ITA Matrix Software
Jun 29, 2016, 12:01 pm
#61
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If they say "yes", that line of questioning ends, and they can move on.
If they say "no", the next question is going to be "what do you use?"
So they're much more likely to say "yes", just to end the conversation
Jun 29, 2016, 5:14 pm
#62
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Just thought I would chime in with clarifications here.
1- Agents at reservations cannot use AC.com for bookings. Ever. Including brand new ones (brand new agents that it). The same reservation system is used by all agents and is the exclusive tool.
2- The system you describe is not used at all at reservations. As this is somewhat senstitive information I won't elaborate more on that subject, but if you call in, and ask if the agent uses Res3, you will never be told yes.
1- Agents at reservations cannot use AC.com for bookings. Ever. Including brand new ones (brand new agents that it). The same reservation system is used by all agents and is the exclusive tool.
2- The system you describe is not used at all at reservations. As this is somewhat senstitive information I won't elaborate more on that subject, but if you call in, and ask if the agent uses Res3, you will never be told yes.
Mine are multiple, multiple, bookings via phone being quoted ac.com rates (exact same ones I can online) , and many of those time the agents have said we use the multi city tool (on ac.com) because they a) aren't trained on that section of RES b) hold times to ticketing/resource desk are too long due to a. And a failure of understanding of married segments, and how the multi city tool search engine on ac.com has been forever broken.
All new agents that are on probation still have 100% of their bookings QCed with callbacks and adjustments made if the agent prices the itinerary incorrectly. I've lost count the number of times I've heard the agent used the wrong reservation practices, booked on ac.com, didn't marry the segments etc.
2. If you ask closed ended questions, that may be why you get the results you do and leads to your confirmation bias. But successful people do the opposite.
Sorry if this breaks your utopian technical view of AC. But the only thing sensitive about this, is how much time is wasted, for top tier customers getting thing. Your empty argument does nothing
Last edited by tcook052; Jun 30, 2016 at 9:14 am
Jun 30, 2016, 12:04 pm
#63
Join Date: May 2016
Posts: 64
And what are your qualifications for clarifying?
Mine are multiple, multiple, bookings via phone being quoted ac.com rates (exact same ones I can online) , and many of those time the agents have said we use the multi city tool (on ac.com) because they a) aren't trained on that section of RES b) hold times to ticketing/resource desk are too long due to a. And a failure of understanding of married segments, and how the multi city tool search engine on ac.com has been forever broken.
All new agents that are on probation still have 100% of their bookings QCed with callbacks and adjustments made if the agent prices the itinerary incorrectly. I've lost count the number of times I've heard the agent used the wrong reservation practices, booked on ac.com, didn't marry the segments etc.
2. If you ask closed ended questions, that may be why you get the results you do and leads to your confirmation bias. But successful people do the opposite.
Sorry if this breaks your utopian technical view of AC. But the only thing sensitive about this, is how much time is wasted, for top tier customers getting thing. Your empty argument does nothing
Mine are multiple, multiple, bookings via phone being quoted ac.com rates (exact same ones I can online) , and many of those time the agents have said we use the multi city tool (on ac.com) because they a) aren't trained on that section of RES b) hold times to ticketing/resource desk are too long due to a. And a failure of understanding of married segments, and how the multi city tool search engine on ac.com has been forever broken.
All new agents that are on probation still have 100% of their bookings QCed with callbacks and adjustments made if the agent prices the itinerary incorrectly. I've lost count the number of times I've heard the agent used the wrong reservation practices, booked on ac.com, didn't marry the segments etc.
2. If you ask closed ended questions, that may be why you get the results you do and leads to your confirmation bias. But successful people do the opposite.
Sorry if this breaks your utopian technical view of AC. But the only thing sensitive about this, is how much time is wasted, for top tier customers getting thing. Your empty argument does nothing
Last edited by tcook052; Jun 30, 2016 at 12:25 pm Reason: comments on moderation
Jun 30, 2016, 1:16 pm
#64
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Join Date: Feb 2008
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Posts: 2,996
Jun 30, 2016, 1:27 pm
#65
Join Date: May 2016
Posts: 64
Let's throw a different number in that equation. Let's say you agreed with me and you were right. Because it's the only way you would be.
Are you the kind of person that tells a pilot how to fly his aircraft because you're a frequent caller at aircanada and you know better than him too?
I'm asking this 100% legitimately, with no snark or sarcasm.
Are you the kind of person that tells a pilot how to fly his aircraft because you're a frequent caller at aircanada and you know better than him too?
I'm asking this 100% legitimately, with no snark or sarcasm.
Jun 30, 2016, 1:35 pm
#66
Join Date: May 2016
Posts: 64
This is the only part of your post I disagree with.
If they say "yes", that line of questioning ends, and they can move on.
If they say "no", the next question is going to be "what do you use?"
So they're much more likely to say "yes", just to end the conversation
If they say "yes", that line of questioning ends, and they can move on.
If they say "no", the next question is going to be "what do you use?"
So they're much more likely to say "yes", just to end the conversation
Jun 30, 2016, 5:52 pm
#67
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Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,434
As this thread has drifted into a snark fest with little if any purpose time for some closure.
tcook052
Ac forum moderator
tcook052
Ac forum moderator
