joyu12

When i was a silver member in May i could change my seat at OLCI on a MiNi ticket for OSL-CDG. Couldn't get further upfront than 10A, but that's normal anyway, the prem eco cabin usually starts around row 5-7 on those flights.

bodory

Auto-check in assigned me row 27 on the domestic A321 the other day. The fare was not an Abonné one but not a MiNi either. And it was impossible at h-30 to get something under row 23.

It seems the system highly favors the fare and not the status (Platinum in that case).

brunos

I recently was on a fairly expensive classic fare. I got a seat allocated but could not find a way to change it on the website. How do you do it?
I could only do at airport and kiosk.

orbitmic

On a classic fare you should have definitely been able to change seats unless all had been allocated? But then that wouldn't be the first time "the system" does not permit to do what we are effectively entitled to

orbitmic

Well, exactly 3 1/2 years to the day I started this thread, it seems that auto-check in still is as rubbish a system as when it started. So much for AF correcting "teething issues"

Oxymore

Same kind of story the other day. Autochecked-in and was offered a middle seat towards the back.
I could definitely feel that as a Platinum, I "will get the highest level of comfort and luxury that [they] have to offer".
I was able to change the seat, but why on earth would it default to a middle seat?

brunos

In the past couple of flights in July, it was even FLEX.
Can someone with actual recent experience (AF Domestic flights) tell me how to change seats online?
I receive the BP as email attachment with some allocated seat. If I connect to my booking, I cannot change the seat (I cannot find any option that allows me to do that, but maybe I am stupid) but only reprint my BP. What should I do? Should I cancel my checkin and try again?
I can select other seats at airport kiosk

orbitmic

Every time I have needed to change seat (make it every time, my last AF flights were mid-June so can't guarantee that there was no change since), I have simply checked in (if auto-checked in before, the FB number check in does not work so only using booking reference or ticket number) and then next to the seat, on non-MiNi fares, always have had a clickable option to change seat and then the full airline map opens with arrows backward/forward and available seats in blue. Then I would just click on the seat I want and it would be automatically updated, regardless of whether I would re-complete check in or not. I have never needed to cancel check in and always assumed that it was only needed when you want to change flight, not seats.

Silly question but have you tried doing it on the KLM website? It sometimes works better.

brunos

Thanks, I will try for my next autochecked flight (if AF domestic as I am quite p**d off by AF domestic lately). I certainly could not do anything when logged under my FB number. Sad because I would have gladly paid extra for the emergency row.

I know that if I spend a long time trying all kinds of tricks, like using KL website, I improve my chances of success. But with AF horrible IT, there is always a bad surprise. Time ans stress is money. I have lost enough time with AF, besides the other minuses in terms of price and quality, punctuality etc... I much prefer the painless web experience of EZY; or that of other airlines when flying medium-haul (in AF strange terminology).

olivedel

Seeing all your posts and my own frustration about auto-checkin, I have yet to understand what are the benefits for both passengers and the airline.
At least, for the passenger, the fact to choose a seat at booking time would solve this seat assignment problem. Or maybe adjust the rules for Plats and Golds (keep middle seat blocked whenever possible for example).
Also, why doing it so early? They could auto check-in remaining passengers at T-2 for example...

carnarvon

Same experience here.

Simply ignored the fact that that I was checked in already.

Clicked on check-in on line on main page, identified myself using e-ticket number and I could choose my seat.