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Old Jan 10, 12, 9:36 am   #1
 
Join Date: Aug 2000
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Kenya Airways now charging for advance seat assignments?

I have a Kenya Airways itinerary booked for travel next month and had pre-reserved my usual exit row seats 15F. Last week, I noticed that the seat assignments had disappeared for all 4 sectors and I was unable to get them back online.

I emailed KQ Customer Service to enquire about this and this was the response.

"Please be advised that the emergency exit seat cannot be pre-booked unless you go in person to the airport. There's also a fee to be paid."

Anyone else have experience with this new policy? How much? Which seats? How much in advance? Etc...
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Old Jan 10, 12, 10:36 am   #2
 
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Maybe only for exit-row seats? Seems common nowadays to charge for that.
For general seating selection I don't assume so.
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Old Jan 10, 12, 12:12 pm   #3
 
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Originally Posted by KLflyerRalph View Post
Maybe only for exit-row seats? Seems common nowadays to charge for that.
For general seating selection I don't assume so.
Seat map has blocked off rows 7-10 at the front of Y and rows 14-15 exit rows from pre-selection so that may be correct.

Still, no mention of this on the website anywhere? You would think that if they are trying to sell something, they might want to actually offer it for sale!
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Old Jan 10, 12, 2:18 pm   #4
 
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Row 7-10 might be for reserved for Elites if it's the front of Y.
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Old Jan 10, 12, 2:28 pm   #5
 
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Originally Posted by KLflyerRalph View Post
Row 7-10 might be for reserved for Elites if it's the front of Y.
Then it should (theoretically) be available for me to select (FB Gold), but it isn't.
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Old Jan 15, 12, 9:11 am   #6
 
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It appears that there is some sort of new policy in place regarding exit row seating, but an escalation to a supervisor has now resulted in my ASRs being honoured. So all is well.
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