aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jan 2, 2005, 1:06 pm
#1
Original Poster
Join Date: Sep 2004
Location: YUL, YEG
Programs: AC-SE
Posts: 4
aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Has anyone had difficulty logging in to aircanada.com since they changed their web site a few weeks ago? Not only am I unable to log in from the home page I can't seem to book a trip online either. All is fine until I actually try to accept and pay for the booking (and yes credit card is fine 
). I've spoken to their tech-support twice (who are completely incompetent) and they say there is something wrong with my account since they made their changes, but they aren't allowed to go into it. I've already re-entered cc info. and reset p/w. Any ideas???
). I've spoken to their tech-support twice (who are completely incompetent) and they say there is something wrong with my account since they made their changes, but they aren't allowed to go into it. I've already re-entered cc info. and reset p/w. Any ideas???
Jan 2, 2005, 5:57 pm
#2
Join Date: Oct 2004
Location: Toronto
Programs: AC*E, Fairmont Platinum, Hyatt Gold, HH Gold, Mariott, etc.
Posts: 178
Sorry !
Haven't used the AC website for booking travel in some time now....most is done via corporate travel dept. Sorry.
But I would be interested in other people's experience in self booking flight via AC website. Several colleagues have used it in my firm with mixed results.
CFB
But I would be interested in other people's experience in self booking flight via AC website. Several colleagues have used it in my firm with mixed results.
CFB
Jan 3, 2005, 8:26 am
#3
Join Date: Aug 2003
Location: P.E.C., ON
Programs: Bonvoy Lifetime Gold Elite
Posts: 529
I've been trying to log on all morning and have been unsuccessful. I had no problem booking flights last week.
Jan 3, 2005, 9:06 am
#4
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
No problems for me signing in ... but yesterday attempting to setup the mobile phone notification for my SFO flight -- it kept telling me it had no information on the flight - yet the flight status did ... go figure 
PB
PB
Jan 3, 2005, 10:36 am
#5
Join Date: Apr 2004
Location: London (England) mostly
Programs: A3 Gold, ex-Aeroplan Elite; Hertz #1 club
Posts: 192
Booked OK
I booked and paid for flight through AC website Dec 17 - no problem
Jan 3, 2005, 10:42 am
#6
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Donard ... welcome to the AC Board as I see this was your first post here ... enjoy your stay!
PB
PB
Jan 21, 2006, 3:36 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
I am having trouble logging in to my flight wallet to book a trip from my city pass. I keep getting the message "error, please try again later."
I also went to my neighbour's computer in case it was my computer. Same situation.
Anyone else encountered this problem today?
I also went to my neighbour's computer in case it was my computer. Same situation.
Anyone else encountered this problem today?
Jan 21, 2006, 3:45 pm
#8
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,448
This may not necessarily be related, but likely fits here more than starting a new thread: I found today some flights YEG-YMM were available on my TA CRS but didn't show at ac.com. I thought all flights would show online, even if they are sold out. 
Jan 21, 2006, 3:48 pm
#9
Guest
Posts: n/a
Originally Posted by tcook052
.... I thought all flights would show online, even if they are sold out.
Jan 22, 2006, 6:55 pm
#10
Join Date: Mar 2005
Location: YYJ/DXB/OGG
Programs: EK-Skywards Gold / Delta Gold Medallion/E50K 1MM
Posts: 753
Originally Posted by airbus320
I am having trouble logging in to my flight wallet to book a trip from my city pass. I keep getting the message "error, please try again later."
I also went to my neighbour's computer in case it was my computer. Same situation.
Anyone else encountered this problem today?
I also went to my neighbour's computer in case it was my computer. Same situation.
Anyone else encountered this problem today?
This took me about an hour and a half. Since it was late and I needed some sleep I ended up booking a ticket as a guest.Still not fixed. I do not have the time to spend 1,5 hours to 2 hours of people telling me its not there problem
Jan 22, 2006, 7:05 pm
#11
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Originally Posted by AftOf245
Yes, I am trying to book a ticket on my City Pass. I was trying to book a flight last night from YXU - YOW and could not log in. I talked to aircanda.com tech support who told me I had to talk to Aeroplan tech support who told me I had to talk to a lead at aircanada.com tech support This took me about an hour and a half. Since it was late and I needed some sleep I ended up booking a ticket as a guest.
Still not fixed. I do not have the time to spend 1,5 hours to 2 hours of people telling me its not there problem
This took me about an hour and a half. Since it was late and I needed some sleep I ended up booking a ticket as a guest.Still not fixed. I do not have the time to spend 1,5 hours to 2 hours of people telling me its not there problem
Jan 24, 2006, 6:14 pm
#12
Join Date: Nov 2005
Location: YYZ
Programs: AC SE100K, 2MM
Posts: 64
Originally Posted by airbus320
I was told the same thing to help fix the problem. I can't believe how unuser friendly tech support is since it migrated offshore.
I'm not sure how AC can expect this to go on for days, when people like me who book flights daily can't get into the site.
Jan 24, 2006, 9:32 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
An error has occurred while processing your request. Please try again later.
I can't log in either.
I get the following message:
"An error has occurred while processing your request. Please try again later."
Tried at both YUL and YYC MLL today. Got same message on my laptop, but was able to go to print boarding passes this morning.
I get the following message:
"An error has occurred while processing your request. Please try again later."
Tried at both YUL and YYC MLL today. Got same message on my laptop, but was able to go to print boarding passes this morning.
Jan 24, 2006, 10:06 pm
#14
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
system crashed
Just got off the phone with the SE desk and apparently the ENTIRE AC computer system crashed for four hours. They just got it back up and running properly.
Jan 25, 2006, 6:37 am
#15
Join Date: Feb 2005
Posts: 129
Just tried to log in to AC and got the An error has occurred while processing your request. Please try again later message.