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Old Mar 3, 07, 6:40 pm   #1
Join Date: Oct 2003
Location: Canada
Programs: AC-SE (MM), SPG-Platinum (Lifetime Gold), Hilton-Diamond
Posts: 178
Concierge service at O'Hare?

Was anyone able to reach one Friday March 2nd?

My AC (United Express codeshare) flight was cancelled and I was looking for some of the advertised "Additional support if ever your travel plans are disrupted." service. Given the weather situation I expect eveyone was quite busy but despite leaving 2 voicemail messages I never received a callback during the 6 hours I spent in the RC Lounge.
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Old Mar 3, 07, 6:45 pm   #2
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In my travels through ORD,the concierge service has worked quite well for me personally.
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Old Mar 3, 07, 7:18 pm   #3
Join Date: Dec 2002
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That is very unusual. AC concierges at ORD are usually very visible both at the gate and at check-in.

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