why do we hate Air Canada's service?
Jul 23, 2014, 9:43 am
#3
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Actually, I don't.
While I can think of dozens of things to complain about, I find AC service to be good to excellent most of the time.
While I can think of dozens of things to complain about, I find AC service to be good to excellent most of the time.
Jul 23, 2014, 9:49 am
#5
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
You need to elaborate. Are you referring to in-flight service, overall AC service, call center wait times, etc?
I do not hate the inflight service, in fact I think its better than the NA competition including FA service, IFE and menu. I do not have a long wait for the call center as the Elite numbers seem to be answered fairly quickly, I got thru in 5 mins yesterday. Seat selection online for tickets purchased elsewhere is a annoying issue as is YQ charges on redemption, copay on TPAC/TATL and other peeves. But hate, definitely not.
I do not hate the inflight service, in fact I think its better than the NA competition including FA service, IFE and menu. I do not have a long wait for the call center as the Elite numbers seem to be answered fairly quickly, I got thru in 5 mins yesterday. Seat selection online for tickets purchased elsewhere is a annoying issue as is YQ charges on redemption, copay on TPAC/TATL and other peeves. But hate, definitely not.
Jul 23, 2014, 9:58 am
#6
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,290
Never had an issue, infrequent flyer here. Maybe the FA who got a little too flustered over a non-critical medical issue but then on the return a really nice FA handled a self-entitled passenger who demanded that she be upgraded to J but couldn't for some reason do so through the proper channels. She went on for over 5 minutes but the FA was top notch, I would not have been so nice!
Last edited by mikeycanuk; Jul 23, 2014 at 10:14 am
Jul 23, 2014, 10:06 am
#8
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
Wasn't AC staff voted the least rude in NA recently?
Oh wait........
AC service is fine for what it is. Is it spectacular? No. Is it terrible? No.
Can it be good or bad depending on the day and ones attitude. Sure.
It's just like any other airline.
On a world scale, it's mediocre, but certainly not hateable
Oh wait........
AC service is fine for what it is. Is it spectacular? No. Is it terrible? No.
Can it be good or bad depending on the day and ones attitude. Sure.
It's just like any other airline.
On a world scale, it's mediocre, but certainly not hateable
Jul 23, 2014, 10:07 am
#9
Join Date: Nov 2013
Location: YOW
Programs: AC SE, Marriott Platinum
Posts: 395
No issues with service - 99% of my travel is transborder and I'll choose AC over the US carriers any day of the week. I'll even fly rouge if I can be sure my upgrade will clear.
The only US Carrier that is comparable/better that I fly is JetBlue (for domestic US flights)
The only US Carrier that is comparable/better that I fly is JetBlue (for domestic US flights)
Jul 23, 2014, 10:18 am
#11
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
Wasn't AC staff voted the least rude in NA recently?
Oh wait........
AC service is fine for what it is. Is it spectacular? No. Is it terrible? No.
Can it be good or bad depending on the day and ones attitude. Sure.
It's just like any other airline.
On a world scale, it's mediocre, but certainly not hateable
Oh wait........
AC service is fine for what it is. Is it spectacular? No. Is it terrible? No.
Can it be good or bad depending on the day and ones attitude. Sure.
It's just like any other airline.
On a world scale, it's mediocre, but certainly not hateable
Jul 23, 2014, 10:43 am
#13
Join Date: Nov 2013
Location: YOW
Programs: AC SE, Marriott Platinum
Posts: 395
Hate is a strong word - but some serious room for improvement (to be honest - I've been very lucky with Aeroplan bookings the last 18 months - I know that is not typical)
Last edited by martyYOW; Jul 23, 2014 at 10:54 am Reason: typo
Jul 23, 2014, 10:53 am
#15
Join Date: Nov 2013
Location: YOW
Programs: AC SE, Marriott Platinum
Posts: 395