aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 23, 2017, 6:40 pm
#3526
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
So the iPhone app just finished an update (I know bad move) so I clicked on it and it's undergoing scheduled maintainence.
I guess this is maintainence they know about but don't tell us about. It said to contact reservations if one needs help.
I guess this is maintainence they know about but don't tell us about. It said to contact reservations if one needs help.
May 23, 2017, 6:58 pm
#3527
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
May 24, 2017, 8:11 pm
#3528
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
Please note that a number of very off topic posts have been deleted and reminders of FT Rules sent to some members.
tcook052
AC forum Mod.
tcook052
AC forum Mod.
May 26, 2017, 4:36 pm
#3529
Join Date: Jul 2008
Posts: 81
IT is really down
I tried to book my ticket earlier by calling in. After reading all my itinerary, the agent said their IT is down and they can't book any ticket at the moment! I have to try again later 
May 26, 2017, 5:42 pm
#3530
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
More OLCI & Precheck issues...
Traveling SFO-YYZ-AMS on AC738 and AC724 tomorrow. Here is a sequence of events:
1) Based on prior experience, I left the APIS information in "Manage My Bookings" blank on this itinerary.
2) At T-24, I went through mobile check-in on my phone. Was given an opportunity to enter both passport and KTN information, where I provided my Nexus number. Received no Pre-check on my boarding pass.
3) Called Concierge Desk, which tried a few things on their end. No luck.
3) Un-checked in myself and tried again on the website. Still no Pre-check.
4) Went into APIS and entered passport and KTN information. Checked in online again; still no Pre-check.
5) Went into APIS again and removed passport and KTN information. Checked in online again; still no Pre-check.
6) Went back into APIS and added passport and KTN information again. Checked in through mobile again. Voila! Pre-check appeared.
Traveling SFO-YYZ-AMS on AC738 and AC724 tomorrow. Here is a sequence of events:
1) Based on prior experience, I left the APIS information in "Manage My Bookings" blank on this itinerary.
2) At T-24, I went through mobile check-in on my phone. Was given an opportunity to enter both passport and KTN information, where I provided my Nexus number. Received no Pre-check on my boarding pass.
3) Called Concierge Desk, which tried a few things on their end. No luck.
3) Un-checked in myself and tried again on the website. Still no Pre-check.
4) Went into APIS and entered passport and KTN information. Checked in online again; still no Pre-check.
5) Went into APIS again and removed passport and KTN information. Checked in online again; still no Pre-check.
6) Went back into APIS and added passport and KTN information again. Checked in through mobile again. Voila! Pre-check appeared.
May 26, 2017, 6:53 pm
#3531
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
So, business as usual, then?
May 26, 2017, 8:20 pm
#3532
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Someone tripped over the cord running across the floor in the call center again.
May 26, 2017, 11:17 pm
#3533
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
May 26, 2017, 11:19 pm
#3534
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
When I hear "computers" and "Air Canada" I see this: https://www.youtube.com/watch?v=G5ne...utu.be&t=2m30s
May 26, 2017, 11:29 pm
#3535
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,519
When I hear "computers" and "Air Canada" I see this: https://www.youtube.com/watch?v=G5ne...utu.be&t=2m30s
.
May 29, 2017, 1:02 pm
#3536
Join Date: May 2014
Posts: 319
Just booked some flights using the new Air Canada website for the first time since it was instituted.....eveything worked.....slowly but it did work. But what an appallingly bad design and interface. Really! Not only do I see no improvements to the product, in a number of areas it is a complete downgrade and less user-friendly. Plus the actual look/optics are too busy and confusing. Looks like it was designed by a 14 year old girl.
Last edited by Genetk44; May 29, 2017 at 9:26 pm
May 29, 2017, 4:08 pm
#3537
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
On behalf of girls, hey, step off.
May 29, 2017, 4:50 pm
#3538
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
As the father of a 14 year old girl, I can say that it looks more like it was designed by my 10 year old boy. My 14 year old girl has somewhat better design sense. My 16 year old girl has MUCH better sense.
May 30, 2017, 8:59 pm
#3539
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Again with the "scheduled maintenance". 18:55 PST on a Tuesday.
May 30, 2017, 9:09 pm
#3540
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
^^^
Moving along to less girl-boy stuff, AC IT only works when it works and like the Caramilk Mystery of the Universe, no one really knows why it doesn't. OK, maybe someone knows.
And how much scheduled maintenance does one website need?
Dear AC: The app sucks. Fix that.