Aeroplan wont recognize my membership number!
Sep 24, 2016, 11:49 pm
#16
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Where do you draw the line?
When I write in to commend an amazing FA, and I'm rewarded with thousands of miles, I consider that "goodwill".
When I write in to complain about a horrible FA, and I'm rewarded with thousands of miles, I consider that "compensation".
If I complain about something, and they give me enough "currency" to shut me up, how is that not compensation?
When I write in to commend an amazing FA, and I'm rewarded with thousands of miles, I consider that "goodwill".
When I write in to complain about a horrible FA, and I'm rewarded with thousands of miles, I consider that "compensation".
If I complain about something, and they give me enough "currency" to shut me up, how is that not compensation?
Sep 25, 2016, 9:50 am
#17
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Sep 25, 2016, 11:01 am
#18
Join Date: Dec 2011
Location: West
Posts: 3,357
goodwill : a good relationship, as of a business with its customers ....
Why do you think everything is "law" based.
I go with canadiancow.
Sep 29, 2016, 12:17 pm
#19
Join Date: Jul 2015
Posts: 88
I was re-booked because they spent too long fumbling around trying to fix it, and by then the check-in was already closed as they shut it off 45 minutes prior to departure.
I probably could've done myself a favor by checking in a lot earlier, but this was my 50th flight of the year and for the first 49 I've always been checking in 60-90 minutes before the flights and never had any problems. This time just happened to be nearer to the 60 min mark.
So in the end they had to re-book me on the next flight, and the agent Deborah at the YYC altitude status counter assured me this flight would be posted to my account, even though my Aeroplan number didn't pull up, because the boarding pass showed my E35 status. (She was questioning my status and was giving me attitude the entire time, but that's for another story later on...)
Fast forward a week later, all of my flights from that booking have been posted within 2 days, except this re-booked one. I figured it's due to the missing Aeroplan number, so I called AC, waited 30 minutes on hold (which is probably the shortest I've ever waited for them), only for the agent to tell me he can't do anything and I'll have to fill out a form on AC's website. I've reached out to AC from other unrelated .... from mid-August and I still haven't heard back, at this rate, looks like my 50th segment won't post or be resolved until after the October early recognition cut off.
Anyone else have experience with this, and know if AC can back date my segment, once they find my Aeroplan number on their system?
If only AC would fix their ...... IT issues...
Last edited by chawk12; Sep 29, 2016 at 12:27 pm
Sep 29, 2016, 4:37 pm
#20
Join Date: May 2016
Posts: 2,494
My reservation was still there, but my Aeroplan number was dropped off from it...
I was re-booked because they spent too long fumbling around trying to fix it, and by then the check-in was already closed as they shut it off 45 minutes prior to departure.
I probably could've done myself a favor by checking in a lot earlier, but this was my 50th flight of the year and for the first 49 I've always been checking in 60-90 minutes before the flights and never had any problems. This time just happened to be nearer to the 60 min mark.
So in the end they had to re-book me on the next flight, and the agent Deborah at the YYC altitude status counter assured me this flight would be posted to my account, even though my Aeroplan number didn't pull up, because the boarding pass showed my E35 status. (She was questioning my status and was giving me attitude the entire time, but that's for another story later on...)
Fast forward a week later, all of my flights from that booking have been posted within 2 days, except this re-booked one. I figured it's due to the missing Aeroplan number, so I called AC, waited 30 minutes on hold (which is probably the shortest I've ever waited for them), only for the agent to tell me he can't do anything and I'll have to fill out a form on AC's website. I've reached out to AC from other unrelated .... from mid-August and I still haven't heard back, at this rate, looks like my 50th segment won't post or be resolved until after the October early recognition cut off.
Anyone else have experience with this, and know if AC can back date my segment, once they find my Aeroplan number on their system?
If only AC would fix their ...... IT issues...
I was re-booked because they spent too long fumbling around trying to fix it, and by then the check-in was already closed as they shut it off 45 minutes prior to departure.
I probably could've done myself a favor by checking in a lot earlier, but this was my 50th flight of the year and for the first 49 I've always been checking in 60-90 minutes before the flights and never had any problems. This time just happened to be nearer to the 60 min mark.
So in the end they had to re-book me on the next flight, and the agent Deborah at the YYC altitude status counter assured me this flight would be posted to my account, even though my Aeroplan number didn't pull up, because the boarding pass showed my E35 status. (She was questioning my status and was giving me attitude the entire time, but that's for another story later on...)
Fast forward a week later, all of my flights from that booking have been posted within 2 days, except this re-booked one. I figured it's due to the missing Aeroplan number, so I called AC, waited 30 minutes on hold (which is probably the shortest I've ever waited for them), only for the agent to tell me he can't do anything and I'll have to fill out a form on AC's website. I've reached out to AC from other unrelated .... from mid-August and I still haven't heard back, at this rate, looks like my 50th segment won't post or be resolved until after the October early recognition cut off.
Anyone else have experience with this, and know if AC can back date my segment, once they find my Aeroplan number on their system?
If only AC would fix their ...... IT issues...