General Conditions of Sale for Exceptional Upgrades
What is the Upgrade Option?
The Upgrade Option lets you purchase a guaranteed upgrade at an attractive price. You can then take advantage of the onboard and airport services corresponding to your upgrade cabin, and you also receive the baggage allowance* for that cabin.
Did you book a ticket in the Voyageur cabin? You can purchase an upgrade for the Premium Voyageur or Affaires cabins. If you booked a ticket in the Premium Voyageur cabin, the Upgrade Option allows you to travel in the Affaires cabin. Upgrades for the La Première cabin are not available.
Please note: Flying Blue members earn Miles corresponding to their original travel class.
* Baggage allowance corresponds to the number and weight of baggage items you are allowed to transport in the hold at no extra charge.
How do I take advantage of the Upgrade Option?
All long-haul flights operated by Air France or another airline and all flights with an Air France flight number are eligible for this offer. Only a limited number of upgrades are available. For organizational reasons, the offer is not available to:
passengers who make special requests when booking,
passengers traveling as a group.
Upgrades are not transferable.
If you are eligible for the offer, Air France will send you an upgrade offer by e-mail 7 days before your departure.
If interested, simply sign up and indicate your preferred upgrade cabin. Air France will then contact you within 5 days prior to your departure. Depending on availability, you will know if you have received an upgrade:
If we are able to offer you an upgrade, we will contact you by telephone*. You can then pay for the upgrade option immediately by telephone with your credit card. You will then receive a confirmation e-mail. Upgrades are confirmed only if Air France contacts you by telephone.
If no upgrades are available, Air France will send you an e-mail* stating that it was not able to meet your upgrade request.
* Telephone calls can be conducted in French and English.
The Upgrade Option fee is per person and per flight. This option can only be paid for by credit card (in euros).
It is not possible to redeem Flying Blue Miles as payment for the offer. Flying Blue customers can always benefit from premium upgrades through their loyalty program.
More information on baggage allowance and upgrades
For technical reasons, the baggage allowance corresponding to your upgrade cabin does not appear on your ticket or travel memo.
However, the baggage allowances for the Premium Voyageur and Affaires cabins are listed in the e-mail offering the upgrade (sent 7 days prior to your departure):
A trip in the Premium Voyageur cabin enables you to transport 2 baggage items weighing 23 kg maximum each.
A trip in the Affaires cabin enables you to transport 2 baggage items weighing 32 kg maximum each.
Furthermore, the baggage allowance for your upgrade cabin is clearly indicated in the confirmation e-mail you receive once the transaction is complete.
Changes and refunds
The Upgrade Option cannot be transferred to another flight and cannot be refunded.
For all additional questions, please contact: firstname.lastname@example.org