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Old Feb 10, 2016, 7:06 pm
  #1  
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Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
Cancel one passenger on award ticket?

A couple of related questions...

Can you cancel one person on an AP award ticket and get a miles refund leaving all other pax on the PNR?

Here is a more tricky question - assuming you can, what if the passenger you are cancelling is an SE and is the reason all the other pax are in preferred seats for free?
shawneve is offline  
Old Feb 10, 2016, 7:22 pm
  #2  
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Join Date: Sep 2012
Location: SFO
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Yes, you can split anyone off the PNR, and then cancel that separately.

As for the SE preferred seat question... just don't bring it up.
canadiancow is offline  
Old Feb 10, 2016, 7:33 pm
  #3  
 
Join Date: Feb 2011
Location: YXT
Programs: AC*E50, SPG Plat,
Posts: 575
Yep, had to do this in January. As CC mentions they split the itinerary and cancel separately.
somedude3210 is offline  
Old Aug 7, 2017, 9:59 am
  #4  
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Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
As a Diamond AP member, can you call and split the PNR for free and then use the AP web based tool to cancel the 'split off' PNR for $30?

Or is the action of splitting the PNR a 'change' and therefore incurs a fee?
shawneve is offline  
Old Aug 7, 2017, 1:27 pm
  #5  
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Join Date: Sep 2012
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Splitting is free, but I can't speak for the rest.
canadiancow is offline  
Old Aug 12, 2017, 5:30 am
  #6  
 
Join Date: Jan 2015
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Posts: 816
Originally Posted by shawneve
As a Diamond AP member, can you call and split the PNR for free and then use the AP web based tool to cancel the 'split off' PNR for $30?

Or is the action of splitting the PNR a 'change' and therefore incurs a fee?
Yes. I did this about 10 days ago. I phoned to split a PNR since 1 pax can no longer travel and needed to cancel that pax ticket. I asked if I could cancel online after and was told yes, which I did. Cost: $30+tx online.

I was also told that I did not need to call to split the PNR since after clicking the "cancel" button online, I would have the option to select which pax to cancel. Never tried it yet.
DNAwizard is offline  


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