Adding Frequent Flyer # to Aeroplan Bookings
Jan 3, 2016, 9:27 am
#31
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
I've never had anyone say "it won't work".
I've had them say "We're not allowed to" and "It won't show your status regardless" and "Okay here you go".
But never "I tried and it didn't work".
Mind you, the scenarios I've had were all tickets booked with my points that were just changed or screwed up in some way, so it could be different for a "pristine" booking using someone else's miles.
My father has about 60k miles that he's agreed to let me use, and I just found a booking I want to make that doesn't require IKK, so I may get the chance soon.
I've had them say "We're not allowed to" and "It won't show your status regardless" and "Okay here you go".
But never "I tried and it didn't work".
Mind you, the scenarios I've had were all tickets booked with my points that were just changed or screwed up in some way, so it could be different for a "pristine" booking using someone else's miles.
My father has about 60k miles that he's agreed to let me use, and I just found a booking I want to make that doesn't require IKK, so I may get the chance soon.
The system no longer takes or retains FF #. YYZ concierges & Check-in Agents for over 30 minutes tried. Gave up. Manually over rode the baggage fees. On BP wrote Pax *Gold . Boarding Zone 2. In MLL he had to show his UA 1K card.
Jan 3, 2016, 9:31 am
#32
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I can speak from current experience just a week ago. Miles were from my SE account.
The system no longer takes or retains FF #. YYZ concierges & Check-in Agents for over 30 minutes tried. Gave up. Manually over rode the baggage fees. On BP wrote Pax *Gold . Boarding Zone 2. In MLL he had to show his UA 1K card.
The system no longer takes or retains FF #. YYZ concierges & Check-in Agents for over 30 minutes tried. Gave up. Manually over rode the baggage fees. On BP wrote Pax *Gold . Boarding Zone 2. In MLL he had to show his UA 1K card.
And here is the insanity of the change - just to make sure no one is credited with miles on an award ticket:
1. Now everyone has to battle to get bag fees waived and we all know how many agents at check-in either refuse or don't know the rules or don't know how to over-ride.
2. Onboard, your status will not show on the PIL and you will not get asked early on for meal selection, which may matter to some and not to others depending on the flight.
just saying.....
Jan 3, 2016, 9:37 am
#33
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Repeating myself here, but AC made a grand announcement on Oct 22 regarding the enhancement allowing FF numbers (at least AE numbers) to be added to reward bookings at OLCI/checkin. Whatever they did, the result was actually to make it even harder if not impossible, and as posted elsewhere, there has been silence from AC ever since and I believe that the original announcement has also disappeared.
I guess AC IT is too busy making AQD work.
I guess AC IT is too busy making AQD work.
Jan 3, 2016, 9:42 am
#35
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Repeating myself here, but AC made a grand announcement on Oct 22 regarding the enhancement allowing FF numbers (at least AE numbers) to be added to reward bookings at OLCI/checkin. Whatever they did, the result was actually to make it even harder if not impossible, and as posted elsewhere, there has been silence from AC ever since and I believe that the original announcement has also disappeared.
I guess AC IT is too busy making AQD work.
I guess AC IT is too busy making AQD work.
Exactly why I posted
It did it at check-in with a SE agent.
Jan 3, 2016, 9:56 am
#36
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
There are 2 fields in File where one can add FF#. First field is for earning miles the other to get ones status benefits.
UA adds the FF# in the second field to ensure we get all our status benefits
Jan 3, 2016, 10:11 am
#37
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
So why are the agents not able to use these fields?
Jan 3, 2016, 10:15 am
#39
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jan 3, 2016, 10:25 am
#40
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
What airport?
I have flown out of YCD a few times trying to get the # added and the SE agents have never been able to. Maybe cause it's a small airport etc. and they aren't as knowledgeable... who knows.
Jan 3, 2016, 10:35 am
#41
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
Just think of how much AC collects in bag fees on AE Y NA bookings why make it easy to add FF# no incentive to fix it.
Jan 3, 2016, 10:57 am
#43
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
See my post above yoursnotify agents why me thinks AC has no incentive to fix it or :
http://www.flyertalk.com/forum/newre...ply&p=25954232
http://www.flyertalk.com/forum/newre...ply&p=25954232
Jan 3, 2016, 11:06 am
#44
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Travelled LHR-YYZ 30DEC on points. All came from MrsQQ's account (SE100K).
When I did OLCI of course the expected happened... unable to add FF number. I called concierge and asked for help quoting the 22 OCT 2015 release. She tried, and then said she'd call me back. 10 min later she called back with great news. Help desk confirmed that it should be doable, detailed that the change actually happened in July, and told her how to do it. She was going to email the rest of the concierge team as the process is easy but cumbersome.
Result - SE100K/MM printed on boarding pass.
Granted MrsQQ and I were in J, but meal priority was the benefit to having SE100K/MM appear on my BP and the PIL.
I'd be interested in hearing if anyone after 30 DEC has contacted the concierge office and had the same issues that were previously documented.
When I did OLCI of course the expected happened... unable to add FF number. I called concierge and asked for help quoting the 22 OCT 2015 release. She tried, and then said she'd call me back. 10 min later she called back with great news. Help desk confirmed that it should be doable, detailed that the change actually happened in July, and told her how to do it. She was going to email the rest of the concierge team as the process is easy but cumbersome.
Result - SE100K/MM printed on boarding pass.
Granted MrsQQ and I were in J, but meal priority was the benefit to having SE100K/MM appear on my BP and the PIL.
I'd be interested in hearing if anyone after 30 DEC has contacted the concierge office and had the same issues that were previously documented.
Jan 3, 2016, 12:35 pm
#45
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
When I did OLCI of course the expected happened... unable to add FF number. I called concierge and asked for help quoting the 22 OCT 2015 release. She tried, and then said she'd call me back. 10 min later she called back with great news. Help desk confirmed that it should be doable, detailed that the change actually happened in July, and told her how to do it. She was going to email the rest of the concierge team as the process is easy but cumbersome.
.