Minor Bumped at YYZ, Provided $10 for Overnight
Jul 27, 2016, 3:42 pm
#46
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to 30 mins before the bar opens. Luckily it is a 10 am flight so I'm
not worried there. If anything on the plane you're often treated better
than some of the other J pax. Doesn't hurt that I usually fly with a MM
.Also I haven't flown AC domestic for a while (Love That Racoon), do you not
have to enter APIS information when flying within Canada?
Jul 27, 2016, 3:45 pm
#47
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Don't forget to check whether AC, Canada, or the USA required some parental permission for transborder travel on your own.
.
Jul 27, 2016, 3:46 pm
#48
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The only notable issue is when you can only access MLLs alone up
to 30 mins before the bar opens. Luckily it is a 10 am flight so I'm
not worried there. If anything on the plane you're often treated better
than some of the other J pax. Doesn't hurt that I usually fly with a MM.
Also I haven't flown AC domestic for a while (Love That Racoon), do you not
have to enter APIS information when flying within Canada?
to 30 mins before the bar opens. Luckily it is a 10 am flight so I'm
not worried there. If anything on the plane you're often treated better
than some of the other J pax. Doesn't hurt that I usually fly with a MM
.Also I haven't flown AC domestic for a while (Love That Racoon), do you not
have to enter APIS information when flying within Canada?
Jul 27, 2016, 3:48 pm
#49
Join Date: Jul 2016
Location: YYZ
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got back from Boston and my travelling companion didn't have
NEXUS or GE so I technically crossed "alone". They didn't ask
for the note in YYZ on the way and for the new GE you only really
talk to an officer if you have checked baggage with the new system
for transborder baggage. And the largest conversation I had on the
way back was small talk with a CBSA officer. Your kiosk receipt doesn't
give you a special code for minors if you have Iris on file (<12 at time of
registration) so the officers don't even usually know.
Jul 27, 2016, 3:50 pm
#50
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Location: YYZ
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names for No-Fly lists, but it would also aid in ensuring that things like this
don't happen. And would give AC no excuse for this kind of issue.
Last edited by NoahScone; Jul 27, 2016 at 3:55 pm
Jul 27, 2016, 3:59 pm
#51
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Not saying that AC did the right thing, but what exactly is the "right thing" to have done?
- Put him in a hotel room unaccompanied (which as canadiancow and I have said could have resulted in a very similar headline)
- Put him in a hotel room, but assign an AC employee to stay with him (is that employee then expected to stay up all night to watch over the kid?)
- Recalled the flight mid-air, have it land, boot someone off and load him aboard (now you have a planeload of pissed off people)
- Put on a special flight just for him? (interesting idea, but tough to arrange late at night and realistically I can't see any airline choosing this option - let alone AC)
There'd still be the issue of why HE got bumped, but that question is always there when flights are oversold purposely.
Leaving him hanging with a ten buck food chit overnight in an airport is why someone should be losing their job today. That's just baloney. Once they knew he couldn't book a room, they knew what was happening and just weren't willing to book him the room. Maybe the AC employee knew that he wouldn't get reimbursed. If that's the case, then his manager ought to be fired instead of him.
Jul 27, 2016, 4:13 pm
#52
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Book him a room since the hotel wouldn't allow a minor to book. That's it.
There'd still be the issue of why HE got bumped, but that question is always there when flights are oversold purposely.
Leaving him hanging with a ten buck food chit overnight in an airport is why someone should be losing their job today. That's just baloney. Once they knew he couldn't book a room, they knew what was happening and just weren't willing to book him the room. Maybe the AC employee knew that he wouldn't get reimbursed. If that's the case, then his manager ought to be fired instead of him.
There'd still be the issue of why HE got bumped, but that question is always there when flights are oversold purposely.
Leaving him hanging with a ten buck food chit overnight in an airport is why someone should be losing their job today. That's just baloney. Once they knew he couldn't book a room, they knew what was happening and just weren't willing to book him the room. Maybe the AC employee knew that he wouldn't get reimbursed. If that's the case, then his manager ought to be fired instead of him.
Rick you are right. There is a very simple solution. Let's fast forward to the kid has been bumped. It is how AC handles the problem, not what happened. AC just always screws these things up.
Nobody cares at AC
Nobody gets fired at AC
Nobody gets reprimanded at AC
Nobody "gets it" at AC
It's a customer service vacuum
Jul 27, 2016, 5:00 pm
#53
Join Date: Feb 2007
Location: YHZ. Previously YYC
Posts: 1,924
Air Canada just tweeted saying " Reminder to parents, please provide age of young solo travelers when booking"
Sounds like AC is not accepting any blame?
https://twitter.com/AirCanada/status/758434782703411201
Sounds like AC is not accepting any blame?
https://twitter.com/AirCanada/status/758434782703411201
Jul 27, 2016, 5:08 pm
#54
Join Date: Jan 2015
Location: OSL
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Posts: 303
Air Canada just tweeted saying " Reminder to parents, please provide age of young solo travelers when booking"
Sounds like AC is not accepting any blame?
https://twitter.com/AirCanada/status/758434782703411201
Sounds like AC is not accepting any blame?
https://twitter.com/AirCanada/status/758434782703411201
Jul 27, 2016, 5:13 pm
#55
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Jul 27, 2016, 6:05 pm
#58
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Jul 27, 2016, 6:32 pm
#59
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Ha ha ha ha.....oh I wish I wrote that. Good job.
This ridiculous airline continues to amaze....oh they impart that advice on Twitter nowwwww.....
Wait three weeks and have some young persons parents call in to the 800 number, then wait 35 mins on hold where every 15 seconds some guys says "rrrrrrrrrrrrrrRRRRRougeand then roar with laughter as the call center employee first tries to upsell the UM program, then finally pushback to the caller to tell the GA on check in as they can't do that.
ANY company with an ingrained culture of non-ownership, such as AC will soon find a way to pass the buck.
In all seriousness, Everyone on this forum who has flown AC enough has faced the following runaround.....
CHECK IN AGENT - ooohhhh you have you have to ask the gate agent
GA - ohhhh Ask the FA when you get on board.
FA - ohhhh. Just ask the GA when you land.
GA AGENT AT DESTINATION - ohhh you need to call the 800 number.
POOR 800 CALL CENTER SCHMUCK STUCK IN INDIA - Ohhhhhhhhh well normally that is handled at check in.
Seriously, if the Canadian rugby team could blindly pass the ball like AC they'd have the Webb Ellis Trophy locked up.
This ridiculous airline continues to amaze....oh they impart that advice on Twitter nowwwww.....
Wait three weeks and have some young persons parents call in to the 800 number, then wait 35 mins on hold where every 15 seconds some guys says "rrrrrrrrrrrrrrRRRRRougeand then roar with laughter as the call center employee first tries to upsell the UM program, then finally pushback to the caller to tell the GA on check in as they can't do that.
ANY company with an ingrained culture of non-ownership, such as AC will soon find a way to pass the buck.
In all seriousness, Everyone on this forum who has flown AC enough has faced the following runaround.....
CHECK IN AGENT - ooohhhh you have you have to ask the gate agent
GA - ohhhh Ask the FA when you get on board.
FA - ohhhh. Just ask the GA when you land.
GA AGENT AT DESTINATION - ohhh you need to call the 800 number.
POOR 800 CALL CENTER SCHMUCK STUCK IN INDIA - Ohhhhhhhhh well normally that is handled at check in.
Seriously, if the Canadian rugby team could blindly pass the ball like AC they'd have the Webb Ellis Trophy locked up.
Last edited by The smallest state; Jul 27, 2016 at 6:43 pm
Jul 27, 2016, 6:34 pm
#60
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
If the flight was a mechanical downgrade to a smaller aircraft and not a cancellation, then the AC staff that ultimately realized the pax was a minor (refusing to book a hotel room due to his age) and took no steps in addressing the issue is culpable, IMHO. I see no reason why AC does not require the inputing of age when purchasing a ticket on a domestic flight, especially in light of their previous experience in a similar incident.
Last edited by flyme2; Jul 27, 2016 at 7:06 pm