I had a flight booked from YYZ-KIN and this flight has been cancelled and AC has shifted us to a flight that is one day earlier. There are 4 of us booked and two of us are flying in from Europe on Friday and getting home any earlier is not an option. Can someone point me in the direction of where I can learn what my rights are and be informed before I speak to AC. Thanks for your advice in advance.
You can get a full refund if you want, but they won't protect you on another airline. If you must travel on the date you originally booked you will have to seek out new tickets with DL / AA etc. If you have travel insurance, you can make a claim for any difference in fare.
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Is there no JM flight that day? Is MBJ an acceptable alternate airport for you?
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The difficulty is that AC only has 1 weekly flight currently to KIN which is boosted to 2 weekly during the winter schedule. I think the solution hinges on exactly when you're traveling. AC currently carries inventory on a codeshare basis on JM's YYZ/KIN flight, however IIRC that relationship will be
concluding in the very near future (or has it already wrapped up?) - so depending on your travel dates, perhaps that could work out. Has AC offered any other solutions besides the shift 24 hours earlier??
AC can put you on another airline (OAL) and pay for your hotel accomodations. CIC*77 is applicable to both Aeroplan and Revenue tickets. With AP rewards, rebooking must be on an Aeroplan partner.
Andrew Yiu in another posting indicated CIC's have been replace with some other tool. However the rule still exists. I did ask Andrew, if others experience changes, what should they reference but no reply. I'll bump the other thread as a friendly reminder.
However, if you ask about CIC*77, which was/is the rule for changes to flights that are greater than 48 hours to travel date, I would think they would be able to find out what the rule is in the "new tool" Andrew was referring to.
It seems that AC res agents in the past have told AC pax to cancel with a full refund and book with other carriers, however, AC is responsible as it is a contract between you and the carrier (offer and acceptance).
It is incredible how far a little knowledge goes. We have gone from "What part of we can do nothing for you" to having the person book 4 seats on an Air Jammie flight from MBJ to KIN. It is criminal that they do not accept any responsibilities what so ever.
It is incredible how far a little knowledge goes. We have gone from "What part of we can do nothing for you" to having the person book 4 seats on an Air Jammie flight from MBJ to KIN.
It's been psycho busy for me as I've now started a new client in CVG/ATL and so I have not had a chance to review some of the postings on FT.
You're very welcome for the assistance. I'm glad that my information helped you out.
Quote:
Originally Posted by yyz-kin
It is criminal that they do not accept any responsibilities what so ever.
Your comment reminded me about this statement made by Montie Brewer in a letter to the editor which appeard in the Montreal Gazette on 06APR, 2008. Mr. Brewer's letter to the editor was in regards to OMW however he makes this statement. (In reference to your experience and others who have asked what their rights are w.r.t sked changes, I have highlighted the interesting statement/commitment) (my bolding)
Quote:
Originally Posted by Montie Brewer Letter to the Editor Montreal Gazette 06APR08
.....Two types of events can disrupt an air journey
The first are those within an airline's control, such as a mechancial issue that prevents a plane from being ready. In these cases, Air Canada takes care of all its customers, including providing meal vouchers and hotels, if necessary. We have always done this and will continue to do this for all our customers.
The second type of disruption is that caused by factors outside of the airline's control, such as winter storms. .....
Although he references mechancial issues, he does state for events that are within an airline's control (i.e. sked changes) that they will take care of their customers.
In the airline industry many things can occur which will require flights to be cancelled or involve a sked change. This occurs and as pax we need to be understanding and accomodating. However, if AC cancels/sked change a flight for which you have tickets for and the reaccomodation does not work for you, then yes, it is their responsibility to offer your an alternative routing/flights (as per CIC*77) and I would agree that it is criminal that they would not take responsibility.
Cheers
Last edited by sing-along; Oct 15, 08 at 11:11 am.
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