Onboard Compensation
Oct 18, 2014, 8:00 am
#1
Suspended
Original Poster
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Onboard Compensation
Hello,
I just saw this on my aeroplan account:
Oct 13, 2014 ON BOARD COMPENSATION 5,000
Not sure what this is for. Weeks ago I was in J and the IFE didn't work. She said that she would give me a voucher or something, and never did. I didn't pester the SD, so I dropped it. Could this have been from that? Even if so, the dates didn't match as I did not fly on the 13th.
Thoughts?
Tx!
I just saw this on my aeroplan account:
Oct 13, 2014 ON BOARD COMPENSATION 5,000
Not sure what this is for. Weeks ago I was in J and the IFE didn't work. She said that she would give me a voucher or something, and never did. I didn't pester the SD, so I dropped it. Could this have been from that? Even if so, the dates didn't match as I did not fly on the 13th.
Thoughts?
Tx!
Oct 18, 2014, 8:25 am
#2
Join Date: Nov 2004
Posts: 581
The IFE compensation doesn't come in the form of points, generally it comes with the little blue card with the discount. 5k Aeroplan points is more in line with something wrong with your seat, no meal, inseat power misbehaving.
From what I hear it takes a while to post, did you fill out a green form online in say oh, the last 90 or so days?
From what I hear it takes a while to post, did you fill out a green form online in say oh, the last 90 or so days?
Oct 18, 2014, 8:35 am
#3
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Original Poster
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Thank you for your reply. Hmm, I recall two or three flights this year that didn't have my meal and 2-3 flights this year that had an issue with the seat. However, no, I have not filled out any green form, either online or in flight. Weird, but i'll gladly take them 
Oct 18, 2014, 9:13 am
#5
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Original Poster
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Oct 18, 2014, 10:20 am
#6
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Agree with AC681 on the compensation being usually in the form of 5% off next flight booking and you would have received a blue card typically for this. I just got one of these the other day for a malfunctioning IFE in J. I suspect the miles are for something else.
Oct 18, 2014, 3:40 pm
#7
Join Date: Nov 2004
Posts: 581
Oct 18, 2014, 3:59 pm
#9
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,921
Wirelessly posted (Mozilla/5.0 (BB10; Kbd) AppleWebKit/537.35+ (KHTML, like Gecko) Version/10.2.1.3247 Mobile Safari/537.35+)
I've had 250$ credit for that...
Originally Posted by Argonaut1000
What is the usual compensation for a broken J seat on international flight AC7 in paid business? I requested an MCO on the form provided.
Oct 18, 2014, 4:03 pm
#10
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
Oct 18, 2014, 9:55 pm
#11
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Oct 18, 2014, 11:07 pm
#12
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,921
Wirelessly posted (Mozilla/5.0 (BB10; Kbd) AppleWebKit/537.35+ (KHTML, like Gecko) Version/10.2.1.3247 Mobile Safari/537.35+)
I wrote back and haven't yet heard back about my appeal..
I wrote back and haven't yet heard back about my appeal..
Oct 19, 2014, 2:04 pm
#14
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
Hello,
I just saw this on my aeroplan account:
Oct 13, 2014 ON BOARD COMPENSATION 5,000
Not sure what this is for. Weeks ago I was in J and the IFE didn't work. She said that she would give me a voucher or something, and never did. I didn't pester the SD, so I dropped it. Could this have been from that? Even if so, the dates didn't match as I did not fly on the 13th.
Thoughts?
Tx!
I just saw this on my aeroplan account:
Oct 13, 2014 ON BOARD COMPENSATION 5,000
Not sure what this is for. Weeks ago I was in J and the IFE didn't work. She said that she would give me a voucher or something, and never did. I didn't pester the SD, so I dropped it. Could this have been from that? Even if so, the dates didn't match as I did not fly on the 13th.
Thoughts?
Tx!
I didn't expect ask for any compensation but someone at AC emailed back that they would deposit 2500 non status AE miles into my account. Saw the deposit occur on Oct. 15, 2014. So I'm guessing the SD made a note of it for your flight and that you got 5000 AE points for a broken IFE in J.
Last edited by mountaingrl; Oct 19, 2014 at 2:09 pm
Oct 19, 2014, 2:31 pm
#15
Join Date: Jan 2005
Location: YVR
Posts: 304
For what it's worth...
I recently flew SEA-HKG on DL on a ridiculously cheap Y fare (albeit I upgraded to EC seats). I have no status with DL (first time flyer in fact).
Entire IFE system was down for the whole 13.5 hr flight. One email later and they credited 7500 points.
I recently flew SEA-HKG on DL on a ridiculously cheap Y fare (albeit I upgraded to EC seats). I have no status with DL (first time flyer in fact).
Entire IFE system was down for the whole 13.5 hr flight. One email later and they credited 7500 points.