Flight Changed from AF to Garuda
Feb 2, 2016, 9:45 am
#1
Original Poster
Join Date: Nov 2013
Location: D/FW, TX
Programs: AA EXP
Posts: 428
Flight Changed from AF to Garuda
Hi All!
I'm normally an AA/OneWorld guy... But I'm going to be in Southeast Asia this coming April and saw that Air France was operating the 77W from SIN-Jakarta. So I book that flight hoping to finally have a chance to fly Air France.... Well they cancelled the flight and rebooked me on Garuda... Do I have any options to cancel/change to another AF flight?
Thanks!
I'm normally an AA/OneWorld guy... But I'm going to be in Southeast Asia this coming April and saw that Air France was operating the 77W from SIN-Jakarta. So I book that flight hoping to finally have a chance to fly Air France.... Well they cancelled the flight and rebooked me on Garuda... Do I have any options to cancel/change to another AF flight?
Thanks!
Feb 2, 2016, 9:59 am
#2
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Hi All!
I'm normally an AA/OneWorld guy... But I'm going to be in Southeast Asia this coming April and saw that Air France was operating the 77W from SIN-Jakarta. So I book that flight hoping to finally have a chance to fly Air France.... Well they cancelled the flight and rebooked me on Garuda... Do I have any options to cancel/change to another AF flight?
Thanks!
I'm normally an AA/OneWorld guy... But I'm going to be in Southeast Asia this coming April and saw that Air France was operating the 77W from SIN-Jakarta. So I book that flight hoping to finally have a chance to fly Air France.... Well they cancelled the flight and rebooked me on Garuda... Do I have any options to cancel/change to another AF flight?
Thanks!
Did you book the flight on its own? If so, I would expect that AF would not quibble if you just wanted to cancel and refund.
If the SIN-CGK is part of a wider itinerary, it might me more awkward but you should discuss that with whichever airline issued your ticket in that case.
Feb 2, 2016, 11:07 am
#4
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
You should have no problem getting a refund, if only alleging safety concerns and fear of flying Garuda. This is an airline which, until not so long ago, was banned from the EU on Maintenance and Safety grounds. True, they have been re-admitted, but you can play that card.
Feb 2, 2016, 12:29 pm
#5
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,514
as others have said you should have no problem cancelling without cost. why you would want to is another matter: frankly, the new Garuda is an excellent airline and would most certainly give you a by and large better flight than you would have had on AF or for that matter on whatever other airline you could rebook yourself into on that route.
Feb 2, 2016, 1:49 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Indeed, it has just been announced by AF that they are discontinuing the tag SIN-CGK for the summer season (starting end march).
I both agree and disagree with you. 
I agree on the fact that the new GA is an excellent airline. I disagree on the fact that the experience will be better than on AF on this tag. I have flown last november AF SIN-CGK and have been very impressed by what they serve during this short flight. OK it was in J (BEST), but I believe it is also nice in Y. But again, no problem at all to fly GA on this sector.
as others have said you should have no problem cancelling without cost. why you would want to is another matter: frankly, the new Garuda is an excellent airline and would most certainly give you a by and large better flight than you would have had on AF or for that matter on whatever other airline you could rebook yourself into on that route.
I agree on the fact that the new GA is an excellent airline. I disagree on the fact that the experience will be better than on AF on this tag. I have flown last november AF SIN-CGK and have been very impressed by what they serve during this short flight. OK it was in J (BEST)
, but I believe it is also nice in Y. But again, no problem at all to fly GA on this sector.
Last edited by Goldorak; Feb 3, 2016 at 1:25 pm
Feb 2, 2016, 2:03 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
here is what AF was (or is) serving on SIN-CGK. And it was really good (I took the duck confit). Give me this anytime on a 2hrs intra-Europe flight in C !
Feb 2, 2016, 3:30 pm
#8
Join Date: Dec 2015
Location: Paris/Milan
Programs: Flying Blue Platinium; All Gold, A3 Gold, Safar Flyer Gold (OW Sapphire)
Posts: 311
Feb 3, 2016, 12:01 am
#10
Join Date: Feb 2004
Location: Netherlands
Posts: 4,279
I could not find, but are they stopping the CGK service completely?
It's a pity since I will be in the region end April and was planning on taking the long detour to Singapore, KUL-CGK-SIN to try out both the KL and AF J service.
Slightly OT - but does anyone know what time (and when) can we book the GA CGK-SIN service that continues on to LHR since it is slated to start 31st March. Was checking the GA site - but nothing is listed yet. Might be an option if the timing is right - would love to try the J service of GA on their 777 flagship route.
Cheers!
It's a pity since I will be in the region end April and was planning on taking the long detour to Singapore, KUL-CGK-SIN to try out both the KL and AF J service.
Slightly OT - but does anyone know what time (and when) can we book the GA CGK-SIN service that continues on to LHR since it is slated to start 31st March. Was checking the GA site - but nothing is listed yet. Might be an option if the timing is right - would love to try the J service of GA on their 777 flagship route.
Cheers!
Feb 3, 2016, 12:25 am
#11
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Feb 3, 2016, 2:16 am
#12
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,953
I both agree and disagree with you.
I agree on the fact that the new GA is an excellent airline. I disagree on the fact that the experience will be better than on AF on this tag. I have flown last november AF SIN-CGK and has been very impressed by what they serve during this short flight. OK it was in J (BEST), but I believe it is also nice in Y. But again, no problem at all to fly GA on this sector.
I agree on the fact that the new GA is an excellent airline. I disagree on the fact that the experience will be better than on AF on this tag. I have flown last november AF SIN-CGK and has been very impressed by what they serve during this short flight. OK it was in J (BEST)
, but I believe it is also nice in Y. But again, no problem at all to fly GA on this sector.To be frank, the flight was 20% in J, 0% in P, not sure about Y or W when we took it in October 2015.
Feb 3, 2016, 1:29 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
. But we had no time to write a trip report (yet ?) !I walked around after the meal service. Indeed, nobody in P (but the day before, on my flight CDG-SIN in P, there was another guy in P who was continuing to CGK), J about 20%, W about 50% and Y about 75%.