Access to AF JFK lounge denied
#16
Original Poster
Join Date: Feb 2011
Location: Italy
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You refer to the Air France website, but you are NOT a FB member not traveling on an AF flight, so that does not apply to you. You should refer to the AZ website and see what they say for their members.
Many lounges at outstations have capacity restrictions and as long as you are given access to a ST lounge (AZ in your case), ST T&Cs are respected. I understand that you would like to get into the "best" lounge but restrictions are sometimes binding at outstations.
Many lounges at outstations have capacity restrictions and as long as you are given access to a ST lounge (AZ in your case), ST T&Cs are respected. I understand that you would like to get into the "best" lounge but restrictions are sometimes binding at outstations.
FLYING BLUE GOLD AND PLATINUM OR SKYTEAM ELITE PLUS
You and a guest of your choice can take advantage of free entry to the 530 Air France and SkyTeam lounges. You can access these lounges before your flight's departure when you travel:
on an AIR FRANCE, KLM, or SkyTeam international flight,
on an Air France flight within Paris that departs from Paris-Charles de Gaulle, Paris-Orly West and airports in certain select cities,
on a SkyTeam flight within one country that connects to a SkyTeam international flight on the same day.
Last edited by ale982; Jan 29, 2016 at 3:24 am Reason: typo
#17
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This is really nothing new and indeed intended to avoid overcrowding. For info, it was even the case that for a long time, in SFO, you wouldn't be allowed to use the AF lounge if you were flying KL for the same reason.
JL closed down their lounge at JFK and their passengers now use the AF lounge instead. It has led to the AF lounge being far more crowded. Unfortunately, AZ have a rubbish lounge at JFK (in fact have rubbish lounges everywhere mostly) and it seems unfair that AZ should free-ride on AF hoping for them to provide the much better lounge and food for their own passengers to enjoy. You would have had no issue at all flying AF with an AZ FFP, probably been ok flying AZ with FB Gold or Platinum, but frankly, AZ flight with AZ FFP when there is an AZ lounge, it is sad to say but the response is not entirely illogical.
JL closed down their lounge at JFK and their passengers now use the AF lounge instead. It has led to the AF lounge being far more crowded. Unfortunately, AZ have a rubbish lounge at JFK (in fact have rubbish lounges everywhere mostly) and it seems unfair that AZ should free-ride on AF hoping for them to provide the much better lounge and food for their own passengers to enjoy. You would have had no issue at all flying AF with an AZ FFP, probably been ok flying AZ with FB Gold or Platinum, but frankly, AZ flight with AZ FFP when there is an AZ lounge, it is sad to say but the response is not entirely illogical.
#18
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However, just as it is rational for you to try and get the best of both worlds, it is just as rational for an airline to try and ensure that there are no structural imbalances that make it bear a higher cost for being part of an alliance compared to other alliance members. Being entirely honest, do you believe that many FB Gold/Platinum members flying AF choose to use the AZ lounge instead of the AF one? If not, then it is an imbalance, and that imbalance has a cost for AF, which is not exactly in a great financial position right now and it makes some sense for it to try and limit the damage by using the overcrowding rule when it has to.
Another way of seeing it is that while FT is full of people trying to get the best possible lounge, this was not the reason why lounge access reciprocity was created. It was created instead so that people can have lounge access even in places where their own airline doesn't have one and/or when flying another Skyteam member. The fact that frequent flyers are good at identifying loopholes and trying to maximise what they get out of them does not make it irrational or unfair for airlines to try and minimise them within reason and when there are obvious more logical alternatives available to eligible passengers as is the case here.
#19
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Being entirely honest, do you believe that many FB Gold/Platinum members flying AF choose to use the AZ lounge instead of the AF one? If not, then it is an imbalance, and that imbalance has a cost for AF, which is not exactly in a great financial position right now and it makes some sense for it to try and limit the damage by using the overcrowding rule when it has to.
#20
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AFAIK, AZ would pay AF for the use of the lounge so, financially, AF would be better off by letting him in. It would be AZ who would be worse off. As far as AF is concerned in this situation, i think it is genuinely a concern over over-crowding of the lounge, unless AZ has instructed AF not to allow its passengers access to the lounge.
That said, I fully agree with you that I do think overcrowding is a genuine concern and that I don't think AF would refuse on the sole basis of principle, even though I expect that they are quite happy to have overcrowding as a reason.
#21
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There is indeed a fee, but if I'm not mistaken (and I'm happy to be corrected!) it is a standard fee across the network and quite a low one overall, so probably not really worth it for AF for a more expensive offering like the JFK lounge. In other words, in practice, AF would not be able to charge as much for this AZ pax as they would for, say, the JL pax that they host by this ad hoc location specific agreement. So in fact, to be exhaustive, I guess that both AF and AZ might find it a financially sub-optimal deal to let passengers like the OP go to the AF lounge, which would also explain that I'd be surprised if the OP got any support from AZ if he complained that MM passengers flying AZ were refused entry into the AF lounge.
Now if it were the case that the lounge is routinely overcrowded, I can see that it would make sense to deny AZ pax access as a default rule. But, again, the justification here is overcrowding rather than financial cost.
#22
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#23
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As a data point, I just got in tonight with a print out of my AZ status that I got from their promo match. Was traveling in Y on a flyingblue promo award, so they couldn't even add my AZ number to the boarding pass. Figured I would be out of luck but they gave no problems! ^
#24
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#25
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As a data point, I just got in tonight with a print out of my AZ status that I got from their promo match. Was traveling in Y on a flyingblue promo award, so they couldn't even add my AZ number to the boarding pass. Figured I would be out of luck but they gave no problems! ^
#26
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Indeed, promoaward suggests AF (at least from T1), and the only issue we noted was AZ cardholder flying Y on AZ, not AZ cardholder flying AF, nor AF cardholder flying AZ.
#27
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Correct, I was flying on AF to CDG, but after reading this thread thought they would try and send me to AZ. Perhaps my thought process was ilogical, but I was surprised
#28
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#29
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No illogical but too extreme! I don't think there ever was any doubt that passengers would be allowed in when flying AF. I personally also do not doubt that FB members flying AZ would be fine too (although it is arguably a lower priority) but indeed, the OP was AZ member flying AZ in Y.
#30
Join Date: Feb 2015
Posts: 139
No illogical but too extreme! I don't think there ever was any doubt that passengers would be allowed in when flying AF. I personally also do not doubt that FB members flying AZ would be fine too (although it is arguably a lower priority) but indeed, the OP was AZ member flying AZ in Y.