CanuckFlyer

Thank you Ben! This explains why Mr. CanuckFlyer was upgraded on our recent YYZ-LHR segment whereas I was not. (Note to self: in the future, always submit my own upgrade request a split second before his, not the other way around! )

Could you please clarify the priority in cases where someone is attempting to upgrade a nominee? For example, who gets priority in the following case where there are two competing requests and one available R slot with all else identical except for the following features:

• A SE sponsor is using his credits to upgrade a nominee with E status
• An E sponsor is using his credits to upgrade a nominee with SE status

There are lots of possible variations on this theme, but knowing the outcome in the above example should make it easy to generalize.

What you wrote in your original post makes it hard to determine whether the status of only one of the passenger or the sponsor matters (and if so, whose status matters), or whether the status of both the passenger and the status matters.

Thank you! I'm grateful for the information.

gcashin

Thanks for the info - very helpful. My understanding is that previously, upgrades prior to airport control were cleared based on time if request, so this appears to be a change in handling during the upgrade window before check-in.

Can you clarify how this works for requests on the same PNR? If a SE and a non- status member are on the same upgrade request and put in the request at T-7 days, what happens if the request is waitlisted and R space opens up at T-4 days, for example. Are they cleared together, as they would have been in the past? Based on the criteria above, I'd expect the SE to be towards the top, but non status pax would be by the bottom, so how would this be handled. Does the status of the nominating passenger apply? I understand that it always resorted by status at the airport, but would appreciate some clarity on nominated requests and multiple passengers on the same PNR prior to airport control.

Ben Lipsey

At the gate each traveller is prioritised based on his or her own status.

Prewrappedbacon

This is great. Thanks Ben!

YEG USER

And prior to the gate?

Ben Lipsey

The way our systems are designed, cabin will always come before class. For better or worse, this is the current reality.

yvr76

So at the gate it would be : O, E, N, Y, B, M etc.

Not an issue for restricted fares as one would expect E,N to come above M. Y and B are out of place. Of course, if most Latitude upgrades clear before T-24, it shouldn't be a huge issue.

drumbo

Thank you Ben! Very very helpful!^
regards drumbo

rehoult

Thanks, just good to know.

Jasper2009

Thanks for sharing!^

And nice to see at least the upgrade priority at the gate hasn't changed.

Stranger

Thanks, Ben.

One more question.

When priority is based upon status, is there special consideration for MM, 2MM and 3MMers? Or are they just going by SE, E75, E50 status?

Thanks.

alc

also question about if a connecting PAX rank higher on the list, regardless their Altitude status level. I believe this was an observation that we had.

superangrypenguin

Huge kudos for this transparency!! I was wondering if Flex HI revenue or Flex LO revenue matters when it comes to upgrades (rumors)? Does the system care or is Flex, as a whole, treated the same irrespective of $ spent - thanks!

danapop

Interesting. Then I am surprised we cleared FRA-YYC as it was only J3 at boarding.

YOWie

Thank you for confirming this. It matches my own experiences. I don't like the current rules and hope that in the future AC will consider changes to keep travelling companions on the same PNR in the same cabin. As an SE, I am willing to give up an upgrade if it means the spouse of a higher priority flyer that is getting upgraded also gets the upgrade.