Aeroplan won't let me cancel/change a flight within 24 hours...
#1
Original Poster
Join Date: Feb 2011
Posts: 769
Aeroplan won't let me cancel/change a flight within 24 hours...
They say they're not subject to US laws or something. Talked to supervisor, too. Anyone help? It's an award ticket and I got stuck with nearly $600 in feul surcharges on a TAP leg (blogs said it should be 125 or so)....found a different flight without much in fuel, but no....
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,646
AC allows you to cancel revenue tickets within 24 hours but AE does not offer the same grace period for redemptions. Different companies, different policies.
Might still be worth paying the $90 change fee if you are escaping the YQ.
Might still be worth paying the $90 change fee if you are escaping the YQ.
#5
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
If you have a US address on file, Aeroplan charges you in USD. I tried to make the case that Aeroplan had to adhere to DOT regulations for tickets sold to someone in the US, but they said they didn't have to obey DOT regulations.
I disagreed with that, and I made that argument, and I ended up with a "goodwill" free cancellation, because I'd never "caused problems" before.
#6
Original Poster
Join Date: Feb 2011
Posts: 769
CanadianCow--who'd you talk to?
Aeroplan does business in the US, sells tickets in the US, thus is subject to US law. They have a massive operation in the US, I bet a large chunk of their revenue is from the US...in the hundreds of millions, if not billions.
Aeroplan does business in the US, sells tickets in the US, thus is subject to US law. They have a massive operation in the US, I bet a large chunk of their revenue is from the US...in the hundreds of millions, if not billions.
Last edited by leftpinky; Oct 30, 2014 at 2:09 am
#7
Join Date: Nov 2011
Posts: 6,385
They say they're not subject to US laws or something. Talked to supervisor, too. Anyone help? It's an award ticket and I got stuck with nearly $600 in feul surcharges on a TAP leg (blogs said it should be 125 or so)....found a different flight without much in fuel, but no....
#9
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Very interesting that someone would say that to you.
Based on my calls to them to ask why miles (AQM promos, bonus etc) are not posting, I discovered they have a file on each of us where the agent knows when you called about what. I found it creepy.
It is one thing to keep an open docket (as it were) for an unresolved issue, but IMO, it is a MAJOR concern when Aeroplan/Aimia not only blame Air Canada when miles don't post, but when you call in to inquire, they are keeping track of customer, as if we have any control over missing miles.
#11
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
If you still plan on fighting it (not sure if you can or not, I don't know the legal on this at all) I would suggest paying the $90 and fighting to have that reimbursed rather than trying to fight the whole thing. That way you get the change you want and the lower YQ guaranteed.
#13
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
And then there's the legal question of whether or not they actually are subject to US law.
#15
Join Date: Sep 2007
Location: Palo Alto, CA
Programs: Air Canada Elite 35; United Gold (maybe Platinum?)
Posts: 1,073
They say they're not subject to US laws or something. Talked to supervisor, too. Anyone help? It's an award ticket and I got stuck with nearly $600 in feul surcharges on a TAP leg (blogs said it should be 125 or so)....found a different flight without much in fuel, but no....
That doesn't change the fact that Aeroplan and AC suck as companies with consumer unfriendly actions, it just means that in this case I don't think it's illegal, even in the US, to have a "free" ticket go final at the moment of purchase.
P.S. It may make sense depending on your plans to just pay the redeposit fee, cancel the tickets, and book on the other plans, at least if you can get taxes and fees back (and I don't know if they do or not).