cur

no if you stay logged into google then search "air canada" and your reservation was sent to your gmail it will show your upcoming reservations on top before search results. try it sometime.

so i imagine it said "itenerary cancelled" or something and they missed the email.


it's really pathetic this is happening with ac while i'm doing multiple dodgy one way bookings with united that i half cancel within 24hrs, half end up flying on. and 0 issues whatsoever. once they ticket it, they ticket it.

and if there's suspected fraud why not be like african or turkish airlines and force manual checkin and cc verification at airport

no don't be silly. unless you're trying to be silly in which case carry on.

they probably won't. cbc likes sensational stories from 1-2 bleeding hearts that require said bleeding hearts to email a photo of themselves, firing a couple emails to ac, then publishing.

this would require investigation and research and more than an hour of work. so, again. yeah. unlikely.

but hey maybe there's a student journalist looking to build their portfolio.

eigenvector

Is this not the reason why the passenger's name shows up in the "memo" line of airline transactions on CC statements? How could an airline possibly flag a ticket purchased in the CC holder's own name as fraudulent?

drvannostren

Thats 100% what Ethiopian does. They wait for you to pull up your res to see that its been cancelled. No email, no call...nothing.

ridefar

So AC is in good company.

Nothing to see here. Move along.

The smallest state

That's two customer service vanguards huh? Ethiopian and Air Canada, equal on not notifying the customer when they have randomly cancelled the ticket.

.........and I love this quote in your profile drvannostren "Pointless AP 35k

Ber2dca

I have some professional experience with this stuff and the whole thing seems rather unusual. Fraud detection algorithms will always cause false positives but merchants as well as banks should have mechanisms on how to prevent serious damages for customers.

DrunkCargo

By implication, are you suggesting the consumer is causing this spike?

DrunkCargo

Wait a second, I think I had a MJB-YQB cancelled without any notification until 6 days prior? Whatever, seriously lame losers with profits about to sink even lower. Just keep flying the buses and shut up; I'm good with that.

Try to use your brains, then it starts to piss me off...

Antonio8069

I am esp. concerned about the uptick in AP redemption's and AC's propensity to cancel tix? How to avoid this? Call AP and re-confirm the bona fides of every res?

mromalley

Leaving the passenger on the hook for the the more expensive ticket. AC should be refunding the replacement ticket, not the original less expensive ticket.

Stranger

I would be surprised if this were not what AC would eventually do when they eventually convince themselves that the CC charge was legitimate.

In none of the cases that have been mentioned here have we really heard enough detail to figure out what was going on, or the ultimate outcome. For the latter, apart from the lawyer who by going to court early, got what he wanted early.

Fiordland

Agreed. Do airport staff have the authority to issue a ticket at a price that currently does not exist.

I know the call centre can if they want to. About a year ago there was a system down between Avion and AC. Tried calling in to Avion, they said their AC connection was down for completing the transaction, but if I called AC they would credit me appropriately. The fare was more on the AC web site and what the call centre agent had available, the AC agent put me a hold and then came back a few minutes later booked at the other cheaper fare.

They should do the same thing. If AC cancels an otherwise valid ticket for internal fraud reasons (as opposed to the credit card doing it) without their being fraud, then AC should be forced to honour the original fare. Buying the customer a latte for the inconvenience should also be mandated. Not the latte from the machines that never work in the lounge, but a proper Starbucks latte. Tim Hortons acceptable only at airports without proper full service Starbucks.

The smallest state

Actually that would work. AC is a for-profit company and profits are the only thing that really matter. Every booking calling AC, clogging up already clogged phone lines, simply to 're-confirm' the booking would get AC's attention. If people were calling in saying 'I've seen on the CBC that you randomly cancel genuine bookings and don't tell anyone, I want to reconfirm' will work.

Now it'll never happen because the time commitment to the public with AC's usual long hold times alone will be daunting.

flyquiet

I actually did that via the social media channel, since I can't call. Pretty quick response.

MasterGeek

Good idea. If you slow their phone sales maybe they'll care, maybe they'll add a "press digit X for ticket reconfirmation" in their automated voice prompt that has lower priority for access to live agents