FAQ: LAX MLL & *A Lounges
#376
Join Date: Aug 2014
Posts: 114
The crunch here comes at the landing upstairs. There's so little room it takes a minute of people shuffling about to get out/in.
The door to the MLL is immediately to the right. As in IMMEDIATLEY...just a standard doorway.
#377
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Payback!
#378
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
That said, I believe that it is the position that they are taking (whether deliberate or ignorantly), because I had an exceptionally rude LAX United Club agent tell me that the policy didn't allow me to be given access, that I shouldn't be given access to either the AC lounge or the *A lounge at TBIT, and he was going to call the TBIT lounge manager to make sure that she knew that they were erroneously giving UA golds entry on domestic itineraries. I definitely got that agent's name.
Additionally, I have email confirmation from 1Kvoice that their reading of the *A policy is that UA golds on domestic itineraries don't get access to *A lounges. I've pushed back on them, as well, and am waiting for follow-up.
Greg
#379
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
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I never talked to the "UA manager" - I was talking to the MLL dragon, who initially denied me entry. I pushed back hard, so she called her manager. She told me, while she was talking to the manager, that a UA manager had told that AC manager that UA golds were not to be allowed in on a domestic flight. I never saw or talked to the UA manager.
That said, I believe that it is the position that they are taking (whether deliberate or ignorantly), because I had an exceptionally rude LAX United Club agent tell me that the policy didn't allow me to be given access, that I shouldn't be given access to either the AC lounge or the *A lounge at TBIT, and he was going to call the TBIT lounge manager to make sure that she knew that they were erroneously giving UA golds entry on domestic itineraries. I definitely got that agent's name.
Additionally, I have email confirmation from 1Kvoice that their reading of the *A policy is that UA golds on domestic itineraries don't get access to *A lounges. I've pushed back on them, as well, and am waiting for follow-up.
Greg
That said, I believe that it is the position that they are taking (whether deliberate or ignorantly), because I had an exceptionally rude LAX United Club agent tell me that the policy didn't allow me to be given access, that I shouldn't be given access to either the AC lounge or the *A lounge at TBIT, and he was going to call the TBIT lounge manager to make sure that she knew that they were erroneously giving UA golds entry on domestic itineraries. I definitely got that agent's name.
Additionally, I have email confirmation from 1Kvoice that their reading of the *A policy is that UA golds on domestic itineraries don't get access to *A lounges. I've pushed back on them, as well, and am waiting for follow-up.
Greg
#380
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
#382
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Join Date: Feb 2004
Location: YVR
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The internal UA program is getting muddled outside of it.
I would hope that any *G has access to any *G lounge regardless of the pax's own airline program rules. That's the whole point of this alliance.
#383
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
I agree. But it us UA that keep their own Star G out of their own lounges on domestic itin.
#384
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
I do not really care as I will go to TBIT time permitting in LAX and the Centurion lounge in SFO. They can have MLL pickles (they seem to be vanishing), cookies and Mac and Cheese.
#385
Join Date: May 2016
Posts: 2,494
#386
Join Date: Oct 2016
Location: MEL from YYZ
Programs: UA Gold; *A G; NEXUS
Posts: 12
So, I have a stupid question, and this may not necessarily be the right thread but it's related to the last few posts.
I know *G can access the lounge in TBIT, by is that pre security or airside? I ask because I go MEL to LAX with UA, land at TBIT, exit the terminal and go to T6 to take AC to YYZ. So I'm just wondering if it's to my advantage to hustle over to T6 and hit up the MLL or if many people do choose TBIT and then travel over and deal with the TSA after a few crown royals.
I know *G can access the lounge in TBIT, by is that pre security or airside? I ask because I go MEL to LAX with UA, land at TBIT, exit the terminal and go to T6 to take AC to YYZ. So I'm just wondering if it's to my advantage to hustle over to T6 and hit up the MLL or if many people do choose TBIT and then travel over and deal with the TSA after a few crown royals.
#387
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,171
So, I have a stupid question, and this may not necessarily be the right thread but it's related to the last few posts.
I know *G can access the lounge in TBIT, by is that pre security or airside? I ask because I go MEL to LAX with UA, land at TBIT, exit the terminal and go to T6 to take AC to YYZ. So I'm just wondering if it's to my advantage to hustle over to T6 and hit up the MLL or if many people do choose TBIT and then travel over and deal with the TSA after a few crown royals.
I know *G can access the lounge in TBIT, by is that pre security or airside? I ask because I go MEL to LAX with UA, land at TBIT, exit the terminal and go to T6 to take AC to YYZ. So I'm just wondering if it's to my advantage to hustle over to T6 and hit up the MLL or if many people do choose TBIT and then travel over and deal with the TSA after a few crown royals.
If any of the TSA nitwits makes a fuss about the wrong terminal, just say you are going to your lounge in this terminal first. If any of the contractors for the lines tries to make a fuss, just say the same and if they still say no, just ignore them and keep going, they have no authority to stop you.
#388
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
#389
Join Date: Oct 2008
Location: YYC
Posts: 4,035
SQ was written up repeatedly for this by members and just refused to go along with the rules - but I never had an issue getting in myself. SQ is a different animal - they make up a lot of rules that defy *A, but no one will kick them out. Air Canada, on the other hand, has neither the reputation, importance or credibility within *A to make up its own rules.
BR was written up not just for this, but actually for denying *G non-Asian customers while allowing Asian *G into the lounge - so that problem was similar, yet worse.
Of course both of these lounges are gone for good with the Polaris expansion.
BR was written up not just for this, but actually for denying *G non-Asian customers while allowing Asian *G into the lounge - so that problem was similar, yet worse.
Of course both of these lounges are gone for good with the Polaris expansion.
There are only consequences if the Alliance, as a whole, wants there to be. AC doesn't want UA*G in that lounge because they don't have the space. UA doesn't want UA*G in that lounge because they don't want the bill. And the rest couldn't care less, because they view it as yet another consequence of UA's stupid lounge access policy, that in no way impacts their own flyers.
You can write in all you want, but when UA tells *A HQ, "We're with AC on this", that's going to be the end of any "punishment".
#390
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Join Date: Sep 2002
Location: LAX/TPE
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Did any of those writes ups change anything?
There are only consequences if the Alliance, as a whole, wants there to be. AC doesn't want UA*G in that lounge because they don't have the space. UA doesn't want UA*G in that lounge because they don't want the bill. And the rest couldn't care less, because they view it as yet another consequence of UA's stupid lounge access policy, that in no way impacts their own flyers.
You can write in all you want, but when UA tells *A HQ, "We're with AC on this", that's going to be the end of any "punishment".
There are only consequences if the Alliance, as a whole, wants there to be. AC doesn't want UA*G in that lounge because they don't have the space. UA doesn't want UA*G in that lounge because they don't want the bill. And the rest couldn't care less, because they view it as yet another consequence of UA's stupid lounge access policy, that in no way impacts their own flyers.
You can write in all you want, but when UA tells *A HQ, "We're with AC on this", that's going to be the end of any "punishment".
If the LAX MLL was at capacity with AC customers, *G or not, then the lounge should not admit *G flying other airlines and then need to turn away AC customers - that's just not fair.
Of course there is better food and more space at the UC, and any AC *G who want a better experience should probably think about heading over one terminal, or going to TBIT. I saw nothing in this new MLL that would entice me back even if I was flying AC.