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Old Oct 23, 2014, 8:30 am
  #1  
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Join Date: Sep 2011
Programs: AC*SE100K, SPG Gold
Posts: 331
New J service from South America

I was shocked last week when I flew from BOG to YYZ with the service downgrade with Air Canada. There was't a sparkling welcoming drink as in previous years. In fact, there was no welcome drink at all or day time amenity kits. On top of that, AC changed the menu so it is now the same as the premium North America menu such as YVR-YYZ. Hence the days of a cheese plate or dessert other than ice cream are gone. I was highly disappointed with this.

Last edited by sluis; Oct 23, 2014 at 8:36 am
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Old Oct 23, 2014, 8:40 am
  #2  
CT1
 
Join Date: Mar 2012
Location: YYC
Programs: AC SE100K, Marriott Plat, Aeroplan dDiamond
Posts: 364
Originally Posted by sluis
I was shocked last week when I flew from BOG to YYZ with the service downgrade with Air Canada. There was't a sparkling welcoming drink as in previous years. In fact, there was no welcome drink at all or day time amenity kits. On top of that, AC changed the menu so it is now the same as the premium North America menu such as YVR-YYZ. Hence the days of a cheese plate or dessert other than ice cream are gone. I was highly disappointed with this.
I was in paid J on that route last month. Was a little surprised that the service standard was domestic rather than intl. However number one thing for me was getting a pod after redeye from YYC - the other stuff was very minor in comparison (to me).

Plus the flight is only 5-6 hrs so domestic J food was fine (to me).
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Old Oct 23, 2014, 1:46 pm
  #3  
 
Join Date: Aug 2010
Location: YEG
Programs: Accor Plat, Marriott Plat
Posts: 59
Oh, that is disappointing. We have a J reward with YYZ-BOG and BOG-YYZ segments in February (5th and 24th, respectively) and were really excited for the international service. It's part of a larger trip including Avianca and COPA segments too, and I went with AC and the extra charges for the experience. I might consider looking at other options... But I'm not sure it will be worth it. Maybe 2 J seats from EZE will open up for our return flight. Oh, well. Maybe something will change for the better by February. Any advice for other options to look at?

Last edited by chauncey; Oct 23, 2014 at 2:00 pm Reason: Bad spelling: were instead of we're.
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