New interface for Flyingblue members on AF website
Jun 13, 2012, 6:24 am
#16
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
Jun 13, 2012, 6:42 am
#17
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
This appears on the "Mileage Summary" page - are you saying that your mileage summary is not being shown, at all? (This info does not appear on its own separate page)
Jun 14, 2012, 8:36 am
#19
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
It shows up just fine for me when accessing my FB profile via the US version of www.airfrance.com.
This appears on the "Mileage Summary" page - are you saying that your mileage summary is not being shown, at all? (This info does not appear on its own separate page)
This appears on the "Mileage Summary" page - are you saying that your mileage summary is not being shown, at all? (This info does not appear on its own separate page)
Cheers,
GenevaFlyer
Jun 14, 2012, 9:34 am
#20
Join Date: Oct 2009
Location: ORY
Programs: Flying Blue Ivory, EasyJet Plus, Club Corsair Gold, Thalys TheCard Platinum, Navigo 1-5
Posts: 1,990
Jun 14, 2012, 9:44 am
#21
Join Date: Nov 2011
Location: Paris, France
Programs: AF Elite+, FB platinum
Posts: 5
"Mon Espace" or "My Account" shows up rarely when accessing the French version - more often it does not ! It will then only show this very short top menu on the right hand top side : reservations - profile -logout. Not very customer friendly. At least I have the feeling lately that things are moving in the right direction for FB-ers.
Jun 14, 2012, 2:49 pm
#22
Join Date: Jul 2007
Location: Luxembourg
Programs: KLM/AF Platinum for life, IHG Platinum, Accor Platinum
Posts: 1,026
For me it showed up fine, except every link I click on askd for my password again. I can x the popup and it lets me go to where the link takes me, but if I actually do put in the password it would take me right back to the original page.
Today I checked in for tomorrow's flights. 1st flight had already assigned me an exit row, but when I tried to change the exit row seat it wanted €20. I am Platinum! These seats are free for me. Then the 2nd flight wouldn't even release the exit seats. After a few hours it did release them, but then it wanted €20 again.
KLM Facebook boys took a look and said "you appear to have 5F on the 2nd flight". To which I have to answer "uh, yes. That is the reason I contacted you in the first place! Because I have 5F and cannot get 11F!"
KLM IT = FAIL and has for the past 6 years at least.
UPDATE:
KLM Facebook told me to go ahead and pay for the seats and then put in a refund claim. The refund claim part of the website doesn't work either!!!!
Today I checked in for tomorrow's flights. 1st flight had already assigned me an exit row, but when I tried to change the exit row seat it wanted €20. I am Platinum! These seats are free for me. Then the 2nd flight wouldn't even release the exit seats. After a few hours it did release them, but then it wanted €20 again.
KLM Facebook boys took a look and said "you appear to have 5F on the 2nd flight". To which I have to answer "uh, yes. That is the reason I contacted you in the first place! Because I have 5F and cannot get 11F!"
KLM IT = FAIL and has for the past 6 years at least.
UPDATE:
KLM Facebook told me to go ahead and pay for the seats and then put in a refund claim. The refund claim part of the website doesn't work either!!!!
Last edited by bankops; Jun 14, 2012 at 2:51 pm Reason: additional info