Altitude Status and Baggage Fees on Reward Bookings
Jul 30, 2015, 6:57 pm
#1
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19
Altitude Status and Baggage Fees on Reward Bookings
Hey wondering if anyone can help me out here.
Trying to check into a flight online for tomorrow morning and regardless of if I use my Aeroplan number or booking reference, it does not recognize my status. Under the field "Frequent Flyer Number" it just states "not applicable".
Anyways I can still select my seat but it does prompt me to pay $25CAD when I add my checked baggage.
Anyone ever experience this? Not sure if I should go ahead with this online or if I should just check in at the airport tomorrow morning.
Thanks ^
Trying to check into a flight online for tomorrow morning and regardless of if I use my Aeroplan number or booking reference, it does not recognize my status. Under the field "Frequent Flyer Number" it just states "not applicable".
Anyways I can still select my seat but it does prompt me to pay $25CAD when I add my checked baggage.
Anyone ever experience this? Not sure if I should go ahead with this online or if I should just check in at the airport tomorrow morning.
Thanks ^
Jul 30, 2015, 7:01 pm
#2
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Hey wondering if anyone can help me out here.
Trying to check into a flight online for tomorrow morning and regardless of if I use my Aeroplan number or booking reference, it does not recognize my status. Under the field "Frequent Flyer Number" it just states "not applicable".
Anyways I can still select my seat but it does prompt me to pay $25CAD when I add my checked baggage.
Anyone ever experience this? Not sure if I should go ahead with this online or if I should just check in at the airport tomorrow morning.
Thanks ^
Trying to check into a flight online for tomorrow morning and regardless of if I use my Aeroplan number or booking reference, it does not recognize my status. Under the field "Frequent Flyer Number" it just states "not applicable".
Anyways I can still select my seat but it does prompt me to pay $25CAD when I add my checked baggage.
Anyone ever experience this? Not sure if I should go ahead with this online or if I should just check in at the airport tomorrow morning.
Thanks ^
Jul 30, 2015, 7:05 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
If someone else used their miles, that is going to happen.
Select 0 bags, and just bring your Altitude card to the counter.
Select 0 bags, and just bring your Altitude card to the counter.
Jul 30, 2015, 7:05 pm
#4
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19
Jul 30, 2015, 7:07 pm
#5
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19
P.s. Nice meeting you back in Ottawa a little while back
Jul 30, 2015, 7:20 pm
#7
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19
[QUOTE=Wpgjetse;25198872]
Thanks.
Went ahead and did it as suggested with 0 bags and the emailed boarding pass now shows the appropriate status. Doesn't make much sense to me, but guess I'll add on the bag tomorrow (hopefully without any issues)
Went ahead and did it as suggested with 0 bags and the emailed boarding pass now shows the appropriate status. Doesn't make much sense to me, but guess I'll add on the bag tomorrow (hopefully without any issues)
Jul 30, 2015, 7:22 pm
#8
Join Date: Mar 2014
Location: St. John's NL
Programs: WestJet Gold; E35K/*Silver
Posts: 561
My experience over the last few months has got better. First time I used my mums points for a Toronto trip the people in YYT didn't know how to over-ride, was waiting 5 minutes whilst they figured it out.
More recently, all over the place they're like oh it's an easy over-ride.
I do wish the system wasn't so antiquated that there is no work around to actually put ones status on the boarding pass. But there are bigger IT glitches, in fact the whole system to complain about before that so I guess it's kinda irrelevant.
More recently, all over the place they're like oh it's an easy over-ride.
I do wish the system wasn't so antiquated that there is no work around to actually put ones status on the boarding pass. But there are bigger IT glitches, in fact the whole system to complain about before that so I guess it's kinda irrelevant.
Jul 30, 2015, 7:23 pm
#9
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
This seems to be AC/AE's latest glitch. The system always used to recognize my status when I used my own miles for a reward booking, but on the most recent occasion, it wanted to charge me for bags at OLCI even though the status prints on the BP. Just declare 0 bags and fix it at the airport. The agent will need your AE number to override the system.
Jul 30, 2015, 7:24 pm
#10
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19
My experience over the last few months has got better. First time I used my mums points for a Toronto trip the people in YYT didn't know how to over-ride, was waiting 5 minutes whilst they figured it out.
More recently, all over the place they're like oh it's an easy over-ride.
I do wish the system wasn't so antiquated that there is no work around to actually put ones status on the boarding pass. But there are bigger IT glitches, in fact the whole system to complain about before that so I guess it's kinda irrelevant.
More recently, all over the place they're like oh it's an easy over-ride.
I do wish the system wasn't so antiquated that there is no work around to actually put ones status on the boarding pass. But there are bigger IT glitches, in fact the whole system to complain about before that so I guess it's kinda irrelevant.
Jul 30, 2015, 7:48 pm
#11
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
My experience over the last few months has got better. First time I used my mums points for a Toronto trip the people in YYT didn't know how to over-ride, was waiting 5 minutes whilst they figured it out.
More recently, all over the place they're like oh it's an easy over-ride.
More recently, all over the place they're like oh it's an easy over-ride.
Jul 30, 2015, 9:55 pm
#12
Join Date: Sep 2014
Location: YOW, previously YYT
Programs: AC E50K, Fairmont Plat, NEXUS
Posts: 390
Jul 31, 2015, 2:24 am
#13
Original Poster
Join Date: May 2015
Location: YYT
Programs: Aeroplan/Altitude
Posts: 19