Last edit by: yyznomad
Such that it is actually searchable text - one of the important changes to the Aeroplan program in 2019 for Super Elites:
New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.
Read the below screenshots for the rest.
July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"
https://www.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_WEBUP31000285_2019_07 _15¤tLanguage=en
New chart with fees in this post
https://www.flyertalk.com/forum/31306687-post1334.html
Older news releases from 2017 below
Air Canada "What You Need to Know"
https://www.aircanada.com/ca/en/aco/...d-to-know.html
Air Canada Press Release May 11, 2017
http://aircanada.mediaroom.com/index.php?s=43&item=1135
Aeroplan News "To Our Valued Members" - May 11, 2017
https://www5.aeroplan.com/whats_new/...New_2017_05_09
Aeroplan & Air Canada update
We'd like to help our members understand the latest news about our partner, Air Canada.
https://www5.aeroplan.com/aircanada-...id=BAN30000311
From Aeroplan - UPDATE May 31, 2017
https://www5.aeroplan.com/aircanada-and-aeroplan-update.do
Aeroplan Saga Ends in a Long, Financial Detour:
https://www.theglobeandmail.com/repo...ticle35080509/
August 11 2017
"We're on solid ground so your plans can take flight."
https://www.aeroplan.com/program-updates.do?currentLanguage=en&cid=008692096
"Five things you need to know about your miles"
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
September 19, 2017 - Investor Day Presentation
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
//
New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.
Read the below screenshots for the rest.
July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"
https://www.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_WEBUP31000285_2019_07 _15¤tLanguage=en
New chart with fees in this post
https://www.flyertalk.com/forum/31306687-post1334.html
Older news releases from 2017 below
Air Canada "What You Need to Know"
https://www.aircanada.com/ca/en/aco/...d-to-know.html
Air Canada Press Release May 11, 2017
http://aircanada.mediaroom.com/index.php?s=43&item=1135
Aeroplan News "To Our Valued Members" - May 11, 2017
https://www5.aeroplan.com/whats_new/...New_2017_05_09
Aeroplan & Air Canada update
We'd like to help our members understand the latest news about our partner, Air Canada.
https://www5.aeroplan.com/aircanada-...id=BAN30000311
From Aeroplan - UPDATE May 31, 2017
https://www5.aeroplan.com/aircanada-and-aeroplan-update.do
Aeroplan Saga Ends in a Long, Financial Detour:
https://www.theglobeandmail.com/repo...ticle35080509/
August 11 2017
"We're on solid ground so your plans can take flight."
https://www.aeroplan.com/program-updates.do?currentLanguage=en&cid=008692096
"Five things you need to know about your miles"
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
September 19, 2017 - Investor Day Presentation
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
//
Air Canada to Launch Its Own Loyalty Program in 2020
#496
Euh...a horrible feeling is sinking in...
So the J/F tickets for Feb 2018 I was sooooo happy I got with points a few months ago WILL evaporate is AE goes under say Jan 2018, as I understand that AE will pay the carriers only AFTER my trip?
Can the carriers cancel my ticket just because Aimia's credit rating sinks, and they think they MIGHT not be paid? in other words even without AIMIA going under??
This is a horrible scenario that I don't even want to entertain as I have a cruise booked that I won't be able to cancel past October 2017.
So the J/F tickets for Feb 2018 I was sooooo happy I got with points a few months ago WILL evaporate is AE goes under say Jan 2018, as I understand that AE will pay the carriers only AFTER my trip?
Can the carriers cancel my ticket just because Aimia's credit rating sinks, and they think they MIGHT not be paid? in other words even without AIMIA going under??
This is a horrible scenario that I don't even want to entertain as I have a cruise booked that I won't be able to cancel past October 2017.
#497
Join Date: May 2017
Programs: aeroplan
Posts: 158
Other members have since added clarification on this. The AC segments are likely fairy safe since your reservation is older than a month. There is apparently a monthly settlement process between AC and AE. This process may not be so safe due to counterparty risk if and when AE struggles with liquidity issues. In the ST, I don't expect this to be an issue. However, any non-AC segments, the airlines in question won't be paid until after you fly, so you could end up like Bartolo.
#498
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
So now that the dust is beginning to settle, an air of calmness is setting in, and a hint of laissez faire is developing, the time has come to put in my $0.02 worth. (I recognize that few may be interested, and will admit to spasms of hyperbole from time to time, but I'll find it somewhat therapeutic, so here goes.)
My thoughts, in no particular order:
1. Hallelujah! What took them so long?
2. It won't affect me much because I gave up on AE over ten years ago. The only miles in my account are BIS variety, which I seem to have the utmost difficulty redeeming for anything that aligns with my wants and desires. I'll probably redeem them for Esso gas cards and be done with it.
3. I wonder what the tipping point was. Was it purely a commercial dollars and cents decision, or did they finally have their fill of the backlash generated by AE?
4. Is it possible in my wildest dreams that AC is actually beginning to listen to what their customers think? (See #3 .) or are they blowing smoke as usual:
Time will tell I suppose. But in the meantime it's business as usual for me, which means Westjet whenever their schedule and routing allows.
My thoughts, in no particular order:
1. Hallelujah! What took them so long?
2. It won't affect me much because I gave up on AE over ten years ago. The only miles in my account are BIS variety, which I seem to have the utmost difficulty redeeming for anything that aligns with my wants and desires. I'll probably redeem them for Esso gas cards and be done with it.
3. I wonder what the tipping point was. Was it purely a commercial dollars and cents decision, or did they finally have their fill of the backlash generated by AE?
4. Is it possible in my wildest dreams that AC is actually beginning to listen to what their customers think? (See #3 .) or are they blowing smoke as usual:
Over the next three years we will listen to our customers, employees and partners to create a program that better serves the way you live and travel. Along the way, we will also look to implement near-term improvements to elements of the Air Canada customer experience, which everyone can enjoy, as well as to Air Canada Altitude for our more frequent flyers.
#499
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
I don't want to under/over react until I actually know what's going to happen.
My first conversation with Ben Smith went something like:
Me: Why can't you open more IKK?
Ben: I bet you get all your miles from credit cards. (not a direct quote, but the sentiment was the same)
So yes, I fully expect credit card miles to be stranded. But given what they've already said about bonuses, it's not reasonable to say we'll start at 0
My first conversation with Ben Smith went something like:
Me: Why can't you open more IKK?
Ben: I bet you get all your miles from credit cards. (not a direct quote, but the sentiment was the same)
So yes, I fully expect credit card miles to be stranded. But given what they've already said about bonuses, it's not reasonable to say we'll start at 0
There's only two things I expect from AC's FF program:
- no more AC / AE runaround for crediting flights due to IRROPS (and probably faster crediting)
- reduced or waived change / cancelation fees for Altitude members
#500
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,330
AC's own program will not open up more IKK. They have the ability to do this now. They already restrict IKK to 10 redemptions per year. They can easily change this today to redemptions (either based on reservations or miles) based on how many AQMs (or AQDs) you got the previous year.
It's also hard to come up with something that's better for AC, better for customers, APPEARS to be better for customers, and easy to explain.
YYZ-ROC in Y is not the same IKK as YYZ-SYD in J, but how do you code that into the system.
Heck, I'd argue that the IKK credit should be refunded if your cabin leaves with an empty seat
Yup.
#501
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,771
How is this thread still going so bloody strong? I've been travelling the past couple days and haven't had time to read all the posts, but it's all quite simple as far as I'm concerned.
Altitude (why would AC use any other name when they've already been building up that brand?) will probably be slightly more favourable to AC FFs and less so to the no-status plebes. But it will be a while before we know, so not much use speculating.
AC IS NOT GOING TO BUY AIMIA. AC can create an FFP tailored to its own needs and desires and not be stuck with the steaming pile of excrement that AE's IT and customer service (yes, AC is no great shakes on either front, but light years ahead of AE). Nor does it get stuck with all of Aimia's liabilities and other programs and can build what it needs cheaply.
Nor will this necessarily kill Aimia. Aeroplan is ~60% of their gross revenue. Aeroplan won't necessarily die as a result of this change. People redeem their points for toasters etc as well.
Also, per Aimia's presentation from last week, 50% of flights redeemed through Aeroplan are Market Fare.
If this starts to cause strain on Aimia's financial position, they will just substantially devalue the miles, forcing people to spend 500K for a domestic Y round trip, for example.
We have 3 years to burn up miles. Plenty of time. ridefar, not sure how you think you're going to strand so many with so long to plan out their use.
Stranger, I'm surprised to see you say some of us have wanted and predicted this for a while. You're not including yourself in that, are you? Because I think we had some pretty vehement disagreements a couple years ago when I said this was coming
Altitude (why would AC use any other name when they've already been building up that brand?) will probably be slightly more favourable to AC FFs and less so to the no-status plebes. But it will be a while before we know, so not much use speculating.
AC IS NOT GOING TO BUY AIMIA. AC can create an FFP tailored to its own needs and desires and not be stuck with the steaming pile of excrement that AE's IT and customer service (yes, AC is no great shakes on either front, but light years ahead of AE). Nor does it get stuck with all of Aimia's liabilities and other programs and can build what it needs cheaply.
Nor will this necessarily kill Aimia. Aeroplan is ~60% of their gross revenue. Aeroplan won't necessarily die as a result of this change. People redeem their points for toasters etc as well.
Also, per Aimia's presentation from last week, 50% of flights redeemed through Aeroplan are Market Fare.
If this starts to cause strain on Aimia's financial position, they will just substantially devalue the miles, forcing people to spend 500K for a domestic Y round trip, for example.
We have 3 years to burn up miles. Plenty of time. ridefar, not sure how you think you're going to strand so many with so long to plan out their use.
Stranger, I'm surprised to see you say some of us have wanted and predicted this for a while. You're not including yourself in that, are you? Because I think we had some pretty vehement disagreements a couple years ago when I said this was coming
#503
Join Date: May 2017
Programs: aeroplan
Posts: 158
https://www.aircanada.com/ca/en/aco/.../aeroplan.html
#504
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
AC's own program will not open up more IKK. They have the ability to do this now. They already restrict IKK to 10 redemptions per year. They can easily change this today to redemptions (either based on reservations or miles) based on how many AQMs (or AQDs) you got the previous year.
It would actually be very smart for AC to have two types of points in their own program - An AQM style point with full IKK capability (at least for high status members) and then regular points that would be earned via credit card, bonuses, gas, groceries, etc. that would not be eligible for IKK. They wouldn't need to put that limitation of 10 redemptions per year (or "control" availability) because the "problem" of SE's with millions of credit card points would go away. Let's face it - even if a SE earns 150,000 AQM per year, that is one Asia J redemption.
Maybe you should direct that question wherte it belong - to Aeroplan.
#505
Join Date: May 2017
Programs: Aeroplan
Posts: 2
I feel like I've stumbled into a KPMG discussion group on tax efficient havens. The proles deserve what they get apparently. My take on this is that AC are going to kick the infrequent flying steerage class in the teeth again and they'll be cheered on.
#506
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Could have been worse. If the flightless bird was still around, we could add another 10 pages to that.
#507
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Since AC is still promoting Aeroplan on their site post unpinning, I am going to go with a world of lawsuits should they try and renege on travel booked up until the date they stop promoting Aeroplan as their miles partner. I personally know of a few law firms mulling class action ...although that is drastic at this stage.
https://www.aircanada.com/ca/en/aco/.../aeroplan.html
https://www.aircanada.com/ca/en/aco/.../aeroplan.html
1/ set up FF program
2/ monetize and spin off FF program into separate company
3/ disassociate from old FF program in separate company
4/ See step 1
Sounds like a great deal..............for AC.
#508
Join Date: Dec 2014
Programs: Air Canada SE 2MM, Marriott Lifetime Titanium, Avis First, AA Gold
Posts: 53
Reality Check
I think FF are taking this way too seriously. Seen this written many times on the bits of the thread (I agree) I've looked today in between truly important events in my day.
FF programs are just marketing. I'm sure in the wash it'll be fine as long as there's competition. If a FF program makes up any part of one's identity and AC Altitude kicks you to the curb there's always online gaming.
If anyone is truly pissed (which I totally get) because the whole reason for being in a program is the stuff the supplier promised you, there's a way to send a message. Spend your money with a different supplier.
FF programs are just marketing. I'm sure in the wash it'll be fine as long as there's competition. If a FF program makes up any part of one's identity and AC Altitude kicks you to the curb there's always online gaming.
If anyone is truly pissed (which I totally get) because the whole reason for being in a program is the stuff the supplier promised you, there's a way to send a message. Spend your money with a different supplier.
Last edited by AC MMSE; May 15, 2017 at 3:21 pm Reason: Accidentally posted too soon
#509
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
IMO Higher end spenders are the ones that will take the hardest hit, because they have invest a lot in the program, especially with the minimum spending requirement in order to gain status.
Lower or minimal spenders on AC will have very little to lose, and can burn all their miles easily with one ticket.
Lower or minimal spenders on AC will have very little to lose, and can burn all their miles easily with one ticket.
#510
Join Date: Jul 2011
Posts: 583
Cheers