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Old Apr 21, 17, 8:45 am   #1
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Concierge on aircraft?

Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
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Old Apr 21, 17, 9:14 am   #2
  
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Concierges wear black uniforms. So likely not the concierge at all.
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Old Apr 21, 17, 9:18 am   #3
  
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Sounds like an On-Board Service Manager.

Paging 24Left - She's encountered them a few times.
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Old Apr 21, 17, 9:33 am   #4
  
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Quote:
Originally Posted by cruzcap View Post
I assumed she was the SFO concierge (if they have one)
They do indeed. The cow has plenty of stories. I only interacted with them once, last year, and the lady I dealt with was great.
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Old Apr 21, 17, 9:53 am   #5
  
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SFO has concierges and they have been very good.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
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Old Apr 21, 17, 11:34 am   #6
  
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I saw someone matching this description wandering about a YVR to YUL flight yesterday. She didn't appear to talk to any SEs (or the ACVIP) in J.
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Old Apr 21, 17, 12:16 pm   #7
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I flew with a concierge one time on a transcon (she wasn't working though). Good conversation.

This doesn't sound like it was a concierge.
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Old Apr 21, 17, 2:26 pm   #8
  
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Quote:
Originally Posted by cruzcap View Post
a woman in a brown dress uni is greeting us as we board.
You didn't hear? UPS bought AC!

What can brown do for you, eh?!
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Old Apr 21, 17, 3:01 pm   #9
  
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She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
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Old Apr 21, 17, 4:36 pm   #10
  
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Originally Posted by The smallest state View Post
She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
...and I heard she is recommending that another 20 seats is doable
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Old Apr 21, 17, 4:40 pm   #11
  
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On-Board Service Manager. I have encountered them a few times on my TPAC and TATL flights this year.
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Old Apr 21, 17, 5:58 pm   #12
  
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I met one recently on a ICN-YYZ flight. He had also an I-Pad and asked me questions about my expenrience on AC as SE. Looks than AC is gathering info direct from users.
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Old Apr 21, 17, 6:14 pm   #13
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Quote:
Originally Posted by cruzcap View Post
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Just J or all cabins?
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Old Apr 21, 17, 6:56 pm   #14
  
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Quote:
Originally Posted by Diabeetus View Post
Sounds like an On-Board Service Manager.

Paging 24Left - She's encountered them a few times.
Could have been a nun as well.
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Old Apr 21, 17, 7:05 pm   #15
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Originally Posted by ricktoronto View Post
Could have been a nun as well.
Well, not all concierges are Saints.
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