Trying to get through to AC???
Dec 20, 2008, 5:26 pm
#1
Original Poster
Join Date: Sep 2005
Location: Tucson - Seattle
Programs: UA 1K;
Posts: 2,474
Trying to get through to AC???
I have been trying to call Air Canada reservations for two days. I get an immediate busy signal without end.
The only number I can find is 1-888-247-2262......is there another number?
Must be great for ticket sales.
The only number I can find is 1-888-247-2262......is there another number?
Must be great for ticket sales.
Dec 20, 2008, 5:55 pm
#3
Join Date: Feb 2007
Location: YHZ. Previously YYC
Posts: 1,924
Dec 20, 2008, 6:14 pm
#4
Join Date: Jan 2005
Location: YYJ
Posts: 118
I got thru to Air Cnada without a busy signal, but after 27 minutes on hold hung up.
Good news was that Aeroplan # was answered in less than 1 minute.
So, if you are paying you can't contact them (I know about the internet) but if you want an Aeroplan ticket it works. ?????
Maybe, Air canada makes more money net from Aeroplan fares than discounted fares.
Good news was that Aeroplan # was answered in less than 1 minute.
So, if you are paying you can't contact them (I know about the internet) but if you want an Aeroplan ticket it works. ?????
Maybe, Air canada makes more money net from Aeroplan fares than discounted fares.
Dec 20, 2008, 8:01 pm
#7
Original Poster
Join Date: Sep 2005
Location: Tucson - Seattle
Programs: UA 1K;
Posts: 2,474
Is this common for Air Canada? Hard to believe that you can't call the reservation number.
I need to get a record locator number, so can't get it without talking with somebody.
Dec 20, 2008, 8:04 pm
#8
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Although calling the Elite over the past 2 days hasn't gotten me a busy signal, it has not pushed me to the front of the queue. Last night I was on hold for over 30 mins before I just gave up. Tring to get to GRU on an all AC itinerary that ac.com can't handle (leaving Xmas Day). So looks like my thousand plus dollars will go to AA or CO.
Ah, the benefits of being Elite.
Ah, the benefits of being Elite.
Dec 20, 2008, 8:31 pm
#9
Join Date: Jun 2007
Location: SFO/SJC
Programs: AC E
Posts: 644
Check out the Daily Operational Outlook and you'll see what a mess it is right now.
Dec 21, 2008, 4:49 am
#13
Join Date: Jan 2007
Location: YQB
Programs: UA Gold - Hyatt Plat - Nexus
Posts: 400
I am selecting French or English depending on the phase of the moon and rarely see any difference in waiting times. My impression is that a significant fraction of call center agents are bilingual.
I have also noticed longer wait times lately. There are so many things I could have done online if AC IT was not so incompetent. Like, after you upgrade a Latitude pass segment with a SWU and need to cancel the trip, it cannot be done online. How stupid is that. One hour worth of my time trying to save a pass credit.
I have also noticed longer wait times lately. There are so many things I could have done online if AC IT was not so incompetent. Like, after you upgrade a Latitude pass segment with a SWU and need to cancel the trip, it cannot be done online. How stupid is that. One hour worth of my time trying to save a pass credit.
Dec 21, 2008, 7:27 am
#14
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Heaviest travel week of the year, worst weather of the year across the whole of North America. You figure out why the lines have been jammed...
Dec 21, 2008, 7:38 am
#15
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
The telephone number is 9138 - 0280.
Pretty sure they're not dealing with dire weather conditions down there