Go Back   FlyerTalk Forums > Miles&Points > Airline Programs > Air Canada Aeroplan

Reply
 
Thread Tools
Old Jan 5, 09, 3:46 pm   #1
 
Join Date: May 2003
Location: BC Canada
Programs: AC*SE. FPC Platinum
Posts: 4,683
How your bags get delayed/lost/trashed at YVR

Sitting here in the Dom MLL overlooking the little cont area in the corner, Gate 50 and the ramp entrance into what is I presume a baggage sorting area. I presume that as baggage carts go in and out of it all the time.

Two bags dropped off a bag cart. One is in the entrance to the ramp area, tugs can just squeeze through on each side of it, the other is in the roadway that is there, about 3/4 of the way across.

I stopped counting at 20 AC vehicles of different types that haven't stopped, 13 of which are baggage related as they go to and from the baggage area. None have stopped. Three seperate AC people have walked by, glanced down and kept walking. A construction worker walking out of his site, walked by the bags and stood them up, placed in them in an obvious place, but out of danger from being run over. What goes through the minds of all those employees that do not stop? A half dozen may have been blind and missed them, but the rest.
taupo is offline   Reply With Quote
Old Jan 5, 09, 4:04 pm   #2
 
Join Date: Dec 2007
Location: Downtown YYZ
Programs: AC E, SPG nothing but wannabe Platinum :-)
Posts: 1,140
Just a guess - union mentality aka "it's not my job" perhaps?
RCyyz is online now   Reply With Quote
Old Jan 5, 09, 4:40 pm   #3
 
Join Date: Oct 2008
Posts: 176
Quote:
Originally Posted by taupo View Post
What goes through the minds of all those employees that do not stop?
Some logical thoughts:

- Someone left these here, and went to lunch. I better not touch them as they will be disappointed if they don't find them there?

- There may be a bomb in these. Best to not touch them and call security. In this case, there is a total lack of understanding of security by the construction worker.
bmchris is offline   Reply With Quote
Old Jan 5, 09, 5:46 pm   #4
 
Join Date: Oct 2007
Location: ORD
Programs: 1K Mileage Plus, Marriott Silver Elite
Posts: 505
Well, after spending a night at the airport, I finally get out of YVR this morning, but my bags didn't. By the time I get to Chicago, the AC baggage lady said she is the only one working today so she cannot help me, not sure why she was so busy as she just walking around doing nothing and only 2 other person at the baggage claim area . She just gave me the Baggage Center phone number, but I don't think it is working at all, keep saying the call had been redirected and then disconnect. Based on the experience of the past 2 days dealing with AC, their ground service staff are pretty disappointing.
mobilebucky is offline   Reply With Quote
Old Jan 5, 09, 5:52 pm   #5
 
Join Date: Jul 2004
Programs: AC.SE
Posts: 1,540
Quote:
Originally Posted by bmchris View Post
Some logical thoughts:

- Someone left these here, and went to lunch. I better not touch them as they will be disappointed if they don't find them there?

- There may be a bomb in these. Best to not touch them and call security. In this case, there is a total lack of understanding of security by the construction worker.
Interesting thoughts, though I'm not sure how logical they might be. 1) Is it common or reasonable to leave baggage in a roadway and trot off to lunch? 2) If there were a security issue, wouldn't an alert go out and the area be closed to traffic?
ylwae is offline   Reply With Quote
Old Jan 5, 09, 6:56 pm   #6
 
Join Date: Nov 2001
Location: Ontario, Canada
Posts: 1,716
Taupo: are you saying that you observed an "unattended bag" and didn't call 911?

We flew MCO-BUF last weekend and I was amused to see a police car sliding through the snow after our arrival in Buffalo then stop, examine, and pick up a huge bag that had obviously fallen off a luggage cart. They stuffed it into their trunk and then took it away somewhere.
Tax Dude is offline   Reply With Quote
Old Jan 5, 09, 8:01 pm   #7
 
Join Date: Jul 2008
Location: YYC
Posts: 203
It's hardly a security threat that he should be frantic about calling in since he personally watched the bags fall off a baggage cart.

It wasn't a security issue, it was a bad employee issue.

Michael
bizaro86 is offline   Reply With Quote
Old Jan 5, 09, 8:57 pm   #8
 
Join Date: Feb 2004
Location: YYZ/YVR/YOW
Programs: AC*A, former long running AC*SE and soon E;SPG Platinum;Marriott Silver;Hilton Silver;Hertz PC
Posts: 8,850
I once was sitting at the MSP RCC and got fixated with things moving around on the tarmac. A piece of luggage fell off one of the carts as it was making it's way to an a/c. It was way out in the open. I watched as other vehicles drove by (within the marked lines), and nobody flinched, stopped, or reacted to the lonesome bag out in the middle of nowhere.. literally.

I doubt anyone would think that someone left it there on purpose and then went to lunch.
__________________
Back to E soon.
Kuujjuarapik Esquimalt
yyznomad is offline   Reply With Quote
Old Jan 5, 09, 10:26 pm   #9
 
Join Date: May 2008
Programs: Aeroplan Elite; SPG Platinum
Posts: 60
AC is ridiculous. On Saturday night at YYZ, I waited no less than 50 minutes for my bags to show up on the carousel. A new record.
countmookle is offline   Reply With Quote
Old Jan 5, 09, 10:29 pm   #10
 
Join Date: Jun 2008
Posts: 538
Quote:
Originally Posted by countmookle View Post
AC is ridiculous. On Saturday night at YYZ, I waited no less than 50 minutes for my bags to show up on the carousel. A new record.
I can beat that. On our flight from YYZ-YUL the luggage carrousel broke, we ended up waiting 1h30 before the first bags made it out. Fun times!
bestof2k9 is offline   Reply With Quote
Old Jan 5, 09, 10:35 pm   #11
 
Join Date: May 2003
Location: BC Canada
Programs: AC*SE. FPC Platinum
Posts: 4,683
Quote:
Originally Posted by bestof2k9 View Post
I can beat that. On our flight from YYZ-YUL the luggage carrousel broke, we ended up waiting 1h30 before the first bags made it out. Fun times!
Couple of months ago in YVR, the carousel feed conveyor was not working, a reset switch had to be reset, it was located at the top of the conveyor. The employee had a two way radio, someone was telling him exactly where to go to find the switch and what it looked like. It was red. He kept pressing the flashing light in the middle of the carousel that warns you it is going!!
After watching and listening to this idiocy, I lept the carousel, up the conveyor and reset it. The employee was very appreciative with smiles, bows and hands clasped together, I then realised the problem. English was his eighteenth language.
taupo is offline   Reply With Quote
Old Jan 5, 09, 11:52 pm   #12
 
Join Date: Feb 2007
Location: YVR
Programs: AE Elite
Posts: 395
Quote:
Originally Posted by taupo View Post
What goes through the minds of all those employees that do not stop? A half dozen may have been blind and missed them, but the rest.

I've said it before and been flamed, but the evidence keeps piling up, and after the events of the last two weeks it is overwhelming. The culture at AC is they just don't care. They simply do not give a rat's behind about the customers or whether they come back to AC or not.
Sopwith is offline   Reply With Quote
Old Jan 6, 09, 12:08 am   #13
 
Join Date: Oct 2006
Programs: AC E, SPG Gold, Marriott Silver Elite
Posts: 511
Quote:
Originally Posted by Sopwith View Post
I've said it before and been flamed, but the evidence keeps piling up, and after the events of the last two weeks it is overwhelming. The culture at AC is they just don't care. They simply do not give a rat's behind about the customers or whether they come back to AC or not.
There is something to that, though I totally blame management. I work in an environment where when I started years ago employees were empowered to make decisions, were supported, and things ran really well. People went out of their way and above and beyond everyday. We got all new senior admin to run our place, and they eroded that culture by eroding employees' empowerment. Now, nobody wants to make a decision for fear it will be the wrong one, or they assume that the bosses are doing whatever it is that needs doing as half the time the bosses have already done something and not told anyone. And nobody ever goes the extra mile for anything, alas. It is poor behaviour on the employees' parts, but it is really management's fault for eroding the sense of responsibility individuals in the organization had for the work they did and the tasks they had to complete. It is a real shame and so easily avoided. So, I can see how person after person would leave the bag behind. Still, a poor work environment does not excuse such behaviour--it just explains it.

Mind you, I have seen plenty of bags fall of AC carts and I really have never seen what the OP describes. I don't doubt it happened, but it does strike me as especially unusual.
arf04 is offline   Reply With Quote
Old Jan 6, 09, 12:38 am   #14
 
Join Date: Jan 2005
Location: yyz
Posts: 594
Quote:
Originally Posted by taupo View Post
Sitting here in the Dom MLL overlooking the little cont area in the corner, Gate 50 and the ramp entrance into what is I presume a baggage sorting area. I presume that as baggage carts go in and out of it all the time.

Two bags dropped off a bag cart. One is in the entrance to the ramp area, tugs can just squeeze through on each side of it, the other is in the roadway that is there, about 3/4 of the way across.

I stopped counting at 20 AC vehicles of different types that haven't stopped, 13 of which are baggage related as they go to and from the baggage area. None have stopped. Three seperate AC people have walked by, glanced down and kept walking. A construction worker walking out of his site, walked by the bags and stood them up, placed in them in an obvious place, but out of danger from being run over. What goes through the minds of all those employees that do not stop? A half dozen may have been blind and missed them, but the rest.
There is a method to this supposed madness.

Bags will be left for someone who knows what to do with them. Inbound or outbound? US pre pre-clear or US post pre-clear? In-transit? Sequencing...?

Construction worker meant well... but moved bags from obvious place, rather than the other way around.
PropWasher is offline   Reply With Quote
Old Jan 6, 09, 4:39 am   #15
 
Join Date: Dec 2008
Posts: 45
I stopped counting at 20 AC vehicles of different types that haven't stopped, 13 of which are baggage related as they go to and from the baggage area. None have stopped. Three seperate AC people have walked by, glanced down and kept walking. A construction worker walking out of his site, walked by the bags and stood them up, placed in them in an obvious place, but out of danger from being run over. What goes through the minds of all those employees that do not stop? A half dozen may have been blind and missed them, but the rest.[/quote]

or perhaps they were westjet bags or another airline.
yvrcritic is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 6:26 pm.




SEO by vBSEO 3.2.0