ffsim

I've had a young in-charge do the same thing on a TATL flight a couple of years ago. Was the only time I've ever seen it happen. Like you, I prefer to keep to myself, but I was impressed that he took the time to speak with everyone and offer to look after them personally.

24left

Been doing that for a while, but with higher value SBUX cards (given the 8-11 hour flights). More than one has said "no, I can't accept that. I'm just doing my job".

superangrypenguin

This happened on my flight yesterday I've definitely had this level of service in J a few times!

PLeblond

I read this last night and was keeping it in mind this morning on AC 111.

You know what... I don't want the over polished, caste-system-like (read almost servant-esque) Asian carrier service.

SD was great. Had 35+ years service. Was attentive, friendly, professional. Knowledgable. Did the job as well as I could want. I don't need someone calling me sir, or attending to me as if I was royalty. I've mentioned a few times that NZ was a good benchmark, and for a domestic flight this was more than adequate.

I'll look forward to it and (try to) enjoy it when flying Asian carriers, but I don't want it for AC. It does not reflect what I want from a Canadian carrier.

As for feedback, I shook the SD's hand before disembarking, Thanked them and hoped there were more like them in the ranks.

superangrypenguin

Well Ben Smith replied via email just now. CC'd Stephen Knowles. He made a promise to me that the crew would be recognized. As a customer, that means something to me. As a fellow human being, I'm happy that they are being recognized. End of story I guess

canadiancow

And we wonder why AC execs can't run the airline. They're too busy responding to emails like that

yyznomad

That's certainly nice of them. I guess this really does work. Silly me!

24left

IMHO....

Thinking about Penguin's email to the execs and the various responses as well as the different crew recognition choices made by others here, I would say that if Penguin feels writing the execs is the best approach for him, then he is certainly entitled to do so and it's great that he received a reply and hopefully the crew he was complimenting do receive the comments.

Some of us write in, some of us buy gift cards, some even buy chocolates. The point is that we each have our own way of wanting to communicate both our positive and negative experiences.

Perhaps we can be a little more welcoming of methods used by other members.

(and no, I am not presuming to be moderator)

Have a nice day.

yyznomad

You forgot to mention timbits.

24left

I did. How was that even possible

superangrypenguin

Thanks. And just my some closing thoughts. Yes, maybe the execs don't care (although seriously...they should.) and maybe nothing happens, but I've seen first hand how many SD's/FA's are super thankful that someone is thanking them and are writing into the executives.

I wrote in once, this is for a fellow FTer/SD who I just met on my 788 flight back from Halifax (went to and back). She was SO appreciative, and we went back and forth on email (I BCCd her in my thank you). I bet you nothing happened from the executives but SHE was SUPER thankful. I felt so great for making her day. Her service went a long way - making it the best AC flight of my life.

Giving thanks is something we should all do, when its due. How we go about it will be different - but at the end of the day, when someone goes above and beyond their job, they should be recognized. I dunno, maybe it's because i'm in a customer facing role and nothing makes my day than a nice firm handshake, and a sincere thank you. If someone wrote to my CEO thanking me for my service, well, i'd be FLOORED. And that's what i'm trying to do for AC employees who deserve it

antirealist

That rather depends on who the intended beneficiary is.

superangrypenguin

Great service on AC doesn't have to be like that of an asian carrier. While I don't agree with you about the servant-like service by asian carriers, I do see your standpoint (I attribute this to asian hospitality and the difference in culture). As an Asian Canadian, I can understand that the styles of service are very different. At the end of the day, whether on an asian carrier or AC, I simply believe that great service should be recognized. I've certainly had a few surely asian FA's on their respective asian airlines (once on CX, once on Mandarin airlines), and I don't mention a peep. My parents always told me, if you don't have anything nice to say, don't say it. But at the end of the day, I did write in about the BR crews simply because I don't fly BR every week. To me, it was exceptional. And I certainly don't write in about every AC crew, but to those that deserve it, I will continue doing what I think (or what my heart tells me) is the right thing to do.

Don't people in general like it when their work is recognized and/or they get a thank you? I'd like to think so. Then again, I might just be too naive

yyznomad

Asian, European, Canadian, Martian.. whatever service

The fact is, in general, AC's on board quality of service sucks at least 51% of the time.

Yeah, yeah... "safety first" I get it. But doesn't mean the crew has to be surly and plunk the plate violently on my tray or roll their eyes when I ask for a Scotch. Period.

superangrypenguin

And that is precisely why I do what I do. AC culture needs to change. I know many feel the same way given the fact that I started one of the most read threads on this board about AC culture. (11 pages). We can either do something about it which is rewarding great service, or we can continue being treated like this. I, for one, want to help AC transform so that the awesome employees are rewarded and others follow suit. One can either 1) complain about the bad eggs or 2) compliment the good eggs. I choose #2. I don't choose #3 which is...c'est la vie and take it up the rear end.

The SD I just had flying SEA YYZ knew who AC YYZ/SD was, and knew who another FTer on here that I have proudly written in about. They're a club - of people who care. Let's promote said club so they are recognized. The alternative? What you talked about Nomad. Same **** different day. Not cool, for me, other FFers and especially other FTers.