Air France denies miles credited by Aeroflot (skyteam member)
#1
Original Poster
Join Date: Mar 2014
Posts: 7
Air France denies miles credited by Aeroflot (skyteam member)
Since may 2013, Aeroflot gives 75% of the miles flown on his economic subclass "E".
On Air France Flying Blue, this flights are credited with 0%. Be careful, there is no internet publicity on the AF's rules. You may buy a flight and get NO reward.
Happened to you?
Mathieu
On Air France Flying Blue, this flights are credited with 0%. Be careful, there is no internet publicity on the AF's rules. You may buy a flight and get NO reward.
Happened to you?
Mathieu
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,694
A little search would have anwered your question:
http://www.flyertalk.com/forum/air-f...ll-action.html
http://www.flyertalk.com/forum/air-f...ero-miles.html
Each FFP sets their own earning rates. Flying Blue is not bound to give miles for every fare class that SU gives its own fliers. And the trend in the last few years - and the trend is accelerating - is that FB gives fewer miles and increases the amount of fare classes that do not earn anything.
http://www.flyertalk.com/forum/air-f...ll-action.html
http://www.flyertalk.com/forum/air-f...ero-miles.html
Each FFP sets their own earning rates. Flying Blue is not bound to give miles for every fare class that SU gives its own fliers. And the trend in the last few years - and the trend is accelerating - is that FB gives fewer miles and increases the amount of fare classes that do not earn anything.
Last edited by irishguy28; Apr 7, 2014 at 10:10 am Reason: typo
#4
Original Poster
Join Date: Mar 2014
Posts: 7
Each FFP sets their own earning rates. Flying Blue is not bound to give miles for every fare class that SU gives its own fliers. And the trend in the last few years - and the trend is accelerating - is that FB gives fewer miles and increases the amount of fare classes that do not earn anything.
I am very upset by the fact there is no table of the accrual earning rates applied by Air France available online. I had the flight in credited but not the out, so my gold level is not reached anymore. Time to apply for a more rewarding company.
Last edited by JOUY31; Apr 7, 2014 at 2:08 pm Reason: Comment based on nationality removed
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,694
#6
Original Poster
Join Date: Mar 2014
Posts: 7
Sounds weird because I asked FB by mail about a table and they called me on my mobile this afternoon to assert it was no online earning table and that I had to call the 3272 (0.34 €/min) to get the datas.
#7
Join Date: Jun 2005
Location: IAD
Programs: Flying Blue Platinum
Posts: 114
Yep….this is constant frustration for me as I fly SU a lot. I booked a ticket that was a combo of T/Q. T is a lower fare class and I earned 75% where I only earned 50% for Q and it is more costly. Every few months, I question it and I get the normal message back that the program is constantly evolving. I guess I can at least be happy that SU is the only company that gets decent earnings with Flying Blue but it is annoying that you have to still watch out for the lower classes that FB still doesn't know exists. Aeroflot only realigned their classes in Feb 2013 so I guess we just need to be patient The real killer is Z class earning zero miles as well as Premium economy earning less than some regular economy. Rant over.
#8
Join Date: Jan 2007
Location: GLA
Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M
Posts: 1,825
Quote:
Originally Posted by irishguy28
The earning table is actually published:
http://www.flyingblue.com/earn-miles.../aeroflot.html
Thank you for the information.
Sounds weird because I asked FB by mail about a table and they called me on my mobile this afternoon to assert it was no online earning table and that I had to call the 3272 (0.34 €/min) to get the datas.
Originally Posted by irishguy28
The earning table is actually published:
http://www.flyingblue.com/earn-miles.../aeroflot.html
Thank you for the information.
Sounds weird because I asked FB by mail about a table and they called me on my mobile this afternoon to assert it was no online earning table and that I had to call the 3272 (0.34 €/min) to get the datas.
#9
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,499
FYI, there have always been non-earning paid classes on Skyteam partners on FB, right from the launch of the programme. Historically, this was most frequently the case with FB's Asian Skyteam partners which have always had many discount economy classes entirely excluded. And of course, as you know, now there are even AF paid fares which do not earn miles!
#10
Join Date: Aug 2011
Posts: 3
After sending a few emails to FB they called me back today. They acknowledge the situation is not logic (specially for Z class) but they checked with aeroflot and it will stay this way.
I checked and 10 out of 16 skyteam programs give miles for these fares.
I checked and 10 out of 16 skyteam programs give miles for these fares.
#11
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Earning possibilities for Flying Blue members:
As a Flying Blue member, you earn Award Miles and Level Miles on all Aeroflot-operated flights that are marketed as SU, AF, KL or SkyTeam. These flights count as eligible flights toward your Flying Blue membership level.
If the booking sub-class stated on your ticket is not mentioned in the above accrual scheme, it means that your booking sub-class is not part of the agreement for accrual or redemption of Miles. Unfortunately, you cannot earn or spend Miles on this flight.
At the very least, quoting the first paragraph above, ALL flights should count as an eligible flight towards status, even if they do not earn miles.
#12
Original Poster
Join Date: Mar 2014
Posts: 7
This page contradicts itselfs
If the booking sub-class stated on your ticket is not mentioned in the above accrual scheme, it means that your booking sub-class is not part of the agreement for accrual or redemption of Miles. Unfortunately, you cannot earn or spend Miles on this flight.
At the very least, quoting the first paragraph above, ALL flights should count as an eligible flight towards status, even if they do not earn miles.
If the booking sub-class stated on your ticket is not mentioned in the above accrual scheme, it means that your booking sub-class is not part of the agreement for accrual or redemption of Miles. Unfortunately, you cannot earn or spend Miles on this flight.
At the very least, quoting the first paragraph above, ALL flights should count as an eligible flight towards status, even if they do not earn miles.
You pointed it. Wide characters to say you'll get rewards on every single flight and tiny one to restrict it. Confusion as a marketing politic?
But who to talk with, is it a way to sue AF? Skyteam itself has no power.
The worst being that I believe AF will accept those SU classes (which have been changed in 2013) but they delay as long as they are not to much bothered by the customers.
Another thing: For a while (around 2010...), Air France made the business seats on bargain and gave free upgrade to the Elite's customers on the remaining seats. But it was no written rule and they stopped all that facilities without explanation. Looks like they are trying to discount the businesses seats again.
#13
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,694
This page contradicts itself:
Earning possibilities for Flying Blue members:
As a Flying Blue member, you earn Award Miles and Level Miles on all Aeroflot-operated flights that are marketed as SU, AF, KL or SkyTeam. These flights count as eligible flights toward your Flying Blue membership level.
Earning possibilities for Flying Blue members:
As a Flying Blue member, you earn Award Miles and Level Miles on all Aeroflot-operated flights that are marketed as SU, AF, KL or SkyTeam. These flights count as eligible flights toward your Flying Blue membership level.
But, strictly speaking, miles can indeed be earned on all flights. You just have to ensure your ticket books into an earning class.
#14
Original Poster
Join Date: Mar 2014
Posts: 7
Can is not a synonym of earn, is it? You really have a blind faith on Flying Blue's intentions, Irishguy28.
#15
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
The sentence says that you will earn "on all flights"; it does not say "on all flights in any booking class". Indeed, if the wide reading that some want to read in the sentence was correct, it would mean that you could also earn when flying on an award, which we always knew not to be the case.