Status not counting when flying Aeroplan reward?
Mar 17, 2015, 7:44 pm
#46
Suspended
Join Date: Dec 2010
Posts: 4,153
Allvest,
Just a friendly note from a frequent reader on here. There is something that has clearly upset you in the past with AC, maybe it's right, maybe it's wrong - I don't know, and frankly it doesn't matter to what I'm going to say.
90% of your posts (I wanted to say every, but I didn't read them all) are in some way shape or form going after AC and / or it's employee's for one thing or another.
As both a reader and someone who has handled client complaints before for other companies, I just want to honestly tell you that this probably has the opposite impact of what you're trying to achieve. When readers or company reps see the same person complaining over and over about different things it looses it's impact, and in many cases it can turn the readers and company reps against you, not because of the claim or statement you are making but because they just get tired of reading it.
If you truly want to be impactful and resolve a situation I suggest to approach it in these key ways:
1) Keep emotions out of it, and stick to the simple facts with no opinions
2) Keep most of it out of a public forum, general mentions are acceptable but long rants and details should not be on a forum (unless you don't want to address it with the company, then it doesn't matter)
3) Avoid long paragraphs and go to point form
4) Be polite
5) Provide a reasonable solution for the wrongdoing - if you were truly wronged and you ask for a reasonable solution companies often oblige.
6) Don't take your frustrations out on any single individual, they are just trying to do their jobs.
If you make it simple and stick to these basic ideas you will find companies can be very accommodating with mistakes & wrongdoings and often they will take steps to help smooth things over.
Just a friendly note from a frequent reader on here. There is something that has clearly upset you in the past with AC, maybe it's right, maybe it's wrong - I don't know, and frankly it doesn't matter to what I'm going to say.
90% of your posts (I wanted to say every, but I didn't read them all) are in some way shape or form going after AC and / or it's employee's for one thing or another.
As both a reader and someone who has handled client complaints before for other companies, I just want to honestly tell you that this probably has the opposite impact of what you're trying to achieve. When readers or company reps see the same person complaining over and over about different things it looses it's impact, and in many cases it can turn the readers and company reps against you, not because of the claim or statement you are making but because they just get tired of reading it.
If you truly want to be impactful and resolve a situation I suggest to approach it in these key ways:
1) Keep emotions out of it, and stick to the simple facts with no opinions
2) Keep most of it out of a public forum, general mentions are acceptable but long rants and details should not be on a forum (unless you don't want to address it with the company, then it doesn't matter)
3) Avoid long paragraphs and go to point form
4) Be polite
5) Provide a reasonable solution for the wrongdoing - if you were truly wronged and you ask for a reasonable solution companies often oblige.
6) Don't take your frustrations out on any single individual, they are just trying to do their jobs.
If you make it simple and stick to these basic ideas you will find companies can be very accommodating with mistakes & wrongdoings and often they will take steps to help smooth things over.
As Ben L Instructed all of us on FT just yesterday, if you don't enjoy reading what someone writes, you may press the ignore button or go elsewhere.
Mar 17, 2015, 8:14 pm
#47
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Mr. Peever brings up some good points, and you as well. We're all one FT family. We may have our differences, but please, let's all get along without being childish by hitting the ignore button. It's there for a reason, but I know I, as a FTer, want to try to get along with as many people as possible. Sometimes personalities clash and it doesn't work out, but let's please all try and be friendly. I know we resolved our differences a few months ago, and I really do sincerely appreciate that. FWIW, anyways.
Mar 17, 2015, 8:20 pm
#48
Suspended
Join Date: Dec 2010
Posts: 4,153
Mr. Peever brings up some good points, and you as well. We're all one FT family. We may have our differences, but please, let's all get along without being childish by hitting the ignore button. It's there for a reason, but I know I, as a FTer, want to try to get along with as many people as possible. Sometimes personalities clash and it doesn't work out, but let's please all try and be friendly. I know we resolved our differences a few months ago, and I really do sincerely appreciate that. FWIW, anyways.
Anyway, lately I have noticed disappointment and anger retreating to resignations and sarcasm from those of us who actually CARE to even bother posting our opinions and experiences about AC.
Mar 17, 2015, 8:32 pm
#49
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Now you are insulting Ben L's professional and official suggestion to hit the ignore button. :-)
Anyway, lately I have noticed disappointment and anger retreating to resignations and sarcasm from those of us who actually CARE to even bother posting our opinions and experiences about AC.
Anyway, lately I have noticed disappointment and anger retreating to resignations and sarcasm from those of us who actually CARE to even bother posting our opinions and experiences about AC.
I, for one, care about providing opinions and experiences about AC, but when AC pisses me off, I try and still be respectful. Ben's just an employee, he's not an executive, but he's trying to help. I, for one, appreciate it wholeheartedly.
Anyways, all I'm saying (and again my last post on this) is that everyone here cares at some level about FT and AC. Like a family, we will fight, but all I'm asking is that we all remember, we're all in this together
I rarely hit the ignore button, although I have, but it's because all efforts to reach some sort of friendly relationship have failed. It's an internet board, I get it, but many of us spend a lot of time on here (like you, me and others) and it's my belief that we all try to get along. FWIW.
Mar 17, 2015, 8:57 pm
#50
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Allvest,
Just a friendly note from a frequent reader on here. There is something that has clearly upset you in the past with AC, maybe it's right, maybe it's wrong - I don't know, and frankly it doesn't matter to what I'm going to say.
90% of your posts (I wanted to say every, but I didn't read them all) are in some way shape or form going after AC and / or it's employee's for one thing or another.
As both a reader and someone who has handled client complaints before for other companies, I just want to honestly tell you that this probably has the opposite impact of what you're trying to achieve. When readers or company reps see the same person complaining over and over about different things it looses it's impact, and in many cases it can turn the readers and company reps against you, not because of the claim or statement you are making but because they just get tired of reading it.
If you truly want to be impactful and resolve a situation I suggest to approach it in these key ways:
1) Keep emotions out of it, and stick to the simple facts with no opinions
2) Keep most of it out of a public forum, general mentions are acceptable but long rants and details should not be on a forum (unless you don't want to address it with the company, then it doesn't matter)
3) Avoid long paragraphs and go to point form
4) Be polite
5) Provide a reasonable solution for the wrongdoing - if you were truly wronged and you ask for a reasonable solution companies often oblige.
6) Don't take your frustrations out on any single individual, they are just trying to do their jobs.
If you make it simple and stick to these basic ideas you will find companies can be very accommodating with mistakes & wrongdoings and often they will take steps to help smooth things over.
Just a friendly note from a frequent reader on here. There is something that has clearly upset you in the past with AC, maybe it's right, maybe it's wrong - I don't know, and frankly it doesn't matter to what I'm going to say.
90% of your posts (I wanted to say every, but I didn't read them all) are in some way shape or form going after AC and / or it's employee's for one thing or another.
As both a reader and someone who has handled client complaints before for other companies, I just want to honestly tell you that this probably has the opposite impact of what you're trying to achieve. When readers or company reps see the same person complaining over and over about different things it looses it's impact, and in many cases it can turn the readers and company reps against you, not because of the claim or statement you are making but because they just get tired of reading it.
If you truly want to be impactful and resolve a situation I suggest to approach it in these key ways:
1) Keep emotions out of it, and stick to the simple facts with no opinions
2) Keep most of it out of a public forum, general mentions are acceptable but long rants and details should not be on a forum (unless you don't want to address it with the company, then it doesn't matter)
3) Avoid long paragraphs and go to point form
4) Be polite
5) Provide a reasonable solution for the wrongdoing - if you were truly wronged and you ask for a reasonable solution companies often oblige.
6) Don't take your frustrations out on any single individual, they are just trying to do their jobs.
If you make it simple and stick to these basic ideas you will find companies can be very accommodating with mistakes & wrongdoings and often they will take steps to help smooth things over.
Mar 17, 2015, 9:03 pm
#51
Suspended
Join Date: Dec 2010
Posts: 4,153
Well said - good suggestions. Keeping some of the emotions, bitterness, and cynical attitude out of the posts would help significantly in improving the tone in the forum. I cringe at a lot of the accusations that are directed towards some of the well-meaning and hard working AC reps on here.
Good luck to you all. ...
Mar 17, 2015, 9:12 pm
#52
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
The type of rhetoric above is not productive in engaging in a meaningful conversation with the AC reps and is the type of comments that drives company reps away from the forum.
Mar 18, 2015, 11:48 am
#53
Join Date: Feb 2005
Location: YYZ/NYC/LHR/MEL
Programs: Marriott -Lifetime Platinum. A3 Gold (ex-Aeroplan-E50), Skymiles Gold, Hertz Gold, HH Gold
Posts: 309
It's because when you redeem your FFP is stored in the FQTR field, not the FQTV field. The problem is twofold: FQTR is populated by the account whence the miles came (i.e. redeemer's, not necessarily traveller's, account), whereas the system is set to recognise status from the FQTV field. On award tickets, we don't populate the FQTV field because there are instances where the FFP is picked up irrespective of fare class (e.g. IRROPS rebooking), along with some other backend issues.
We instruct our agents to verify eligibility for status benefits when on reward tickets precisely because the system doesn't pick it up automatically. As long as you have your status card you shouldn't have any issues; the larger issue I'm hearing is that some are saying their status benefits are being denied when on award tickets, and this is something I will impress upon our Airports teams to rectify.
UPDATE: I'm told we have plans in place to fix this process. Can't share any timelines yet, I'm afraid.
We instruct our agents to verify eligibility for status benefits when on reward tickets precisely because the system doesn't pick it up automatically. As long as you have your status card you shouldn't have any issues; the larger issue I'm hearing is that some are saying their status benefits are being denied when on award tickets, and this is something I will impress upon our Airports teams to rectify.
UPDATE: I'm told we have plans in place to fix this process. Can't share any timelines yet, I'm afraid.
No 'timeline'??! Seriously. 'Plans in place to fix this process'?! When I've had this from the rude check-in staff at YYZ I simply refuse to move until they call a supervisor. Just another reason to avoid AC metal whenever possible - you won't have to suffer the ground staff.
Mar 18, 2015, 12:01 pm
#54
Join Date: Feb 2005
Location: YYZ/NYC/LHR/MEL
Programs: Marriott -Lifetime Platinum. A3 Gold (ex-Aeroplan-E50), Skymiles Gold, Hertz Gold, HH Gold
Posts: 309
I've been one of the most vocal ones that this has been a systemic problem, and relying on an agent to override the system is not a sustainable solution. While it doesn't immediately fix the issue, it's helpful that Ben has provided a detailed explanation on the problem, as well as an update that a fix is in the works.
The type of rhetoric above is not productive in engaging in a meaningful conversation with the AC reps and is the type of comments that drives company reps away from the forum.
The type of rhetoric above is not productive in engaging in a meaningful conversation with the AC reps and is the type of comments that drives company reps away from the forum.
Mar 18, 2015, 3:07 pm
#55
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Mar 19, 2015, 7:48 am
#56
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Why would it be such a big deal to simply and immediately remind all frontline staff of the existing and very well known *A policy regarding something as simple as free checked bags for status pax??
No 'timeline'??! Seriously. 'Plans in place to fix this process'?! When I've had this from the rude check-in staff at YYZ I simply refuse to move until they call a supervisor. Just another reason to avoid AC metal whenever possible - you won't have to suffer the ground staff.
No 'timeline'??! Seriously. 'Plans in place to fix this process'?! When I've had this from the rude check-in staff at YYZ I simply refuse to move until they call a supervisor. Just another reason to avoid AC metal whenever possible - you won't have to suffer the ground staff.
What I said was that we working on a process to fix this so that it is automatically picked up, and the timelines we have are not public information. Again, this stems from the way PNRs are appended (with FQTR rather than FQTV status); we cannot always instantly verify that the pax travelling is the member who redeemed the award (unlike revenue PNRs the number doesn't necessarily match the name). I know some will jump on me for saying this, but if you want to avoid hassle I'm simply suggesting you have your status card with you. For now anyway, them's the rules.
Mar 19, 2015, 8:36 am
#57
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
I was experiencing a "status not counting" situation when trying to book seats on an AP Market Fare award with my wife and me on the same PNR. Going through the regular AC website and entering the Locator brought up the itinerary OK but then it tried to charge me to book preferred seats. As SE that should not have happened.
I then tried the interface that you use when the itinerary is booked elsewhere than on ac.com - i.e. https://services.aircanada.com/Servi...method=english - and this time it recognised that these seat assignments should be at no cost.
I hope this helps some of you.
I then tried the interface that you use when the itinerary is booked elsewhere than on ac.com - i.e. https://services.aircanada.com/Servi...method=english - and this time it recognised that these seat assignments should be at no cost.
I hope this helps some of you.
Mar 19, 2015, 8:47 am
#58
Join Date: Sep 2002
Location: Ontario
Programs: AC SE MM, AA
Posts: 166
Prefered seating, when travelling with SE.
I'm getting different answers. When travelling on AE award ticket with my wife , on the same itinerary in Y, on my points (I am SE MM), does she gets to select Preferred Seating. One answer I get that my statues does not extend to her and she must pay, other that she gets to select Preferred seating at N/C.
Which is it?
Thanks
Candot
Which is it?
Thanks
Candot
Mar 19, 2015, 8:56 am
#59
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
I'm getting different answers. When travelling on AE award ticket with my wife , on the same itinerary in Y, on my points (I am SE MM), does she gets to select Preferred Seating. One answer I get that my statues does not extend to her and she must pay, other that she gets to select Preferred seating at N/C.
Which is it?
Thanks
Candot
Which is it?
Thanks
Candot
http://www.aircanada.com/en/travelin...rredseats.html
Is there a charge for selecting a Preferred seat?
Preferred seat selection is complimentary if you’re travelling on a Latitude fare, as well as for you and your travel companion(s) on the same booking if you are:
an Altitude Super Elite 100K member travelling on a Flex or Tango fare, or an Aeroplan Flight Reward;
an Altitude Elite 75K member travelling on a Flex fare;
an Altitude Elite 50K member travelling on a Flex fare in Canada or between Canada and the U.S.
Preferred seat selection is complimentary if you’re travelling on a Latitude fare, as well as for you and your travel companion(s) on the same booking if you are:
an Altitude Super Elite 100K member travelling on a Flex or Tango fare, or an Aeroplan Flight Reward;
an Altitude Elite 75K member travelling on a Flex fare;
an Altitude Elite 50K member travelling on a Flex fare in Canada or between Canada and the U.S.
Last edited by Geoflying; Mar 19, 2015 at 1:07 pm Reason: highlight "on the same booking"
Mar 19, 2015, 1:02 pm
#60
Join Date: Jan 2008
Location: SFO by way of YYZ
Programs: AC SE MM, UA Silver, DL SIlver, Marriott TE/LTPE, HH Gold,
Posts: 250
I'm getting different answers. When travelling on AE award ticket with my wife , on the same itinerary in Y, on my points (I am SE MM), does she gets to select Preferred Seating. One answer I get that my statues does not extend to her and she must pay, other that she gets to select Preferred seating at N/C.
Which is it?
Thanks
Candot
Which is it?
Thanks
Candot
I just completed OLCI, and was able to move him next to me easily for no charge. And seats that weren't available before under "Manage My Bookings" were unblocked after OLCI opened.
Go figure......
I've never had an issue putting people in preferred seats when "buying" them tickets on my miles - either my husband, my brothers, my friends or my in-laws. I was always able to do it online, and once I called in to the AE desk and it was done within 30 seconds.