Adding Frequent Flyer # to Aeroplan Bookings
Jan 3, 2016, 1:19 pm
#46
Join Date: Feb 2011
Location: YXT
Programs: AC*E50, SPG Plat,
Posts: 575
On the return, checking in at YVR, the agent wasn't able to add my status to the BP, zone showed as 3 rather than 2, and I had to show my card at the lounge. The agent did not try to charge for bags but since the status wasn't on the BP I assume he had to override something.
I almost wonder if there needs to be some (re)training for longer term employees. The agent that checked me in at YXT is pretty new on the job (newbies are easy to notice at our small airport), but she had absolutely no issues in both getting the status on the card and recognizing that my status ensures I'm not paying baggage fees even on a reward flight.
Jan 3, 2016, 1:42 pm
#47
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I can speak from current experience just a week ago. Miles were from my SE account.
The system no longer takes or retains FF #. YYZ concierges & Check-in Agents for over 30 minutes tried. Gave up. Manually over rode the baggage fees. On BP wrote Pax *Gold . Boarding Zone 2. In MLL he had to show his UA 1K card.
The system no longer takes or retains FF #. YYZ concierges & Check-in Agents for over 30 minutes tried. Gave up. Manually over rode the baggage fees. On BP wrote Pax *Gold . Boarding Zone 2. In MLL he had to show his UA 1K card.
Jan 3, 2016, 2:07 pm
#48
Join Date: Feb 2015
Location: Yul
Programs: SE, tdaero, amexaero
Posts: 133
Weird experience in early december.
Aeroplan points booking, my own. Did not show zone 1 on boarding card, not sure if it showed aeroplan number or status. Told to use my SE card at gate to get early zone entrance (denied and told the altitude card is no good and zone has to be on the boarding card). Had to go back to end of line, zone 4.
I am not usually fussed about these things but a bit of an embarrassing experience to be told to go back to end of queue in the commotion of boarding process. The uncertainty is also not great, i reread the thread, and i am still not sure what the rules are. I thought all the altitude privileges applied to reward bookings, but now i am not so sure and i did not get a consistent or clear answer form ac agents.
Aeroplan points booking, my own. Did not show zone 1 on boarding card, not sure if it showed aeroplan number or status. Told to use my SE card at gate to get early zone entrance (denied and told the altitude card is no good and zone has to be on the boarding card). Had to go back to end of line, zone 4.
I am not usually fussed about these things but a bit of an embarrassing experience to be told to go back to end of queue in the commotion of boarding process. The uncertainty is also not great, i reread the thread, and i am still not sure what the rules are. I thought all the altitude privileges applied to reward bookings, but now i am not so sure and i did not get a consistent or clear answer form ac agents.
Last edited by Jessee Paa; Jan 3, 2016 at 2:14 pm
Jan 3, 2016, 2:17 pm
#49
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Weird experience in early december.
Aeroplan points booking, my own. Did not show zone 1 on boarding card, not sure if it showed aeroplan number or status. Told to use my SE card at gate to get early zone entrance (denied and told the altitude card is no good and zone has to be on the boarding card). Had to go back to end of line, zone 4.
I am not usually fussed about these things but a bit of an embarrassing experience to be told to go back to end of queue in the commotion of boarding process. The uncertainty is also not great, i reread the thread, and i am still not sure what the rules are. I thought all the altitude privileges applied to reward bookings, but now i am not so sure and i did not get a consistent or clear answer form ac agents.
Aeroplan points booking, my own. Did not show zone 1 on boarding card, not sure if it showed aeroplan number or status. Told to use my SE card at gate to get early zone entrance (denied and told the altitude card is no good and zone has to be on the boarding card). Had to go back to end of line, zone 4.
I am not usually fussed about these things but a bit of an embarrassing experience to be told to go back to end of queue in the commotion of boarding process. The uncertainty is also not great, i reread the thread, and i am still not sure what the rules are. I thought all the altitude privileges applied to reward bookings, but now i am not so sure and i did not get a consistent or clear answer form ac agents.
2 is clearly the standard "priority" boarding, and they should realize that a SE gets priority boarding.
Jan 3, 2016, 2:20 pm
#50
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 934
I wouldn't assume a smaller airport has less knowledgeable agents. I flew on a Y redemption (from someone else's miles) a couple weeks ago from YXT. The agent checking me in had no issue adding my status to my boarding pass. Status showed up, bags checked for free, and zone 2 showed up on the BP.
I almost wonder if there needs to be some (re)training for longer term employees. The agent that checked me in at YXT is pretty new on the job (newbies are easy to notice at our small airport), but she had absolutely no issues in both getting the status on the card and recognizing that my status ensures I'm not paying baggage fees even on a reward flight.
I almost wonder if there needs to be some (re)training for longer term employees. The agent that checked me in at YXT is pretty new on the job (newbies are easy to notice at our small airport), but she had absolutely no issues in both getting the status on the card and recognizing that my status ensures I'm not paying baggage fees even on a reward flight.
Yeah my bad, didn't mean less knowledgeable. Just LESS agents period. So I always see the same two or three agents and get the same result.
Glad to hear it worked for you though. This shouldn't be so difficult / inconsistent haha.
I'm under the impression that Altitude Privileges are yours regardless of your fare (reward or paid), on any AC or *Alliance airline.
Jan 3, 2016, 2:24 pm
#51
Join Date: Feb 2015
Location: Yul
Programs: SE, tdaero, amexaero
Posts: 133
Jan 3, 2016, 2:26 pm
#52
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Not really. I am SE and:
I just looked at the BPs from these flights I referred to. They show Zone ! because they are business class rewards. Instead of an Aeroplan #, it shows AC*, which is fine.
My points still are:
SE agent at YYZ was only able to add my Aeroplan # to one of the tickets. It matters if you are booked in economy and/or end up in Zone 4, when your Altitude Status clearly says you are entitled to board in Zone 1 or 2.
This results in Jessee Paa's experience, which is absurd.
This also results in someone who is SE etc not having their name on the PIL which results in SD/FA not asking meal preference - which of course is FWP, but might matter to some.
It's bad enough when someone somewhere at AC IT Central supposedly tries to fix a problem and creates another one instead. And of course, I and possibly others assume it's either a IT error or purposeful change.
It's worse when an Altitude member with status and a valid card is refused their privileges.
Seriously!
.My points still are:
SE agent at YYZ was only able to add my Aeroplan # to one of the tickets. It matters if you are booked in economy and/or end up in Zone 4, when your Altitude Status clearly says you are entitled to board in Zone 1 or 2.
This results in Jessee Paa's experience, which is absurd.
This also results in someone who is SE etc not having their name on the PIL which results in SD/FA not asking meal preference - which of course is FWP, but might matter to some.
It's bad enough when someone somewhere at AC IT Central supposedly tries to fix a problem and creates another one instead. And of course, I and possibly others assume it's either a IT error or purposeful change.
It's worse when an Altitude member with status and a valid card is refused their privileges.
Seriously!
Jan 3, 2016, 3:47 pm
#53
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
The most annoying aspect of the recent "enhancements" is that your own status is no longer recognized when using your own points at OLCI. It wants you to pay for bags and does not allocate the appropriate zone. So you can no longer do OLCI - you have to go to an agent who should be able to fix it all.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
Jan 3, 2016, 4:13 pm
#54
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
The most annoying aspect of the recent "enhancements" is that your own status is no longer recognized when using your own points at OLCI. It wants you to pay for bags and does not allocate the appropriate zone. So you can no longer do OLCI - you have to go to an agent who should be able to fix it all.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
Can I bold your post and maybe go for the big font?
Also, just to evaluate the training level of agents near and far, perhaps we should all conduct our own tests the next time we or family & friends fly on Aeroplan tickets on AC.
If you have status and are entitled to things such as no fee bags, higher zone boarding and even meal selection as SE, bring your cards AND a copy of the rules and record and report back here what your experiences were.
For shiggles, maybe we need a wiki.
.
Last edited by 24left; Jan 3, 2016 at 4:32 pm Reason: BOLD, becasue
Jan 3, 2016, 4:27 pm
#55
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Also, just to evaluate the training level of agents near and far, perhaps we should all conduct our own tests the next time we or family & friends fly on Aeroplan tickets on AC.
If you have status and are entitled to things such as no fee bags, higher zone boarding and even meal selection as SE, bring your cards AND a copy of the rules and record and report back here what your experiences were.
For shiggles, maybe we need a wiki.
If you have status and are entitled to things such as no fee bags, higher zone boarding and even meal selection as SE, bring your cards AND a copy of the rules and record and report back here what your experiences were.
For shiggles, maybe we need a wiki.
Flying YQT-YYZ-LHR tomorrow on an award ticket. Let's see how it goes and the outstation.
Jan 3, 2016, 4:29 pm
#56
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
The most annoying aspect of the recent "enhancements" is that your own status is no longer recognized when using your own points at OLCI. It wants you to pay for bags and does not allocate the appropriate zone. So you can no longer do OLCI - you have to go to an agent who should be able to fix it all.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
The number of people reporting problems here is staggering and no sign of an explanation from AC either to apologize for its screwed up and announced change, nor to agents on how to handle the situation.
Jan 3, 2016, 4:32 pm
#57
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jan 3, 2016, 4:44 pm
#58
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 934
Jan 3, 2016, 4:53 pm
#60
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
UA flight had its own PNR. Thus you can add it.
You know when AE issues tickets on different carrier there is a PNR for each carrier.
I have booked many UA award flights for secondary passengers & added my 1K. The passengers have received all of my UA 1K benefits.
One cannot add FF# on award booking on AC flights in AC PNR.
It was on 28th DEC that we had issue adding the UA 1K # to AC flights on award ticket issued by AE using my AC SE #. As I was not travelling not wanting to abuse my benefit we first went to T check-in agent who realising I was SE contacted YYZ concierge & was told to go concierge office. The flight was @ 4:00PM. We were in concierge office from 1:30PM to almost 2:00PM on 28th DEC .
I was told by long time yyz senior concierge who knows me well commented this is an ongoing issue. Even if I was travelling I would have the same issue & would have to done manual. Than she commented you would not have an issue because you only travel in premium cabin
