Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Aug 27, 2016, 6:59 am
#556
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Comment from my colleague, who is SEMM and flies a lot, but not sophisticated about it, on the new website yesterday:
Yup.
I don't understand why they made this new website. Everything is bigger, but nothing works and it's slow.
Aug 27, 2016, 1:57 pm
#557
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oh look, the yellow banner is back. You can choose.
So, you get the old site's booking page back
But then, you select a city and some dates.....
And instead of the old site, you're back in hell
So, you try to go back and start all over
And it just keeps going like this
AS FOR THE "NEW" BETA SITE, CAN SOMEONE EXPLAIN WHAT HAPPENED TO THE "MODIFY SEARCH" BUTTON
You know, these
Not here
I did have some choice words, but I self-edited. But I'm pretty sure others are in agreement with the overall sentiment.
So, you get the old site's booking page back
But then, you select a city and some dates.....
And instead of the old site, you're back in hell
So, you try to go back and start all over
And it just keeps going like this
AS FOR THE "NEW" BETA SITE, CAN SOMEONE EXPLAIN WHAT HAPPENED TO THE "MODIFY SEARCH" BUTTON
You know, these
Not here
I did have some choice words, but I self-edited. But I'm pretty sure others are in agreement with the overall sentiment.
Aug 27, 2016, 2:19 pm
#558
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
And based on my attempted searches in the last few days, the absence of the "Modify Search" button is one of the biggest problems, exacerbating an already dire website.
Aug 27, 2016, 8:02 pm
#561
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Completed my first booking on the new site. As usual, I print a PDF of my itinerary at the end of the process. Didn't look at the PDF, closed the transaction confirmation window.
Open the 5-page PDF to see that it contains a completely blank last page. You know what it doesn't contain? My PNR, the destination airport for each segment and my seat selection. Sentences are cutoff mid-way.
You would think that someone who puts a "print" button on a webpage would see if the output is usable
Edit: The PNR is actually there, all by itself, on its own shaded line, surrounded by plenty of white space. I should've noticed it. Mia culpa
The rest of my complaints stand
Open the 5-page PDF to see that it contains a completely blank last page. You know what it doesn't contain? My PNR, the destination airport for each segment and my seat selection. Sentences are cutoff mid-way.
You would think that someone who puts a "print" button on a webpage would see if the output is usable
Edit: The PNR is actually there, all by itself, on its own shaded line, surrounded by plenty of white space. I should've noticed it. Mia culpa
The rest of my complaints stand
Last edited by ffsim; Aug 27, 2016 at 8:12 pm
Aug 27, 2016, 10:05 pm
#562
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Posting this in the correct thread.
Loving the new site.
Not loving the new Rouge.
I don't seem to recall this working for me on the old site either. It only worked when picking seats through the manage booking option.
Given it doesn't auto-select ones status (probably to avoid complaints of not being able to change it) there is no clear indication the site actually operates differently once logged in - at least, not until you hit the step to enter all ones details.
Loving the new site.
Not loving the new Rouge.
Given it doesn't auto-select ones status (probably to avoid complaints of not being able to change it) there is no clear indication the site actually operates differently once logged in - at least, not until you hit the step to enter all ones details.
Aug 27, 2016, 10:10 pm
#563
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Aug 28, 2016, 6:34 pm
#566
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,307
OMG the new site needs work!
Always times out and your stuck - too many searches it crashes
OH I hate that spinning jet now! It just goes round and round like a hamster in a hamster wheel!
Always times out and your stuck - too many searches it crashes
OH I hate that spinning jet now! It just goes round and round like a hamster in a hamster wheel!
Aug 28, 2016, 6:40 pm
#567
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Although it should only take one try to book a simple itinerary like YYC-LAX-YYC. Or anything, really.
Aug 28, 2016, 8:49 pm
#568
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Aug 28, 2016, 9:25 pm
#569
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
Why so much hate?
I don't understand all of this angst and anger. Who needs a functional website when we've got a fine plane pic, soothing colours and large fonts? Shame on you all for dumping on AC. Think of all the money they've probably lost already and yet, kudos to them, they're sticking to their guns for your aesthetic pleasure.
Aug 28, 2016, 9:34 pm
#570
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
Also, think of all the incompetent developers that they're employing. That's a truly patriotic act, giving work to people who otherwise would be unemployed or might be forced to improve their skills or find some other career path.