Agents questioning residence - why?
#1
Original Poster
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
Agents questioning residence - why?
Recently I have noticed that AC agents at both LHR and FRA have started asking me whether I live in Canada after I show them my Canadian passport for the docs check. I don't recall them asking this additional question before. I wonder why they are doing it - surely a Canadian passport should be sufficient to determine if I can board the plane.
Anyone else notice this or have any ideas?
Anyone else notice this or have any ideas?
#2
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Recently I have noticed that AC agents at both LHR and FRA have started asking me whether I live in Canada after I show them my Canadian passport for the docs check. I don't recall them asking this additional question before. I wonder why they are doing it - surely a Canadian passport should be sufficient to determine if I can board the plane.
Anyone else notice this or have any ideas?
Anyone else notice this or have any ideas?
#4
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,690
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,332
On TIMATIC one is usually asked to enter country of residence as well as passport. Sometimes, in rare cases, this can affect entry requirements.
#8
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
One time flying LH MUC-SFO, I had to go through a huge hassle because the address I had listed when I checked in was the in US, and I had a Canadian passport.
Had I said I lived in Canada, it would have been a lot less pain, but living in the US, they had to go enter all kinds of visa information, etc.
So if there was a connection on the ticket to somewhere other than Canada, this makes a lot of sense.
Had I said I lived in Canada, it would have been a lot less pain, but living in the US, they had to go enter all kinds of visa information, etc.
So if there was a connection on the ticket to somewhere other than Canada, this makes a lot of sense.
#9
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,668
One time flying LH MUC-SFO, I had to go through a huge hassle because the address I had listed when I checked in was the in US, and I had a Canadian passport.
Had I said I lived in Canada, it would have been a lot less pain, but living in the US, they had to go enter all kinds of visa information, etc.
So if there was a connection on the ticket to somewhere other than Canada, this makes a lot of sense.
Had I said I lived in Canada, it would have been a lot less pain, but living in the US, they had to go enter all kinds of visa information, etc.
So if there was a connection on the ticket to somewhere other than Canada, this makes a lot of sense.
#11
Join Date: Oct 2008
Location: YYC
Posts: 4,035
#12
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,756
You have to state your country of residence when doing OLCI or kiosk check-in for international flights to Canada or the US, so why does it matter if a human agent asks you the same question?
#13
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,987
This may be part of the "enhanced security questioning" all airlines are required to do to fly to North America to catch terrorists, it's usually more common with departures to the US. Yes, that involves asking small-talk like what you were visiting Europe for, how long you stayed, where are you going, where do you live, etc.
It's annoying as all hell.
There's also the new ETA requirement that came out too, for visitors to Canada, might be related to that.
It's annoying as all hell.
There's also the new ETA requirement that came out too, for visitors to Canada, might be related to that.
Last edited by keitherson; Jun 30, 2016 at 5:38 pm
#14
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
All you have to do is smile, and shuffle your head right and left a couple of times, and the interrogation will stop. you will be then invited to board in zone 0.
#15
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802