Bryan Adams seeks answers from Air Canada after his guitar is marred
#31
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Reading the follow-up tweets in that article, it still amazes me that some people think that if you're well off, it should matter less. I refer to the comment "but you should be able to afford another, no?" There are simply so many things wrong with that line of reasoning.
Another thought: funny how our default method of interaction with the airlines is trending towards social media rather than remaining private via the existing channels. It could be that some people crave attention or they feel that emails/phone calls don't work to their satisfaction, and going public is the best way to gain the timely attention of Customer Service. I'm inclined to lean towards the latter.
Another thought: funny how our default method of interaction with the airlines is trending towards social media rather than remaining private via the existing channels. It could be that some people crave attention or they feel that emails/phone calls don't work to their satisfaction, and going public is the best way to gain the timely attention of Customer Service. I'm inclined to lean towards the latter.
#32
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#33
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Not blaming the musician here, it sounds like this was a total cluster F, but why wouldn't you just book it with AC? Unless booking a really complex itinerary (which this wasn't) why bother going to a travel agency? Call AC, tell them you want whatever flight, you've got a cello and to pay for the seat then reserve them. Then if they screw up, it's 100% on them.
Sometimes AC's web site/agents will not give you all the flight options either (especially on international routings that are very simple.)
The web site also has a tendency to minimise segments, which is not always desired if trying to get the lowest price.
(i.e. I have seen a UA fare SFO-IAH-EWR-PAR-FRA-DEL (destination)-FRA-LON-CHI-EWR-SFO that had availability in K class on all UA/LH sectors. It did not show up on UA.com where the cheapest available fare was a L fare SFO-FRA-DEL v.v.)
Last edited by AA_EXP09; Jul 28, 2015 at 11:07 pm
#35
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Neither; they close both accounts and take away all the points retroactively.
http://www.wsj.com/articles/SB100014...58390459673484
http://www.wsj.com/articles/SB100014...58390459673484
They really did...unreal.
#36
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I was amazed at that one too ken98230, my follow up question, was what do "people of size" get? If they book 2 tickets, that's technically still just 1 person, do they get double miles?
The DL policy on that makes no sense, also, I didn't read where they contacted him and told him to stop, or that it wasn't ok, so instead they just wipe out his account? Bogus.
The DL policy on that makes no sense, also, I didn't read where they contacted him and told him to stop, or that it wasn't ok, so instead they just wipe out his account? Bogus.
#37
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I'm always shocked that those VFR or summer travellers get away with carrying on their guitars without paying for an extra seat.
I remember speaking with a cellist once who said "I don't like the 767 because my cello doesn't fit in the overhead bin" (he was buying a separate seat anyways but wanted it to be free then?! )
I understand if Bryan Adams has 4-5 guitars he can't buy seats for all of them. But if he's traveling with that many instruments it's probably a tour in which case there's a tour truck, bus, or RV. Otherwise I don't see why he'd travel with more than 2 guitars really...
In the classical world, people rarely (read: never) check their instruments except when on tour with major orchestras which have cargo shipping crates set up. Complicates things for cellists the most, double basses too (though they don't really travel so much alone and their instruments are both less delicate and less valuable). While I have other challenges as a pianist (finding a piano, playing on bad pianos and adjusting to them chief among them) I'm happy I don't have to deal with the headache of taking my instrument with me.
I don't understand why they opened his guitar (and why the case wasn't locked!) but certainly any marker or grease pencil can be washed off without any damage. Stupid? Yes! But huge problem? He should take it as a lesson.
I remember speaking with a cellist once who said "I don't like the 767 because my cello doesn't fit in the overhead bin" (he was buying a separate seat anyways but wanted it to be free then?! )
I understand if Bryan Adams has 4-5 guitars he can't buy seats for all of them. But if he's traveling with that many instruments it's probably a tour in which case there's a tour truck, bus, or RV. Otherwise I don't see why he'd travel with more than 2 guitars really...
In the classical world, people rarely (read: never) check their instruments except when on tour with major orchestras which have cargo shipping crates set up. Complicates things for cellists the most, double basses too (though they don't really travel so much alone and their instruments are both less delicate and less valuable). While I have other challenges as a pianist (finding a piano, playing on bad pianos and adjusting to them chief among them) I'm happy I don't have to deal with the headache of taking my instrument with me.
I don't understand why they opened his guitar (and why the case wasn't locked!) but certainly any marker or grease pencil can be washed off without any damage. Stupid? Yes! But huge problem? He should take it as a lesson.
#38
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II understand if Bryan Adams has 4-5 guitars he can't buy seats for all of them. But if he's traveling with that many instruments it's probably a tour in which case there's a tour truck, bus, or RV. Otherwise I don't see why he'd travel with more than 2 guitars really...
In this kind of situation, there's no way of getting a tour bus or a truck from one show to the next in time, so the artists and crew fly with only the gear that can't be rented locally. For rock bands, this is usually guitars, laptops and not a lot else; you can rent the same Rhodes stage piano anywhere, but guitars are generally a pretty personal thing.
As for flying with 4-5 guitars, you'll have two or three electrics, an acoustic or two and maybe a twelve-string, and that's if you're just a middle-of-the-road guitarist. Next time you see a bigger show, watch as the roadies hand the guitarist a new instrument after each song; that's so they can check over and re-tune one while the other is being played, which is why you rarely hear a (good) band stop in the middle a show while they try to find B flat.
#39
Join Date: Dec 2011
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Reading the follow-up tweets in that article, it still amazes me that some people think that if you're well off, it should matter less.
Another thought: funny how our default method of interaction with the airlines is trending towards social media rather than remaining private via the existing channels.
Another thought: funny how our default method of interaction with the airlines is trending towards social media rather than remaining private via the existing channels.
I don't think my post or yours will go You-Tube but Adam's tweet did.
Last edited by 1Newflyer; Jul 29, 2015 at 8:46 pm
#41
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I don't understand why they opened his guitar (and why the case wasn't locked!)
any marker or grease pencil can be washed off
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#43
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And trust me no marker is permanent on a solid surface. (on fabric that's a different story!)
Last edited by jlisi984; Jul 30, 2015 at 1:08 am
#44
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