Check in Not Allowed- AC Flight to USA
Jul 20, 2017, 4:31 pm
#1
Original Poster
Join Date: Nov 2015
Location: Calgary, AB
Programs: AC SE 100k MM, SPG Platinum, Hilton, Hyatt Gold, Airmiles, AMEX
Posts: 144
Check in Not Allowed- AC Flight to USA
YYC to LAX tomorrow, the AC system online and mobile won't let me check in. I am Nexus, etc. and this has only happened to me one other time. Is there any reason for this? Random?
Jul 20, 2017, 4:37 pm
#2
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,515
If you can get through the check-in process and it only fails at the last step, then you are likely receiving SSSS on your boarding pass for additional screening.
If you can't even get into OLCI, then it could be something as simple as the flight is not open for check in at the moment (even though you are within 24 hours - if they are working on something for the flight they sometimes close check-in).
If you can't even get into OLCI, then it could be something as simple as the flight is not open for check in at the moment (even though you are within 24 hours - if they are working on something for the flight they sometimes close check-in).
Jul 20, 2017, 5:50 pm
#4
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
So it could be SSSS. It could be AC IT.
Either way, I'd try and get to the airport 2-3h before the flight to give you plenty of time to get thru immigration pre-clearance.
Jul 20, 2017, 6:24 pm
#6
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
SSSS for sure.
Doesn't make sense for one way, since all my flight pass bookings are one way. Me and MrsITAG haven't had this for a few years now.
Might be some small document inconsistency, or DHS has you flagged, or it could be solar flares, or a broken bit in the bucket.
But definitely SSSS.
Doesn't make sense for one way, since all my flight pass bookings are one way. Me and MrsITAG haven't had this for a few years now.
Might be some small document inconsistency, or DHS has you flagged, or it could be solar flares, or a broken bit in the bucket.
But definitely SSSS.
Jul 20, 2017, 7:07 pm
#7
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
While the odds are SSSS, it *could* be the KTN bug.
I've had the same failure in the past and what I did as a last attempt was successful to produce a BP. Clear cache/cookies (at least all from AC). Try to OLCI using passport instead of NEXUS, and do not input NEXUS anywhere in the form. (If you previously entered it, it already has the number, and inputting it again may be causing conflict with trying to put it in again. My theory about the bug is never input both NEXUS as travel document *and* NEXUS as KTN.)
I've had the same failure in the past and what I did as a last attempt was successful to produce a BP. Clear cache/cookies (at least all from AC). Try to OLCI using passport instead of NEXUS, and do not input NEXUS anywhere in the form. (If you previously entered it, it already has the number, and inputting it again may be causing conflict with trying to put it in again. My theory about the bug is never input both NEXUS as travel document *and* NEXUS as KTN.)
Jul 20, 2017, 11:25 pm
#9
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
This happens to me with some regularity. Usually related to some document check issues.
Or maybe this is related to this?
http://www.flyertalk.com/forum/canad...ights-usa.html
Or maybe this is related to this?
http://www.flyertalk.com/forum/canad...ights-usa.html
Jul 21, 2017, 7:28 am
#12
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
There is clearly some kind of IT issue that prevents OLCI sometimes. I've even had it where it works on the way down and not on the way home, so nothing to do with the information I've provided (NEXUS vs. Passport, etc.).
Jul 21, 2017, 8:42 am
#13
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Jul 21, 2017, 8:49 am
#14
Join Date: May 2016
Location: YYZ
Programs: AC E50K, Skywards Silver
Posts: 20
Not the same situation as the OP, but twice this year have been blocked from even starting OLCI with the "OLCI is not available" message. Once to the US, once to HKG. Both times had something to do with wanting someone to physically see the credit card I booked with (different cards for each booking too). Never used to happen, so either something has changed in my profile or something at AC whether in finance or IT has changed.
Jul 21, 2017, 10:36 am
#15
Original Poster
Join Date: Nov 2015
Location: Calgary, AB
Programs: AC SE 100k MM, SPG Platinum, Hilton, Hyatt Gold, Airmiles, AMEX
Posts: 144
The security environment felt much different today- a little twitchier.
http://www.cbc.ca/news/canada/toront...orts-1.4211518
I was given the bag size too big, not allowed on plane at the gate treatment as well. They said because CATSA was around, they had to check it and AC was threatening to revoke their license because of so many infractions. I didn't buy it but whatever. It fits perfectly in the A320/737 bins and other planes but was a little extended today for that tiny sizer, they didn't care. First world problems for the day. ^