Kenya Airways now charging for advance seat assignments?
#1
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,637
Kenya Airways now charging for advance seat assignments?
I have a Kenya Airways itinerary booked for travel next month and had pre-reserved my usual exit row seats 15F. Last week, I noticed that the seat assignments had disappeared for all 4 sectors and I was unable to get them back online.
I emailed KQ Customer Service to enquire about this and this was the response.
"Please be advised that the emergency exit seat cannot be pre-booked unless you go in person to the airport. There's also a fee to be paid."
Anyone else have experience with this new policy? How much? Which seats? How much in advance? Etc...
I emailed KQ Customer Service to enquire about this and this was the response.
"Please be advised that the emergency exit seat cannot be pre-booked unless you go in person to the airport. There's also a fee to be paid."
Anyone else have experience with this new policy? How much? Which seats? How much in advance? Etc...
#3
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,637
Still, no mention of this on the website anywhere? You would think that if they are trying to sell something, they might want to actually offer it for sale!