Award booking issues on FB website

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Dec 5, 2005, 5:28 am

#31

padams

Join Date: Jun 2002

Location: EU

Posts: 210

No sure if this is an error

I cannot book awards online on the FB website after login.

No sure if this is an error but didnt want to open new thread for this:

When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...

I have a pincode & sufficient miles is this another error ....?????

PA

Dec 5, 2005, 7:19 am

#32

pmcg

Join Date: Jul 2002

Location: Stirling, Scotland

Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M

Posts: 2,013

Quote:

Originally Posted by padams

Your probably not on the site that your FB is registered to. Visit the site of your country first then log in and try.

Dec 6, 2005, 5:30 am

#33

padams

Join Date: Jun 2002

Location: EU

Posts: 210

Quote:

Originally Posted by pmcg

Your probably not on the site that your FB is registered to. Visit the site of your country first then log in and try.

Yes ! THX pmcg

Jan 10, 2006, 4:15 am

#34

davistev

Join Date: Apr 1999

Location: Philippines

Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K

Posts: 4,696

works fine unless you live in a country without a site - no more access for me??????????

Jan 10, 2006, 7:40 am

#35

pseudolarix

Join Date: May 2005

Location: Switzerland (GVA)

Programs: LX SEN

Posts: 5

Web@wards un-bookable

Hello all,

Over the past week I have tried many, many times to book award tickets through both KLM and AF portals. I search and find a "promotion" award itinerary, enter all my passenger details, and finally arrive a the screen asking for my credit card information (to pay the taxes and complete the booking). After duly entering all information, I get a new screen with a small animated logo, something like "processing your request". A couple of seconds later the screen is replaced with the message:

The system is unable to respond.
Please try again later.
<-- back

(needless to say, pressing the "back" link does nothing, and I have tested this on several platform/browser combinations).

This unfortunate behavior has happened to me every time I try to book this itinerary, day and night, weekend and weekday. I am getting very nervous about entering my credit card details each time. No respectable online shopping service asks a registered customer to enter CC details more than once. IS THIS A SCAM?

Meanwhile I have never been able to successfully make a booking.

Has anyone else experienced these problems recently booking an award ticket itinerary, promotion rate or otherwise?

I would be pleased to hear if I'm the only one...

Jan 15, 2006, 4:17 am

#36

stephen s

Join Date: Jan 2006

Posts: 1

Quote:

Originally Posted by AshleyB

I just booked an award ticket from Paris to Jakarta on the FP website. It offered me an award on KLM for the dates I want for 110,000 miles. I accepted and booked the ticket and paid the taxes. The reservation confirmed though shows the flights in Economy!!?? What is going on here? Does anyone have experience of this? I will call FB when they open!

The same thing has just happened to me - but there is just no way of talking to a KLM or Air France human being to discuss! I have tried e-mails (3) with no response, and the telephone numbers just lead to automated replies. It is actually impossible to contact KLM if they don't reply to an e-mail!

Jan 15, 2006, 4:25 am

#37

JOUY31

Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!

Join Date: Jan 2001

Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club

Posts: 12,403

I never have a problem reaching an agent. I usually select the option to book or modify an award. I used to wait until the audio menu ends to be automatically connected, but this takes a few more seconds.

Jan 15, 2006, 5:28 am

#38

Klm is Dead - Long Live KLM

Join Date: Jun 2005

Posts: 8,527

Alternatively you can press "*" instead of a menu option to be connected to an agent. This is in my experience the most failsafe method.

Feb 1, 2006, 4:18 am

#39

inhiyu66

Suspended

Join Date: Jun 2005

Programs: FB, UA, TG, SU

Posts: 312

FB, what is wrong with you?

I was going to book an award flight on the Internet(FB site).
This is what I got.

Taxes detail Total : 1 437.70 EUR

Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.

Amount Taxes Passenger(s) Total including taxes

1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR

Feb 1, 2006, 4:57 am

#40

bresilien18eme

Join Date: Oct 2005

Location: Paris

Programs: FB Gold

Posts: 26

Quote:

Originally Posted by inhiyu66

I was going to book an award flight on the Internet(FB site).
This is what I got.

Strange !!! why dont you call directly FB to book it ?

Feb 1, 2006, 7:07 am

#41

cfischer

FlyerTalk Evangelist

Join Date: Aug 2005

Location: BOS/EAP

Programs: UA 1K, MR LTT, HH Dia, Amex Plat

Posts: 32,017

Quote:

Originally Posted by inhiyu66

I was going to book an award flight on the Internet(FB site).
This is what I got.

check out the sticky, this has been reported before, call FB to book the ticket.

Feb 1, 2006, 7:13 am

#42

chrissxb

FlyerTalk Evangelist

Join Date: Jan 2005

Location: BER

Programs: Hilton Gold, BA Gold

Posts: 15,757

I think now they really exaggerate with fuel charges

Feb 1, 2006, 7:33 am

#43

JOUY31

Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!

Join Date: Jan 2001

Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club

Posts: 12,403

Can we merge this into the sticky ???

Feb 1, 2006, 7:49 am

#44

cfischer

FlyerTalk Evangelist

Join Date: Aug 2005

Location: BOS/EAP

Programs: UA 1K, MR LTT, HH Dia, Amex Plat

Posts: 32,017

Quote:

Originally Posted by JOUY31

Can we merge this into the sticky ???

if you can't, who else can

Feb 1, 2006, 7:52 am

#45

JOUY31

Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!

Join Date: Jan 2001

Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club

Posts: 12,403

I actually meant, "I guess we should, do you agree ??"