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Old Jul 15, 12, 3:22 am   #1
 
Join Date: Jul 2012
Posts: 3
Forgotten password, Flying Blue account locked

Hello,

I've forgotten my password to a Flying Blue account (my last FB flight has been a year ago) and after some attempts to get it right or answer the secret question that I couldn't do, either, my account was locked and is still locked after a couple of days. Is there a way to unlock it?
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Old Jul 15, 12, 3:43 am   #2
 
Join Date: Apr 2010
Location: Sweden
Programs: KL*ElitePlus, BA*Saphire, TK*G, ClubCarlson*G, HH*G, IHG*Plat
Posts: 148
For me the only way was Facebook support. Regular Cust Sup simply didn't understand what I want from them. Facebook team solved problem within hours...
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Old Jul 15, 12, 4:47 am   #3
 
Join Date: Jul 2012
Posts: 3
Thanks for your reply! Could you please give me a link to Facebook support? I couldn't find it
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Old Jul 15, 12, 5:40 am   #4
 
Join Date: Sep 2011
Programs: Flying Blue Gold. Petroleum Club.
Posts: 27
The FB support page is very good. By far the easiest way to find help.

http://www.facebook.com/KLM
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Old Jul 15, 12, 6:17 am   #5
 
Join Date: May 2010
Location: Airport is AMS
Programs: China Airlines Emerald/Skyteam Elite+, TK Elite/*G, EY Gold, CC Gold, BW Diamond
Posts: 4,024
Twitter is also a possibility ( '@KLM' )
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Old Jul 15, 12, 9:43 am   #6
 
Join Date: Jun 2011
Programs: FB
Posts: 15
Have to agree that the KLM team on FB is very helpfull. Things the office cannot do, they can - for instance assign a seat on European flights before check-in.
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Old Jul 15, 12, 5:39 pm   #7
 
Join Date: Jul 2012
Posts: 3
Thanks a lot for the link!
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