AC pulls out of Nagoya - What are my options?

[yyz_atc_qq]

Has CIC*77 been replaced yet with a new reference? I'm trying to confirm what I can ask for as my 0830 LHR-YYZ flight has been cancelled and the 1300 departure doesn't work for me. I'm leaning towards LCY-ZRH-YYZ but I want to know what my complete options are. Getting to LCY for a 0640 departure will be very difficult for me.

[sing-along]

Great timing for your post. I found the answer about a week ago but did not have time to post it until yesterday.

It is post #11 Schedule changes/cancellation

I provide some more details in that post, however, this is the new reference:

If someone at AC is not aware of CIC*77 details can be found in ACpedia (ACP) under "Schedule Change (SKCH) General Policy and Handling Guidelines".

I noticed that your routing is from LHR. I believe the European Passenger Bill of Rights may also entitle you to some additional benefits.

I know you were considering a routing through LHR however you could ask to fly BA (OAL - Other Airline) if AC will not provide an acceptable routing. Don't forget, if you decide to leave the next day, AC is to pay for your hotel.

Let us know what happens. I am interested to know if the agent realized what you were entitled to before you mention CIC*77 or the new ACP (ACpedia) reference.

Cheers

[yyz_atc_qq]

My problem is I need to get to Toronto in time for work (at 1430). The early AC flight (AC869) would have gotten me in at 1110 with plenty of time. Now the first AC flight that day gets in at 1515 which is too late for me. I've found 2 options LCY-ZRH-YYZ that gets me in at 1300 or LHR-CDG-YYZ (AF metal the whole way) that gets me in at 1315. I'm also wondering how long they'll leave it before they tell me about the schedule change. I came across it when checking KVS to find out how the I space was doing and couldn't find the flight anymore.

Well done AC. Out of my 9 pending itineraries, 7 have changes and you've only told me about 1 of them (the 6th furthest away of all the changes).

I forgot to add that getting to LCY for a 0640 departure is next to impossible for me without overnighting in London. I could drive to LHR return the car, and then ride the bus from LHR to LCY (with 3 changes and taking almost 2 hours at 0230)... Joy!

[yyz_atc_qq]

On 16FEB I spoke to the SE line and was able to secure a re-route LHR-FRA-YYZ. I received the email confirmation on 17FEB. Tonight I went to check the seat assignment on AC873 FRA-YYZ and was shocked to find that I had been put back on AC857 LHR-YYZ (the flight that did not work with my time requirements).

I called SE line and they said that "backtracking" is not allowed on your ticket type. Sorry but we had a SKCH and you have to accept it or cancel the ticket.

I can't wait until I have a SKCH and expect them to allow me to cancel a ticket without penalty.

I am waiting to hear back from the lead agent as to what we're going to do. I have a print out showing "CONFIRMED" LH4743 LHR-FRA, AC873 FRA-YYZ.