Recognizing your loyalty

Old Apr 11, 2016, 5:55 am
  #16  
 
Join Date: Jul 2006
Location: YYZ
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I have seen the change. I personally have been recognized on 75% of my flights this year.
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Old Apr 11, 2016, 6:06 am
  #17  
 
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I've seen others around me thanked for flying with AC by the flight director. It's happened once when he apologized they couldn't do anything when my wife and i were separated during the upgrade (1 business class and 1 premium econ on a 787)
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Old Apr 11, 2016, 6:13 am
  #18  
 
Join Date: Dec 2010
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It certainly seems like there is more recognition. Recently in the lounges and even during boarding I have been thanked. It may not be important to some people but I personally like it. I don't need the ego boost but rather it shows that AC actually recognizes that the SE customers help the bottom line of the company.
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Old Apr 11, 2016, 8:43 am
  #19  
 
Join Date: Mar 2012
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I'd say it's random.
I think of it as a greeting phrase, and everybody has a different one.
Some say "hi", and some say "thank you for your loyalty".
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Old Apr 11, 2016, 8:53 am
  #20  
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Originally Posted by dtman85
The closest I got to an acknowledgement as an SE was by the check in agent.

"Oh you're a superelite, you look too young to be one".
Humblebrag?
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Old Apr 11, 2016, 9:54 am
  #21  
 
Join Date: Nov 2013
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Originally Posted by canadiancow
Upon entering YVR TB MLL, "Thank you Mr. cow, and thank you for your loyalty to Air Canada."

On board, 13A and 13D both had SEs that were welcomed by the SD.

New standard? One offs?
It is in policy of the SD to greet SE's flying in Y subject to time after serving J. I don't know how long it has been.

I had the privilege of flying with YVR based (excellent!) Jamie on AC108 and 161 on Saturday who greeted me an another SE in Y on 108. On 161 I was up front and had time to chat and confirm with her that this is actually in policy.

Also, I learned that SD's (and maybe all FA's) have received a summary card just recently that shows all the AC elite levels and the corresponding BP/Manifest codes. I snapped a pic but due to deplaning hurry it's horribly out of focus.
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Old Apr 11, 2016, 10:27 am
  #22  
 
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Originally Posted by YXXFlyer
It is in policy of the SD to greet SE's flying in Y subject to time after serving J. I don't know how long it has been.
They should increase this policy to include J.
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Old Apr 11, 2016, 10:37 am
  #23  
 
Join Date: Jun 2009
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Originally Posted by Dorian
They should increase this policy to include J.
LOL. Yes indeed.
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Old Apr 11, 2016, 10:40 am
  #24  
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Originally Posted by Dorian
They should increase this policy to include J.
I believe it is. There are just to many FA's that don't give a sh?t.
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Old Apr 11, 2016, 10:50 am
  #25  
 
Join Date: Jan 2015
Location: OSL
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I don't think I've ever been recognized for being SE when I am flying Y.

Upgrades are nice. Best perk of being an SE. That said I'd really prefer SE benefits to more practical or noticeable when I'm traveling in Y. I don't mean drawing attention to me -- but really, if anything would make an overall improvement to my wellbeing, it would be improving the experience in Y for SEs, since that's the least enjoyable at present.

(I say this because I'm stuck on a 3+ hour Y segment on Rouge in a few hours and I'm dreading it.)
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Old Apr 11, 2016, 11:06 am
  #26  
 
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42 flight segments this year, 32 in J, 10 in Y

# of thanks in the lounges = 0

# of thanks on the airplane = 1
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Old Apr 11, 2016, 11:13 am
  #27  
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Originally Posted by MSPeconomist
Humblebrag?
No, it's actually incredibly condescending and happens far too often.

The correct response is "Oh you look too old to be working front-line customer service."

The message, in both cases, is pretty much the same.

Originally Posted by epiphani
That said I'd really prefer SE benefits to more practical or noticeable when I'm traveling in Y.
wat.

I'd really prefer SE benefits that were at all noticeable when flying in J.

I get a "better" priority check-in line at some airports. I get meal priority. I get priority standby. And when problems arise, I can call the concierge.

In Y, your status gets you the above, plus:
  • Priority check-in
  • Lounge access
  • Priority boarding
  • Upgrades
  • Free seat selection on North American Tango
  • Free preferred seats on all fares on all markets
  • Free checked bags
  • Priority security clearance (at most AC airports)
  • Priority baggage handling
  • LHR arrival lounge access

So no, I think they've done enough for the SEs in Y, and should focus more on the SEs in J.
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Old Apr 11, 2016, 11:26 am
  #28  
 
Join Date: Dec 2008
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My thanks this morning for my loyalty in J was. "Oh I'm sorry sir, I just gave away the last fruit plate that you want" when I asked why she did not follow the protocol and ask SE first, her response was " Well then!, I will just go take away the breakfast from another passenger"
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
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Old Apr 11, 2016, 11:36 am
  #29  
 
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Originally Posted by Ziptie
My thanks this morning for my loyalty in J was. "Oh I'm sorry sir, I just gave away the last fruit plate that you want" when I asked why she did not follow the protocol and ask SE first, her response was " Well then!, I will just go take away the breakfast from another passenger"
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
You may be wrong. Some believe there is a new policy in place.
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Old Apr 11, 2016, 11:37 am
  #30  
 
Join Date: Feb 2015
Location: YVR
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I received my first 'Thank You' by a lounge agent at YVR DOM this morning.

Agent: "You're a 100k, Thank you for flying with us a lot. My name is ... and that is my colleague 'Chris'. Please let us know if we can do anything else for you".

Me: *Stun*
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