aircanada.com/aeroplan.com - Experiences/Complaints/Issues - Page 2

airbus320 · Jan 25, 06, 8:30 am

I just successfully logged into my account.

diddy · Jan 25, 06, 8:41 am

Quote:

Originally Posted by airbus320

I just successfully logged into my account.

It's still not working from the main sign in page. However, if you go 'through the back door' by going through the ticket buying process, then signing in at that point, it will work.

airbus320 · Jan 25, 06, 8:45 am

Quote:

Originally Posted by airbus320

I just successfully logged into my account.

I signed in through the main page. No need for the back door this time.

However before changing/modifying my password, I could not access the account.

blue2002 · Jan 25, 06, 8:48 am

I have just tried logging in with:
1) A family member's account (P level) -- worked without a problem
2) My account (SE level) -- "An error has occurred while processing your request. Please try again later."

blue2002 · Jan 25, 06, 8:59 am

Going through the previously mentioned "back door" produces the following error right on the first page where one would normally define the itinerary:

Quote:

We are currently experiencing technical difficulties. Please try again later. If the problem persists, please take note of the error message/number and contact our Technical Support Desk. (4002 - 10002)

Tax Dude · Jan 25, 06, 9:25 am

Mine is still broken.

AftOf245 · Jan 26, 06, 11:26 am

I have been able to use the "Work Around" Thanks to those who posted it, you were much more help than AC Tech support. Which is a very sad statement.

**Simon** · Jan 26, 06, 1:39 pm

This is preposterous! Days have gone by, and I still cannot get into my account without using the workaround. I have tried on multiple computers. I have no weird browser setup. Just IE on a Windows 2000 machine.

If so many of us can't get in, what % of AC's other population can't get in? Didn't WS have some problem like this last year that materially affected their bookings?

Argh.

Simon

Tax Dude · Jan 26, 06, 4:19 pm

Montreal tech support just called me and apparently I'm not the only one with this problem.

She said 'lots' of people were affected. The back-door is the temporary work-around. They're working on it. They'll call when it's fixed.

blue2002 · Jan 26, 06, 7:25 pm

Yup, the back door approach works for me now... but it sure is a pain. Let's hope AC fixes this one quickly.

fartlegs · Jan 26, 06, 7:33 pm

Quote:

Originally Posted by blue2002

Yup, the back door approach works for me now... but it sure is a pain. Let's hope AC fixes this one quickly.

Wonder if they'll post the "back door" process on the website

yyznomad · Jan 26, 06, 11:24 pm

Can't they get anything correct, including the data that is displayed??

When you do a NA (in my case, domestic) booking and you hover over the "Latitude Plus" hotspot on the "Select Flights" page and a tooltiptext popdown displays the following:

Latitude Plus
The changes and refund flexibility of Latitude, plus more:
• 125% Aeroplan Status Miles
• 1 Aeroplan Mile per $1 CAD spent online
• Priority check-in/baggage handling
• Complimentary access to Maple Leaf Lounges in Canada
• Upgrades to Executive Class with eligible certificates

When you actually click on the hotspot, you get the famous (or infamous) "Low fares, 5 clear options" page. On there it correctly shows Latitude Plus gaining 100% status miles.

Great way to confuse newbies and Air Canada agents.

This was for a YYZ YVR flight selection.

sweden05 · Jan 27, 06, 11:17 am

Still can't login today... "An error has occurred while processing your request. Please try again later." Aaargh.

YOWser · Jan 27, 06, 4:56 pm

Me too. I'm trying to use my flight-pass and there is no back door.

I don't have time to have a nice lady from India walk me thru my web browser config again.

How long will this travesty continue?

AC needs to post official notice of recognition of a problem and a schedule for resolution ASAP.

This is very amateurish behavior for a 21st century business!

Snoopyo · Jan 27, 06, 5:28 pm

The Indian Tech support is fairly useless until you get to supervisor level and the useless natuare almost lost AC business in Dec..

Fortunately, I do not take no for an answer and finally get connected with tech support in Montreal 2-3 hours later...

I have been told by an AC reservation rep that if there were problems (non-flight pass) you can ask Indian technical support to put you through to Canadian reservations...