Cannot search segments which don't include Canada or the U.S.
May 26, 2017, 10:00 pm
#31
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,514
I was searching this morning for my trip this summer and had no trouble seeing segments. I get this message now on all my searches for the pre-TPAC conectionss.
I suspect that the 20% bump in Aimia will reverse pretty darn quickly on Monday morning!
I completely agree that the OP's language was unacceptable, but unfortunately I think that they are in for worse than this (though not from me!)
.
Dr. PIITUK
I suspect that the 20% bump in Aimia will reverse pretty darn quickly on Monday morning!
I completely agree that the OP's language was unacceptable, but unfortunately I think that they are in for worse than this (though not from me!)
.Dr. PIITUK
May 26, 2017, 10:09 pm
#32
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,514
I just tried to call and they closed 10 minutes ago (fine for people out east!). The messages in both French and English make me think that ANY booking will soon be moved to phone, and it will be an automated system. While it would be interesting to think how many (more) toasters to buy, I am kicking myself for not booking this morning!!
Dr. PITUK
Dr. PITUK
May 26, 2017, 10:15 pm
#33
Join Date: Mar 2015
Location: YVR
Posts: 1,076
May 26, 2017, 10:17 pm
#34
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,514
).
May 26, 2017, 10:52 pm
#35
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
Posts: 1,161
This news literally goes from bad to worse. I am so glad I pulled the trigger to burn up my AP balance last weekend. 155K for a J ticket. To build my international J reward, I used the one way search function to build each segment one by one. When I finally had all my flights put together, I called Aeroplan to book it. Instead the agent insisted to search using departure city - arrival city. Of course you are not going to find anything !! I have already done that on your own crappy website !! I had to feed her segment by segment the flight number and cities to put together this 9 segment trip in J.
I felt like saying to her, why am I paying you the $30 fee when I was the one who did the countless hours of research? If I hadn't done the detail leg work, I really have a hard time believing she would have had the patience / creativity to piece together a 9 segment trip.
To be able to search the intermediary segments on the website is really important. If we are leaving this up to the agent to do the leg work, I think there will be a lot more "No there is nothing available" and frustration. This is another way for AP to devalue the program. More fees collected, a lot more time spent on the phone for each booking, our hold time will get even longer, more calls will end with "there isn't anything available based on your departure/arrival cities. Mark my word.
I felt like saying to her, why am I paying you the $30 fee when I was the one who did the countless hours of research? If I hadn't done the detail leg work, I really have a hard time believing she would have had the patience / creativity to piece together a 9 segment trip.
To be able to search the intermediary segments on the website is really important. If we are leaving this up to the agent to do the leg work, I think there will be a lot more "No there is nothing available" and frustration. This is another way for AP to devalue the program. More fees collected, a lot more time spent on the phone for each booking, our hold time will get even longer, more calls will end with "there isn't anything available based on your departure/arrival cities. Mark my word.
May 26, 2017, 11:32 pm
#36
Original Poster
Join Date: Jul 2008
Posts: 81
I don't know why they are doing this. I believe they are disabling this "feature" consciously. There is a temporary work around, though it's still a pain.
You basically have to wrap your desire "one way" search in a multi-city search.
I wanted to search for HKG-ZRH, I had to do a multi-city search.
DFW - HKG (Insert any date here)
HKG - ZRH (Insert the actual date you want to fly)
ZRH - DFW (Insert any date here)
This will at least work for most cases. For some cities, it may be difficult (if not impossible to wrap around).
You basically have to wrap your desire "one way" search in a multi-city search.
I wanted to search for HKG-ZRH, I had to do a multi-city search.
DFW - HKG (Insert any date here)
HKG - ZRH (Insert the actual date you want to fly)
ZRH - DFW (Insert any date here)
This will at least work for most cases. For some cities, it may be difficult (if not impossible to wrap around).
May 26, 2017, 11:41 pm
#38
Join Date: May 2016
Posts: 2,494
I don't know why they are doing this. I believe they are disabling this "feature" consciously. There is a temporary work around, though it's still a pain.
You basically have to wrap your desire "one way" search in a multi-city search.
I wanted to search for HKG-ZRH, I had to do a multi-city search.
DFW - HKG (Insert any date here)
HKG - ZRH (Insert the actual date you want to fly)
ZRH - DFW (Insert any date here)
This will at least work for most cases. For some cities, it may be difficult (if not impossible to wrap around).
You basically have to wrap your desire "one way" search in a multi-city search.
I wanted to search for HKG-ZRH, I had to do a multi-city search.
DFW - HKG (Insert any date here)
HKG - ZRH (Insert the actual date you want to fly)
ZRH - DFW (Insert any date here)
This will at least work for most cases. For some cities, it may be difficult (if not impossible to wrap around).
May 27, 2017, 1:05 am
#39
Join Date: Sep 2012
Posts: 625
This is pathetic. I don't blame the earlier posting with the swearing - I would have felt the same way, and very possibly could have said the same thing. It is going to take SO much work to piece together a flight with a destination and 2 stopovers with this new rule in place. It was painful enough to have to search with a round trip back two years ago on non-US/Canada legs. I guess I'm going to have to learn about all the search alternatives out there beyond flisea and awardfinder.
May 27, 2017, 1:09 am
#40
Join Date: Apr 2014
Location: SEA
Posts: 36
This is pathetic. I don't blame the earlier posting with the swearing - I would have felt the same way, and very possibly could have said the same thing. It is going to take SO much work to piece together a flight with a destination and 2 stopovers with this new rule in place. It was painful enough to have to search with a round trip back two years ago on non-US/Canada legs. I guess I'm going to have to learn about all the search alternatives out there beyond flisea and awardfinder.
May 27, 2017, 2:53 am
#41
Join Date: Dec 2011
Location: West
Posts: 3,357
If its over the phone, how does "booking by automated system" work? Are you saying that a call is made to the center and the "system" will execute your itinerary by pressing numbers?
Last edited by 1Newflyer; May 27, 2017 at 10:24 am
May 27, 2017, 9:14 am
#45
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Hey, no swearing; you might offend someone around here
Since naturally impulsive (and entirely understandable) reactions are forbidden, I'll offer this optimistic possibility: maybe Aeroplan's attempts to fix the limited availability on several airlines resulted in this temporary bug.
Hopefully.
Since naturally impulsive (and entirely understandable) reactions are forbidden, I'll offer this optimistic possibility: maybe Aeroplan's attempts to fix the limited availability on several airlines resulted in this temporary bug.
Hopefully.