Air France cancelled and rescheduled my flight
Feb 26, 2015, 7:02 am
#31
Join Date: Mar 2011
Location: Paris
Programs: FB Plat, A!Club Plat
Posts: 21
Some general advice based on my personal experience: go social. In one instance, I had some miles that were not credited so I filed a complaint with AF customer service, to which I got a reply saying that because it was summer vacation time, I would not get a reply before 2 weeks. I tweeted about it and the problem was solved in under 12 hours.
The best part was that, when customer service finally returned from their vacation, they credited me some additional miles.
So my advice would be, in your case, file a complaint with customer service because that's the channel of record, but follow it up with a tweet to @airfrance.
Your mileage may vary.
The best part was that, when customer service finally returned from their vacation, they credited me some additional miles.
So my advice would be, in your case, file a complaint with customer service because that's the channel of record, but follow it up with a tweet to @airfrance.
Your mileage may vary.
Feb 26, 2015, 10:17 am
#32
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
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I agree and would probably side with you on this one but the opposing argument, though, is based on a literal reading of the Reg + an often-used principle of interpretation in consumer law, according to which ambiguities in consumer protection legislation should be resolved in favour of the consumer.
FWIW, BA systematically takes the line that the amount should be pro-rated but there are reports on the BA FT Board that they will back down and settled based on 75% of the full ticket amount once MCOL proceedings are initiated. In my own experience with Asiana, while the discussions were protracted in other respects, they never questioned my calculations based on the whole ticket rather than just the downgraded segment.
FWIW, BA systematically takes the line that the amount should be pro-rated but there are reports on the BA FT Board that they will back down and settled based on 75% of the full ticket amount once MCOL proceedings are initiated. In my own experience with Asiana, while the discussions were protracted in other respects, they never questioned my calculations based on the whole ticket rather than just the downgraded segment.
Mar 1, 2015, 9:17 am
#33
Original Poster
Join Date: Jul 2014
Posts: 105
put complaint to air france to refund my money and still have not heard from them? It's been more than 4 days already.
I received email confirmation that issue has been logged. Why is it taking forever for them to get back to me?
I received email confirmation that issue has been logged. Why is it taking forever for them to get back to me?
Mar 1, 2015, 10:06 am
#34
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although, I completely understand you want your money back rapidly, this timing is nothing abnormal and includes a week end. It is certainly not what I would call "taking forever". I'm afraid you gonna wait some more days.
Mar 1, 2015, 10:14 am
#35
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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+1. I'd expect 2-3 weeks, other airlines can take much longer
Mar 2, 2015, 11:51 am
#36
Original Poster
Join Date: Jul 2014
Posts: 105
I put complaint through air France fb page and did get reply back. Hoping they can resolve matter asap...surprised I was able to at least get reply back from their social media link with in few hours....lets wait and see?
Mar 3, 2015, 1:29 am
#37
Join Date: Jan 2011
Location: Boston, MA, USA
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They are usually pretty efficient, so please report back here the outcome.
Mar 4, 2015, 2:22 am
#38
Original Poster
Join Date: Jul 2014
Posts: 105
I filed form online and received no response, so I put comlaint aint on their Facebook and receieved reply back with 12hrs. Advised I would get refund back with in 30 days, which air france said it normally does not take this long.
I spent 1700 for premium economy class for round trip and paid extra $270 for an upgrade from cdg-del.
I know I will get full refund back for 270 and how much will I get back/difference for premium? My returning flight has not changed yet.
I spent 1700 for premium economy class for round trip and paid extra $270 for an upgrade from cdg-del.
I know I will get full refund back for 270 and how much will I get back/difference for premium? My returning flight has not changed yet.
Mar 4, 2015, 12:49 pm
#39
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Mar 19, 2015, 10:35 am
#41
Join Date: Jan 2011
Location: Boston, MA, USA
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In my recent experiences, they have been very quick in providing compensation/refunds.
Mar 19, 2015, 3:05 pm
#42
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Mar 19, 2015, 6:07 pm
#43
Original Poster
Join Date: Jul 2014
Posts: 105
Yesterday, the agent kept telling me to send another complaint online. I wanted to confirm what is the amount i will be getting? They don't have department that manages refunds for cancellation flights as what I was told.
This was delta employee and disconnected my call.
I've been having hard time and I know it shouldn't take this long.
This was delta employee and disconnected my call.
I've been having hard time and I know it shouldn't take this long.
Mar 19, 2015, 6:09 pm
#44
Original Poster
Join Date: Jul 2014
Posts: 105
Mar 20, 2015, 12:23 am
#45
FlyerTalk Evangelist
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Yesterday, the agent kept telling me to send another complaint online. I wanted to confirm what is the amount i will be getting? They don't have department that manages refunds for cancellation flights as what I was told.
This was delta employee and disconnected my call.
This was delta employee and disconnected my call.
By which channel did you make your 1st complaint ? With AF using the complaint form on their web site ? If yes, you should have received an acknowledgement of receipt after having sent the complaints. It contains a file ref that you need to use in any future correspondence about this complaint.
What the DL agent told you is completely wrong and has no sense : AF has a customer service that manages all complaints including refunds/compensations and I don't think you should make another complaint but you may send them a reminder using the file reference you have been given (if any).