incorrect e-ups calcualted
Jan 18, 2017, 12:53 pm
#1
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
incorrect e-ups calcualted
Have a LAt Pass . USed e-ups at time of booking. booking has an overnight connection. Was booked online in the flight pass section. It calculated 3 credits instead of 2.
Called in. I explained it must be a glitch due to an overnight connection. Explained that I've had this in the past many times and called in to have it changed. On hold 25 minutes.
Response , Sir, your connection time is more than 10 hours so it calculates 3 credits.
I hung up !
I'm so fed up wasting my time on the phone.
Called in. I explained it must be a glitch due to an overnight connection. Explained that I've had this in the past many times and called in to have it changed. On hold 25 minutes.
Response , Sir, your connection time is more than 10 hours so it calculates 3 credits.
I hung up !
I'm so fed up wasting my time on the phone.
Jan 18, 2017, 12:55 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I'm not convinced the agent is wrong in this case.
For a North American itinerary, a 10 hour connection is not a connection. Therefore the eUp system charges you for each segment.
You'll be able to get a complimentary upgrade at T-48, right, so is it worth the hassle of dealing with this over 1 credit?
For a North American itinerary, a 10 hour connection is not a connection. Therefore the eUp system charges you for each segment.
You'll be able to get a complimentary upgrade at T-48, right, so is it worth the hassle of dealing with this over 1 credit?
Jan 18, 2017, 1:01 pm
#4
Join Date: Apr 2011
Location: YEG
Posts: 3,717
I had the same situation in the past doing a YEG-YYZ-MSY with an over night connection in YYZ, it required 2 eupgrades. Considering I was not interested in the red eye, I was ok with this.
Jan 18, 2017, 1:32 pm
#5
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
I don’t agree. If you do YUL-LAS with a 10 hour connection in YYZ , it’s 2e-ups on a lat fare with no over night.
I think the overnight is what messes the system up.
Anyhow, It will be free upgrade.
IT is simply just incredibly unreal how Poor AC is at i.t etc. I can only imagine how frustrating it is for those of you who fly allot
I think the overnight is what messes the system up.
Anyhow, It will be free upgrade.
IT is simply just incredibly unreal how Poor AC is at i.t etc. I can only imagine how frustrating it is for those of you who fly allot
Jan 18, 2017, 1:43 pm
#6
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Further to what canadiancow and hearna have said, it's always been my understanding that a connection is <4 hours unless the next available flight is later. So if you fly into YYZ at such a time that the next flight to LAS is in 10 hours, that's probably more of a corner case than something representative of the definition of a connection.
Jan 18, 2017, 1:45 pm
#7
Join Date: Apr 2011
Location: YEG
Posts: 3,717
I thought it was 4h, but on the eupgrade system it is 10h apparently. The link to the original terms on the AC website has been changed, and I cannot seem to find the specifics anymore, but if you reference
http://www.flyertalk.com/forum/air-c...-stopover.html
You did not have to start 2 threads about AC's impossible IT, it has been like that for years and will remain like that for years to come.
http://www.flyertalk.com/forum/air-c...-stopover.html
AC explicitly defines this on their eUpgrade site:
http://www.aircanada.com/en/aeroplan...lculation.html
http://www.aircanada.com/en/aeroplan...lculation.html
When requesting an upgrade for an entire one-way itinerary, connections will be calculated as follows:
- A connection between two flights wholly within Canada and the United States may last up to 10 hours, even when traveling on an international itinerary.
- A connection between a flight within Canada & the United States and a flight beyond Canada & the United States may last up to 24 hours.
- A connection between two flights wholly within Canada and the United States may last up to 10 hours, even when traveling on an international itinerary.
- A connection between a flight within Canada & the United States and a flight beyond Canada & the United States may last up to 24 hours.
Jan 18, 2017, 3:12 pm
#9
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