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Contacting Aeroplan from Barbados? 800 number not in service

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Contacting Aeroplan from Barbados? 800 number not in service

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Old Feb 23, 2017, 12:36 pm
  #1  
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Contacting Aeroplan from Barbados? 800 number not in service
Friends are trying to contact Aeroplan from Barbados but the 800 number is not in service. Trying the other number is prohibitive with wait times around 60 minutes. Any suggestions on how to reach Aeroplan?
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Old Feb 23, 2017, 1:09 pm
  #2  
 
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Use Skype , Google Hangout or similar app/program on a smartphone or computer and call their North America toll-free number.

The call is free - unless using mobile data.
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Old Feb 23, 2017, 2:16 pm
  #3  
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Any other suggestions? The Skype connection is so bad the agent keeps hanging up. This is ridiculous... Aeroplan publishes a toll free number for the Caribbean (same as North America) but it doesn't work and has no online chat as an alternative.
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Old Feb 23, 2017, 2:20 pm
  #4  
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Originally Posted by Northern Canuck
Any other suggestions? The Skype connection is so bad the agent keeps hanging up. This is ridiculous... Aeroplan publishes a toll free number for the Caribbean (same as North America) but it doesn't work and has no online chat as an alternative.
Not sure this would work but can you call Aeroplan for them, tell the agent you have them online but they can't call from Barbados and ask the agent how to solve it?
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Old Feb 23, 2017, 2:22 pm
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But I am in Barbados as well.
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Old Feb 23, 2017, 3:03 pm
  #6  
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Forget it.
What makes you think Aeroplan wants to hear from you? You are not a customer, just a mere sucker, remember?
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Old Feb 23, 2017, 3:28 pm
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Collect call?
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Old Feb 23, 2017, 3:35 pm
  #8  
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Originally Posted by Stranger
What makes you think Aeroplan wants to hear from you? You are not a customer, just a mere sucker, remember?
I am trying to help a 92 year old veteran and his wife (80 something) deal with the crappy customer service Aeroplan offers. So thanks for your help Stranger but a guy messaged me with a fix that worked and they now have all their issues resolved. Let's hope you never get caught like they did at 92 but if you do maybe a guy will offer you a fix instead of a smart ... comment..
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Old Feb 23, 2017, 4:18 pm
  #9  
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Originally Posted by Northern Canuck
I am trying to help a 92 year old veteran and his wife (80 something) deal with the crappy customer service Aeroplan offers. So thanks for your help Stranger but a guy messaged me with a fix that worked and they now have all their issues resolved. Let's hope you never get caught like they did at 92 but if you do maybe a guy will offer you a fix instead of a smart ... comment..
Glad to hear you were able to get it resolved. Sorry I didn't have a better suggestion.
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Old Feb 23, 2017, 9:30 pm
  #10  
 
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Originally Posted by Northern Canuck
I am trying to help a 92 year old veteran and his wife (80 something) deal with the crappy customer service Aeroplan offers. So thanks for your help Stranger but a guy messaged me with a fix that worked and they now have all their issues resolved. Let's hope you never get caught like they did at 92 but if you do maybe a guy will offer you a fix instead of a smart ... comment..
Would you be able to post the fix? If not,can you message me....I like to have a "plan" for just in case.

Thanks!
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Old Feb 24, 2017, 5:03 am
  #11  
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Sorry, I can't without his permission as it was bending the rules slightly. He may see your post and message you.
Aeroplan really has to clean up their act. This is not the first time contact problems from outside Canada and the US have been discussed here.
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Old Feb 24, 2017, 2:30 pm
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Originally Posted by jubberly
Would you be able to post the fix? If not,can you message me....I like to have a "plan" for just in case.

Thanks!
PM sent.
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