JOUY31

OS sells Do&CO meals on its intra-European flights. Unless I am mistaken, you can book a meal very close to the flight time, for example, 2hrs before the flight in Vienna.

ajs123

That's correct. In VIE you have a DO&CO counter next to check-in area right before security where you can place a last minute order.

orbitmic

Indeed, OS sells both Do&Co meals (€15 for a full meal which is way better than any AF C catering in Europe) and the flight upgrades (blind auction) on both short and middle-Eastern flights

stimpy

Interesting. I've flown OS a fair bit lately and have never been offered a meal, nor an upgrade. Maybe it's not fully rolled out or maybe just not well advertised. I've done online check in and not see any of this.

orbitmic

I think it is available on the whole short, medium, and middle-Eastern network so I would suspect not well advertised. OS used to offer fixed price upgrades at OLCI but I think they have discontinued them when moving to the 'smart upgrades' option system. I think you should be able to choose either option by going on their website with your PNR handy and looking for the two options directly ("Smart upgrade" and "Do&Co a la carte"). It might exclude flights operated by Austrian Arrows but I'm not sure (and in fact would be surprised)

ajs123

You can arrange an a la carte meal here:
https://alacarte.doco.com/

stimpy

Thanks, but I am personally more interested in upgrading to business class. I even have the Austrian iPhone app, but have never seen this option. However I think all flights to and from France are technically listed as Tyrolean, even though it is Austrian metal. Is that the reason why?

San Gottardo

All OS flights are "Tyrolean" flights. OS has moved all its operations to the Tyrolean AOC. That was a part of its (so far successful AFAIK) restructuring plan.

MANman

Flying long haul back to CDG on Affaires, I am transferred to a BMI codeshare for my connection back to Manchester.
BMI does not have business class, so I just get allocated a random economy seat with minimum legroom.
How's about giving me an exit row seat with extra legroom?

orbitmic

I hate to be the bearer of tragic news, but I'm afraid bmi died a couple of years ago. Much missed it is too.

A small "bmi regional" airline still exists but since you mention MAN I suspect you are on one of the FlyBe code shares. It's a low cost style airline although you'll get a voucher for food and drink. I'm sure you could have asked AF to be put on one of their own metal later flights if you prefer.

Otherwise as is universally the case with code sharing has absolutely no way of deciding which seats you'll get on another airline so it is not up to them to give you a specific seat, exit row or otherwise, they simply can't.

Ps: a bit curious why you posted in this particular thread which seems an odd choice for that question

MANman

Oops yes. Flybe

I bought a 4-leg business class ticket to China but was offered my final leg in Economy as Flybe have no business class. It was a bit of a let-down.
I posted here because my "Suggestions for improvement to AF operations" was that they offer business class passengers an extra legroom exit row seat.
Ryanair, Easyjet, Jet2 and even KLM can assign exit row seats. I suggest AF encourages Flybe to do likewise and then offers this benefit to their business class code share passengers.

swiss_global

This morning I was unfortunate enough to arrive a few minutes after the AF flight from Paris. The AF pax in Y (as it seems) were given only one page of the two page Chilean immigration form. Obviously they were all sent back by the immigration officers, seated themselves on the floor filling the form then squeezing in again ...

I talked to two of them and they told me they had asked for the full two page form (as they knew what it looks like) on the plane but were denied this privilege by AF cabin crew ... Talking about crew, they just made their way to the crew desk, obviously presenting a full two page form each of them ...

Regardless whether it's a cost cutting measure in Y (which is hard to believe) or just incompetence and arrigancy (which is not so hard to believe) I find it intolerable.

Goldorak

That doesn't make any sense and there should be another side of this story. AF has been serving SCL for decades (so they know which paperwork applies there) and I don't see why the crew would behave like this. May be simply the plane was improperly loaded in CDG with those papers and the crew discovered that in flight and there was nothing they could do. No big deal at the end, outside a minor inconvenience for the arriving pax, and certainly no reason to post some allegations against AF crews (incompetence, arrogance, intolerable behavior...) by somebody who was not even in this flight and not a concerned pax.

swiss_global

Well, it certainly added 15mins, probably more, to my own waiting time in the queue, which was much longer than I ever experienced at SCL (>>10 arrivals to SCL). About whom should I complain other than AF? It doesn't matter whether if it happened in Paris at management level, when uploading docs or in mid air. It's all AF and it's extremely poor.

Goldorak

Oh my god I hope you will recover quickly from this horrible experience.

Unless I'm missing something in your story, when posting on this forum, you are not complaining to AF. You are just sharing a story, an opinion or asking a question in an AF forum. We (FT members on this forum) are not AF employees.