Question: 24 hour cancellation policy
Nov 30, 2015, 9:03 pm
#1
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24 hour cancellation policy
Are all tickets regardless of whether purchased on ac.com, on AC's corporate rewards page, or through reservations cxl within 24 hours for free? Or is it just for ac.com?
Nov 30, 2015, 9:14 pm
#3
Join Date: Mar 2014
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I once booked a fight over the phone but for the wrong day - entirely my mistake. I immediately called back right and got a very reluctant agent who had a lengthy conversation with a supervisor before they would make the change at no charge. But they did do it.
Dec 1, 2015, 6:08 am
#4
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Is't there a law about being able to cancel any purchase made on the internet within 24 hour In Canada? Maybe someone can confirm this.
Dec 1, 2015, 6:24 am
#5
Join Date: Dec 2008
Posts: 4,519
I had done a "within 24 hours cancel" for the following before:
- AC Web site: I called in to cancel, didn't use the button on web site.
- Expedia via TD: I called Expedia, explain my situation.
- My company Corp Travel Website: I called my company travel agent to cancel
- AC Web site: I called in to cancel, didn't use the button on web site.
- Expedia via TD: I called Expedia, explain my situation.
- My company Corp Travel Website: I called my company travel agent to cancel
Dec 1, 2015, 6:28 am
#6
Join Date: Mar 2015
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I've done it over the phone (via AC Reservations) for a booking on aircanada.com with no questions asked.
I've done a 24 hr cancellation on an Orbitz booking as well, but it took a good hour on a the phone convincing them they had to do it.
I've done a 24 hr cancellation on an Orbitz booking as well, but it took a good hour on a the phone convincing them they had to do it.
Dec 1, 2015, 6:31 am
#7
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I believe it's for all tickets. I've cancelled AC flights booked via AX and via ac.com, both cancelled within 24 hours, and no issue. Cancelled AX flight via phone and AC flight via ac.com....no issues.
Dec 1, 2015, 6:44 am
#8
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Originally Posted by Wpgjetse
Is't there a law about being able to cancel any purchase made on the internet within 24 hour In Canada? Maybe someone can confirm this.
Originally Posted by superangrypenguin
I believe it's for all tickets. I've cancelled AC flights booked via AX and via ac.com, both cancelled within 24 hours, and no issue. Cancelled AX flight via phone and AC flight via ac.com....no issues.
Dec 1, 2015, 6:45 am
#9
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I would be shocked if it was dependent of which TA one uses.
Dec 1, 2015, 7:02 am
#10
Join Date: Jan 2015
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Well it does not work with AE tickets on AC. Tried several times over the years and was always told: "this is an AC policy for tickets bought on AC. We are Aeroplan, sir, not Air Canada."
Dec 1, 2015, 7:49 am
#11
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Don't be too shocked because that used to be the case. It was the incentive for buying on ac.com, just like how we would AE points for ac.com and destina.ca purchases.
Dec 1, 2015, 7:54 am
#12
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Dec 1, 2015, 12:20 pm
#13
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There is a DOT law that would cover any ticket with even a connection in the US. But AC allows it on all tickets.
I've definitely made use of it a couple times. Wrong dates, wrong times, plans change, etc.
I've definitely made use of it a couple times. Wrong dates, wrong times, plans change, etc.
