Great service from AC
Oct 1, 2015, 6:41 pm
#1
Original Poster
Join Date: Aug 2015
Posts: 74
Great service from AC
Needed to make a change to an upgraded flight pass booking for this weekend. Have to call. Few seconds for phone to be answered. I think in less than 2 minutes the agent has put me back in M, rebooked the new flight, issued the ticket, upgraded me on the new flight, changed seat and sent the new confirmation. I feel bad I did not get her name. Wonderfully efficient. All good with eupgrade account.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
Oct 2, 2015, 4:21 am
#4
Suspended
Join Date: Dec 2010
Posts: 4,153
Needed to make a change to an upgraded flight pass booking for this weekend. Have to call. Few seconds for phone to be answered. I think in less than 2 minutes the agent has put me back in M, rebooked the new flight, issued the ticket, upgraded me on the new flight, changed seat and sent the new confirmation. I feel bad I did not get her name. Wonderfully efficient. All good with eupgrade account.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
Oct 2, 2015, 7:06 am
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
But it's not, hence these one off threads touting "great service" which should really be considered as status quo everyday service.
That's how sad it is.
But alas, we're not allowed to complain about these things because the self-righteous cakefartfaces on this forum will reprimand you and issue a citation for complaining.
That's how sad it is.
But alas, we're not allowed to complain about these things because the self-righteous cakefartfaces on this forum will reprimand you and issue a citation for complaining.
Oct 2, 2015, 4:06 pm
#10
Suspended
Join Date: Apr 2015
Posts: 557
Needed to make a change to an upgraded flight pass booking for this weekend. Have to call. Few seconds for phone to be answered. I think in less than 2 minutes the agent has put me back in M, rebooked the new flight, issued the ticket, upgraded me on the new flight, changed seat and sent the new confirmation. I feel bad I did not get her name. Wonderfully efficient. All good with eupgrade account.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
Oct 2, 2015, 5:25 pm
#11
Original Poster
Join Date: Aug 2015
Posts: 74
I don't disagree with this. However, given that on the whole you can manage a flight pass online, and that I suspect phone agents don't get many requests relating to these especially when combined with upgrades I was pleased. It's a couple of years ago since I last needed to call re a flight pass booking and remember I had to be transferred for anything to do with a flight pass and it was complicated. I was just impressed this was not necessary.
In comparison to conversations I have had with LH and UA recently the whole experience was great.
In comparison to conversations I have had with LH and UA recently the whole experience was great.
Oct 3, 2015, 8:02 pm
#12
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Needed to make a change to an upgraded flight pass booking for this weekend. Have to call. Few seconds for phone to be answered. I think in less than 2 minutes the agent has put me back in M, rebooked the new flight, issued the ticket, upgraded me on the new flight, changed seat and sent the new confirmation. I feel bad I did not get her name. Wonderfully efficient. All good with eupgrade account.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
^
It has been a bit since I needed to deal with a flight pass change over the phone but never remember it being this easy.
And despite the rumours I am not SE. So regular Altitude phone line.
Oct 13, 2015, 9:31 pm
#13
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Is there a "positive" experiences thread? If not, I'll just add to this one.
I sat in J for the October 12 HKG-YVR flight...landing in Canada on Thanksgiving Day.
The J cabin was about 35% full at most (Thanksgiving after all). The male SD in J did an outstanding job and I just wanted to call it out.
So to you, Mr. SD in J - I salute you...fantastic job. It was just as good as the service I received at the Park Hyatt and St. Regis the previous month. ^^
I sat in J for the October 12 HKG-YVR flight...landing in Canada on Thanksgiving Day.
The J cabin was about 35% full at most (Thanksgiving after all). The male SD in J did an outstanding job and I just wanted to call it out.
So to you, Mr. SD in J - I salute you...fantastic job. It was just as good as the service I received at the Park Hyatt and St. Regis the previous month. ^^
Oct 13, 2015, 9:41 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Is there a "positive" experiences thread? If not, I'll just add to this one.
I sat in J for the October 12 HKG-YVR flight...landing in Canada on Thanksgiving Day.
The J cabin was about 35% full at most (Thanksgiving after all). The male SD in J did an outstanding job and I just wanted to call it out.
So to you, Mr. SD in J - I salute you...fantastic job. It was just as good as the service I received at the Park Hyatt and St. Regis the previous month. ^^
I sat in J for the October 12 HKG-YVR flight...landing in Canada on Thanksgiving Day.
The J cabin was about 35% full at most (Thanksgiving after all). The male SD in J did an outstanding job and I just wanted to call it out.
So to you, Mr. SD in J - I salute you...fantastic job. It was just as good as the service I received at the Park Hyatt and St. Regis the previous month. ^^
Oct 13, 2015, 11:33 pm
#15
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978