look to add BKK as a destination you can book on airnz.co.nz. We'll look at all routing options - via HKG will be most likely.
Cheers
#38
In memoriam
Join Date: May 2008
Location: AKL
Programs: QF WP & AA EXP
Posts: 5,233
Hi Paul,
Is there any reason why you couldn't open up the booking engine to allow you to enter any airport code and have the system find the best route to get there on NZ and partner airlines?
Is there any reason why you couldn't open up the booking engine to allow you to enter any airport code and have the system find the best route to get there on NZ and partner airlines?
#39
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
On a similar vein, for flights between AKL and VLI. The Wed and Sat flights are code share NZ/NF on NF metal, the Sun flight is code share NZ/NF on NZ metal. You can book an NF seat on the NF website for all three flights, but why oh why can you ONLY book for the Sunday flight on the NZ website? It means that there are two perfectly good flights with NZ flight numbers that you can't book on the NZ website. Funny kind of way to market your flights....
Air NZ in fact has interline ET capability with the large majority of airlines of interest to our customers. For example if you search AKL NOU online, you'll see Air NZ operated flights available 2 days of the week and Air Calin operated flights another two days of the week.
#40
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
I don't see why it's an issue to offer codeshare flights. I think if Air NZ has a fare for the route, it may as well be bookable online. As long as it's made clear that it is a codeshare (so no one gets a surprise when they expect NZ and get say TG instead). Certainly would avoid fees and extra workload of calling.
Many destinations involving codeshare flights are available for booking on airnz.co.nz, including cities in North America, Europe and South Africa. As you have probably gleaned from my earlier replies in this thread, there are some exceptions so there is not quite 100% coverage of all codeshare flights on our website.
FYI in addition to featuring codeshare partners online, we also sell tickets to some other destinations with interline partners, i.e. when all flight numbers have the operating airline code.
Cheers
#41
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Since I don't know exactly what dates you're travelling, the results I got may not be 100% applicable for you, but it still shows that points earning fares do not have to be that much more expensive.
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16.
IAD-AKL-SYD-IAD on Qantas ($1700):
IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles.
SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA.
IAD-AKL-SYD-IAD on NZ ($1800):
All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA.
IAD-AKL-SYD-IAD on NZ ($2000):
IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ)
SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD.
So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles.
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16.
IAD-AKL-SYD-IAD on Qantas ($1700):
IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles.
SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA.
IAD-AKL-SYD-IAD on NZ ($1800):
All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA.
IAD-AKL-SYD-IAD on NZ ($2000):
IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ)
SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD.
So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles.
We had to play around with dates a bit to get the best fare. We're departing IAD Oct. 28, returning from AKL on Nov. 20 and from SYD to IAD on Nov. 21. Had we chosen to depart on Oct. 27 would've increased the air fare a lot. Moving both these itineraries forward by a week for all flights also raises the fares a lot.
You guys are the greatest. Vineeta
#42
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,580
Hi Vineeta,
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch!
That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee.
Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand.
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch!
That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee.
Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand.
#43
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Hi Vineeta,
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch!
That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee.
Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand.
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch!
That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee.
Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand.
Many thanks again,
Vineeta
#44
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Vineeta
#45
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'.
Our aim is to make as many destinations as we can available online where there is sufficient customer demand.