Summary of North America Executive class meal service
Aug 6, 2009, 7:17 am
#16
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,215
Good that it is documented here and great changes, but in practice not always being followed. July 31st AC127 YYZ-YEG no cookies; I believe it was salad and dessert on plate (cheese cake). No pre-departure beverage. Done a few domestic/transborder flights up front and have yet to see a menu.
Aug 6, 2009, 7:32 am
#17
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,215
International J meals being reviewed at the moment, you guys can look forward to a relaunch in the fall.
Aug 6, 2009, 7:33 am
#18
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,215
Agree. BGI-YYZ is 5:45 gate-to-gate. I flew this route approx two weeks ago and there were no predeparture beverages.
Yesterday, AC943 BDA-YYZ:
Yesterday, AC943 BDA-YYZ:
- no predeparture drinks
- all meals were served before beverages were offered to any PAX. (Because there was only one F/A working the front cabin?) If you were seated in the first two rows, as I was, you would have been finished the meal before wine or water was offered.
- salmon, same meal as I experienced BGI-YYZ, was cold in the centre. Sorry to disappoint Ken, but I don't think this was a trial run of a new cold plate. The other choice was chicken with cherry sauce. I didn't risk it.
Aug 6, 2009, 8:00 am
#19
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,215
2) Is it the time to consider bringing back the sparkling wine? There are so many choices on the market that would not break the AC bank.
3) Since AC seems to be headed in the right direction regarding NA F&B service, as the next step, could you improve the quality and visual appeal of what is offered as salads and main courses?
4) Presentation - since you are trying to make a significant improvement, can you retrain the FAs in some aspects of communication with pax? "Beef or chicken" does not cut it for me in J.
Aug 6, 2009, 8:11 am
#20
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
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Aug 6, 2009, 8:33 am
#21
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,215
As menus are now available on all North America flights where there is a choice of meals, you will be able to see the full detailed description of the service/meals on there so you won't have the same problem again.
Aug 6, 2009, 8:39 am
#22
Join Date: Oct 2004
Programs: Aeroplan, Delta, Starwood, Fairmount
Posts: 2,312
Andrew...
Is YYZ - LAS - YYZ long or extra long haul?
It seems flying times are 4:36 there and 4:05 returning.
Thanks
Is YYZ - LAS - YYZ long or extra long haul?
It seems flying times are 4:36 there and 4:05 returning.
Thanks
Aug 6, 2009, 8:40 am
#23
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
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13F
Aug 6, 2009, 8:46 am
#24
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Had a nice chicken and mash dinner/lunch on the flight to YEG yesterday. Food was quite flavourful. FAs were very attentive and took orders by elite status, so Stinger beat me out as the only other SE in the cabin, and no Es as she then went up and down taking orders from everyone else (lots of opups but not complaining...why shouldn't the rabble get a taste of the good life!). I think the chardonnay was Inniskillin and I had a Volpolacella as the red, both quite good.
Aug 6, 2009, 9:13 am
#25
Company Representative - Air Canada
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Aug 6, 2009, 9:13 am
#26
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
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I too would like to add encouragement for the return of...
...sparkling wine. Lots of decent CND, NZ and SA products available that wont break the bank. Just one comment on the cheesecake...it gave me flashbacks of sara lee when I was a kid...yikes!
Aug 6, 2009, 9:13 am
#27
Company Representative - Air Canada
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Aug 6, 2009, 9:21 am
#28
Join Date: May 2005
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Aug 6, 2009, 9:39 am
#29
Join Date: Jan 2007
Location: YQB
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On those flights where a second meal service would almost be justified, offering something better than just peanuts would be quite nice in J.
For example, I flew YUL-MEX last month and the hot breakfast after the 8AM departure was nice, but by the time we arrived in MEX at 1:20PM (YUL time) my wife and I were litterally starving. Just a small en-cas like a cheese plate served around noon would have made a big difference.
For example, I flew YUL-MEX last month and the hot breakfast after the 8AM departure was nice, but by the time we arrived in MEX at 1:20PM (YUL time) my wife and I were litterally starving. Just a small en-cas like a cheese plate served around noon would have made a big difference.
Aug 6, 2009, 10:19 am
#30
Join Date: Jul 2002
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Andrew, perhaps one way of solving the issue of space on the double-catered flights is to remove the duty free items. From what I saw (BGI-YYZ), there is not much available (due to space again) and for those who wish to buy hard liquor, it seems to be cheaper in the Caribbean anyway (at least in BGI).
